I ordered my wedding dress on February 1, 2026, and was told it would arrive within 4-6 months…read more After paying, I was told the actual timeline was 6-8 months. Despite several attempts to follow up, I didn't hear from Janene's until September 25, eight months later and just one month before my wedding.
When I expressed concern about the short timeline, I was dismissed and assured they could turn a dress around in 72 hours. Unfortunately, that was the beginning of an extremely stressful experience.
At my original appointment, Janene's took my measurements and discussed customizations, assuring me these changes would be made before the dress shipped to minimize alterations. However, at my first fitting, none of the customizations had been made, and the dress had arrived in the standard size 14 sample size, completely unaltered to fit me. With only three weeks until my wedding, I questioned how much work remained but was repeatedly assured everything was normal and would be fine.
My next appointment was scheduled for Saturday, but at 8:30 p.m. Friday night, I received a call asking to reschedule to Tuesday because they were still working on my dress. By then, I was less than two weeks from my wedding, and no alterations had been completed.
At Tuesday's appointment, the alterations were still nowhere near finished. The customizations hadn't been made, and the fit was completely wrong. Rather than taking accountability, they suggested I had somehow lost an inch in measurements and three cup sizes in less than a week. I was nearly in tears. After spending thousands on the dress and alterations, I was looking at something literally unwearable. Once again, my concerns were dismissed, and I was made to feel irrational for questioning them.
Having lost confidence in Janene's, I made an emergency appointment at Anthropologie to find a backup dress. Three days later, with just one week until my wedding, I returned for my third fitting. The bust and waist were still completely wrong, but Janene's insisted nothing was wrong and told me I needed to spend another $250 on an interior strap to hold the dress up. I refused to spend another dime. Only after insisting on speaking directly with the tailor did they offer another solution: taking in the waist further.
My final fitting was scheduled for four days later, just THREE DAYS before my wedding. While driving there, I received a call asking to push the appointment back three hours because the seamstresses were still working on my dress. I was already on my way, so I spent another three hours waiting.
When I finally tried on the dress, I broke down in tears. The fit was STILL wrong, and my wedding was three days away. They initially suggested I return in two days, which would have been the start of my wedding weekend. When I refused, they suddenly claimed they could fix everything in an hour. That hour turned into three, but eventually I left with my dress, completely emotionally exhausted.
One detail worth mentioning: the seamstress at the other shop altering my emergency backup dress told me I was her TENTH Janene's-related emergency that year.
Janene's takes advantage of the fact that buying a wedding dress is, for many women, a once-in-a-lifetime experience. Brides trust them with something incredibly important, often spending thousands of dollars and expecting basic communication, care, and professionalism. Instead, I spent nearly my entire wedding week wondering whether I would even have a wearable dress.
I've since told my wedding planner, photographer, other vendors, and every friend in the area to avoid Janene's. Maybe they have beautiful dresses, and maybe some brides have positive experiences, but no bride should spend an entire day crying in an alterations shop THREE DAYS before her wedding because a store repeatedly failed to deliver on its promises.
I would never recommend Janene's to anyone.
