Very bad business,No trustworthy at all You need to watch…read morefor your car when you drop it off I did drop my car for inspection at 0800 am was told from owner u will get at end of day , Sadly was Not , they playing customers and Bot good for business, I did take my car with no inspection waiting my two day off with no car . DO NOT TRUST THIS SHOP AT All

My husband and I were on our way to New Jersey to celebrate my mom's 84th birthday. During our road…read moretrip, we planned to stop at the Hershey Park area and stay at a hotel there. We rarely take vacations, and I wanted my husband who loves chocolate to enjoy a visit to Hershey Park and Chocolate World. What started out as a pleasant drive through the Ohio and Pennsylvania, suddenly turned into a stressful and costly experience. We pulled into a travel plaza gas station to fill up and discovered our brake pedal went straight to the floor! Considering the prepaid hotel stays, the park tickets, and my mom's birthday dinner, we had our car towed to our hotel in Hershey, PA. The cost of the tow would hurt us greatly, but we felt it was the best option to be safe at the hotel we had already booked and allowed us time to choose a good repair shop. We didn't get to go to Hershey Park. We didn't get to go to Chocolate World. BUT we made it safely to my mom's birthday dinner because of Ed and his crew at Derry Auto & Tire in Harrisburg, PA! They went above and beyond working overtime to make sure our car was repaired in time for us to get to our hotel in New Jersey and be on time for my mom's birthday dinner with my family. We arrived back home safely with no issues. Thank you, Ed (& crew)! And a big thank you to the mechanic who stayed behind after close to finish the job! We're both in our 60's with limited income and resources. The stressful event during this road trip could've resulted in a far more dire situation for us. Thank you for being so kind and emphatically helping us when we were feeling helpless. While my husband stayed in the shop waiting, I stayed behind with our luggage at the hotel lobby after checkout time and sat nervously for hours waiting to hear our car was ready. I know, without a doubt, we chose the right repair shop. I know, without a doubt, we made the right decision getting our car towed to the hotel in Hershey that led to our car being repaired by Ed and his crew at Derry Auto & Tire in Harrisburg!

Worst auto service I ever experienced! Never again! My experience with Dove's Auto Repair was…read moreincredibly incompetent mechanics. For my November 2024 inspection, Dove's Auto Repair installed an invalid inspection sticker - expiration dated November 2026! It was installed right next to the Emissions sticker on the same windshield which has a November 2025 expiration date. Wow! Couldn't the Dove's Auto Repair mechanic see that? They also mounted a tire incorrectly (backwards) while losing a lug nut - replacing it with an impromptu and incorrectly sized lug nut, while breaking my windshield washer reservoir trying to replace a crankshaft sensor. They admitted to breaking the windshield reservoir after charging me to fix the problem they created. They also charged me for services they did not provide. These crazy jerks lied to me and told me I needed a whole new exhaust system in order to pass my 2025 inspection. They screwed everything up and I had to have another service garage correct all of their problems. Total waste of money with these a-holes! All of this was totally avoidable had they behaved in a professional manner. Fred Kerstetter exhibits the worst business acumen I've ever seen and it is totally embarrassing (ignorant ole Freddy boy doesn't even know what the word "acumen" means)! He's a total lying prick. Jesse is worse than Freddy boy. You can't trust these guys! The best thing that came out of this was that I found competent and truly qualified ASE certified mechanics to replace ever having to come back to this trainwreck of a disaster known as Dove's Auto Repair.

Took our 2015 Ford F150 to this shop in Dec 2023 to have ABS modular replaced and inspections done…read more Shop ordered the wrong part and prolonged fixing it for an additional month and cost increased $1000. Then when the part was finally installed, and they took it on a test drive to reset the computer, a radiator hose blew off and according to them had to tow it back to the shop on a Friday. He also blamed us for this hose popping off. Mind you, we hadnt had the vehicle in almost 2 months and was operating fine when we dropped it off. Monday morning went into the shop to find out if any damage had been done to the engine the lead technician "Jesse" was incredibly rude. He actually turned away and stopped talking to me when I was inquiring about my truck. Got a call in the afternoon the truck was done with NO details. When I went into to pick it up, the cost went from 2200.00 to over 3600.00 and was told they had to "drive it around for hours to reset the computer" and that is was a major inconvenience. However, taking my money was not an inconvenience. Once I got the truck home, there was NO radiator fluid anywhere under the hood to indicate a hose popped off. Was charged for tow, radiator fluid, and hours of "inconvenience" apparently. There tech also stated he would not inspect it over a worn seat (next year) but stated they dont check hoses and belts if they dont touch it. In less than 6 months we have spent almost $6000.00 at this shop for work between two vehicles. We will NEVER return to the shop and will never spend another dime here. The lead tech "Jesse" was absolutely rude when we asked questions and he responded with either raising his voice or not talking to us at all. Worse customer service I have experienced in this area in a long time. At least if you're going to charge an insane amount, have some compassion and empathy and answer your customers questions.

So my tire pressure indicator light illuminates on my car's panel and I tried to inflate my tires…read moremyself. First one was no problem, but the second one was fighting me and actually ended up with less air in then when I started. Conceding defeat, I limped my car to the closest auto repair shop. Enter Hatt's Auto Repair. The office is home to two of the largest dogs I have seen in awhile, so beware, but the mechanic was kind enough to take pity on me and inflate all four tires for free! What a great experience.

Hatt's Auto is the place to go! Very honest and knowledgeable mechanics. Had A/C problems with my…read moreFord 500. A/C worked great at 2k rpm & higher only. Took it to a dealer, Ford says I need A/C compressor replaced. I asked Hatt's to replace a/c system for $$$. Hatt's repaired for under $150!!! A/C now works great & for a lot less $$$. He could have charged me for a lot more and I would have never known, after all, I did ask to replace the entire a/c system. Very honest & trust worthy. Highly recommended !!!

Chad has been a life saving mechanic. I brought my SUV in as I thought the brakes was the issue. He…read morefound a bent axle. I could of literally loose control of my vehicle. He is a prime example of an amazing mechanic. He even arranged for a ride home & a pick up when my vehicle was done. Tonight I stopped in as I had an issue with my back windshield wiper. He had it fixed promptly. Thank you Chad

Horrible one word horrible. It took 2 1/2 hours to do an inspection, emission, oil change and tire…read morerotation. We were going to have my wife car done and decided to bale. The scary part if it took this long to do something simple on my little dinky 4 cylinder econo box vehicle, how long would they take to do something complicated on a car that is more robust. My wife and I will never return. I know our little dollars we spend for car repairs will not hurt them but I feel as a consumer I have a right to fair and honest service, if it was going take longer and they were short staff, I should have been informed. I schedule the appointment with the basis that there would be more than one person working and that was not the case. I am still in the need for a better auto mechanic service and will continue my search. You live and learn.

The team at Emory are by far the best I have worked with over the years. their service and…read morecommunication is top notch!

Do yourself a favor and get a 2nd opinion. Our trusted mechanic was unavailable for a bit, so we…read morebrought our vehicle to Emory. We got a high $ quote and it didn't seem right. So we paid the $80 diagnostic fee and waited for our mechanic. We saved $1200.

I have used them for years Fast friendly great prices They…read moreoffer many services and have always treated me fairly

On my way to work this morning my car started driving strange. From previous times, I knew there…read morewas something in my tire. I stopped as they were opening to ask for assistance. Tom took my car back, and fixed my tire very quickly. I was in and out in less than 10 minutes. Thank you for being so efficient, and having me safely back on the road for work.

Called Firestone at 3.30PM inquiring about a flat repair for my rental car. Spoke to Vince who was…read morevery helpful and accommodating; told me service center open til 7.00PM(wow I am used to 5.00PM where I come from) but try to bring in vehicle by 5.30PM. Arrived at store 4.45PM; the place was swamped with customers and phone calls. Vince the only one at the counter, however, he tried to help everybody. Took my rental car in immediately, however, we discovered the tire was unrepairable due to the location of the nail and that a approval from the rental car company would be needed. At this point it was after 5.00PM and Vince recommended to bring the vehicle back in the morning as we would have to wait for the approval anyway. He filled up the tire with extra air; it was a small leak so it was ok to drive the car. In the morning arrived 7.30AM dealt with Charles, who was just as helpful as Vince. He took all the vehicle info and submitted the approval request to the rental car company. He recommended not to wait as it might take a while and I had to be at work and the car was drivable. I returned at 4.45PM again and dealt with Vince again. The approval had been received and he changed the tire and got me back on the road by 5.30PM. Overall great experience; did notice Vince and Charles helping other customers while I was waiting trying to address their issues; I like the 7.00AM to 7.00PM hours and weekend hours too. Certainly would have no issues using this location again.

I had been a loyal customer at this Firestone location for years, but recently I started going to…read moreJones Honda after growing suspicious about the unusually frequent tire replacements they kept recommending. Most recently, I had a nail in my rear driver's side tire. Firestone told me the tire had to be replaced and claimed it couldn't be plugged. I declined their service and took the car to Jones Honda on Manheim Pike for a second opinion. There, I was told the exact opposite--that the nail was in the center of the tread, which is precisely where a tire can be safely plugged. In other words, Firestone attempted to upsell me on an unnecessary replacement. That kind of dishonesty is unacceptable. Based on my experience, I cannot recommend any Firestone location in the Lancaster area.

Had my car at this establishment on March 27th for change of spark plugs and a new serpentine belt…read more I called up the shop at 1030 AM to check the status of the vehicle. I was told that they were just pulling it into the shop. I received a call at 12 noon that the car repairs were done and it was ready for pick up. Shop did good work. I'm happy. I would go here before going to a dealership.

Have always been completely satisfied when taking one of our 3 vehicles there. Very fare and always…read moreexplaining everything.