This has to be the most magnificent, exceptional automotive place to go to!…read more The Orange Dog Garage is very personal, professional and friendly. I was explained everything in detail and had pictures on my invoice so I could see what's going on with my vehicle. They updated me along the way when they had my vehicle and even offered me a loaner car so I could take care of my kids, get back and forth to work. It's was easy to pay at time of pickup for my vehicle by a text link and email option because I was coming after they closed. Also they told me they do send out coupons in the mail. Keep your eyes peeled!

So been here twice in the past few weeks. And while it always sucks having to pay for auto repairs,…read moreat least these guys are fair, reasonably priced, and good. I have nothing bad to say at all, and the repairs were done in a timely fashion and since this last one is my brakes, maybe I'll check in later to let you know they work well lol (Update - brakes work! :)

I took my wife's tire in because of a flat. I had the spare on…read more They repaired it no problem & placed on the vehicle & put away the spare for me. A+ service like always.

I can't say enough great things about TCT! I tried four different times to get in (my schedule is…read moreabsolutely bonkers), and their customer rep went above and beyond--he actually told me to come in before they even opened so he could help me out. He understood how tough my work travel made scheduling. And would you believe it... just three days later I had a second tire that needed attention. I showed up right at opening again, and all we could do was laugh about my ridiculous luck. They're busy because they're the best. Be patient, plan ahead, and you'll get great service every time.

Extremely disappointing and insulting experience. I contacted Fox Tire in advance and gave them…read morefull details about my set of four Hankook iON EV winter tires, including the size, mileage, tread depth, condition, and no repairs. They told me they purchase used tires and that the range is typically $10-$80 per tire depending on condition and demand. After I brought the tires in, they offered only $10 per tire, then raised it to just $12.50 per tire. That is $50 total for four good-condition EV winter tires that originally cost around $1,000. The offer was ridiculously low and felt like a complete waste of my time. I would not recommend bringing used tires here unless you are ready to be lowballed.

absolutely awful service. Has anybody heard of two month old tires being bald because somebody hit…read moreyou two weeks ago ALL because you haven't gotten your car fixed because at the repair shop yet because the parts aren't in yet and it's still drivable. but yet I got four brand new tires two months ago and two of them are completely bald. They will do nothing to help me and/or warranty them out. Worst business I've ever done waste of money.

First time there since my review. I wouldn't rate any stars but I have to give at least a one…read more Service hasn't gotten any better. 20 mins for 2 drinks. Talk about crazy. Won't be going back there again. They need better service or better staff.

Came here because their car wash damaged the car. I heard it happen, so there's no question. But…read morefirst you go to the car wash location that did the damage. Then they send something in to corporate who sends you a letter, instead of calling you. Seriously? That's a lot of time for more damage to happen. So you call corporate and make an appt for thier shop where they fix the damage they do. And honestly? Busy place. Hoping it's not all related to car wash damage.

I took my car in for the scheduled maintenance and started talking to my salesman I worked with…read morebefore on options for when my lease was coming up. I had no intention of getting into something new now but after test driving and making sure it worked within my budget, that's what happened. I ended up in a new lease for only a couple dollars more a month in something that was a little bit bigger for the family but also more efficient. I am looking at my past review from here and I am writing this one week short of two years since my last review, which makes sense! After excellent service here for my last two cars, I will be going back to the same salesman at Joe Basil for my next car too.

My daughter was looking to buy a new vehicle and went shopping around on a Sunday so she can view…read morethem in private 1st then checked online a little further before I went with her to test drive a couple Chevy Trax's we had a nice person named Tyler help us since my daughter came prepared with questions Tyler gave her good answers and if he didn't know he looked it up for her. She came back with her father to help her make the deal on the one she wanted and I was with her while they helped her get the the plates do an oil change all the details it takes to purchase a new vehicle. She was being helped by Tyler all day and finally at 6 o clock she drove away with her 2024 Trax had great service and a great salesman thank you Tyler for all the help and spending the whole day helping my daughter get on the way with a new vehicle! Everyone at Basil are friendly helpful and are there to see you have a great experience!

Found out that the Tread Cities offices on Genesee street and the other in Lockport are no longer…read morethere. Found another place to take care of my tires.

Customer service has gone downhill since I was last there a few years ago. I dropped off my '20…read moreJeep GC wheels for new tires and road force balancing. I stripped the wheel weights off, cleaned the inside of the rims and deflated the tires for them. I made the deal and paid a deposit Monday Oct. 28th. Dropped off the wheels Oct. 29th and was told they might be done by 4 pm Oct 30th. They had to get the tires from their Lockport store. I called them at 4 pm Oct. 30th to check status. Not done. Called back Thursday Oct 31st. I was told they have to get the tires from the Lockport store (???) and they will be done Friday Nov 1st in the morning. I called back at 12:30 Nov 1st to check status. They are working on them right now. At 2:30 they are finally done. I get them...take them home and mount them. I looked at the date codes just out of curiosity. Normally 4 tires would have matching or close dates codes. 2 tires matched (2124) 1 tire is (3323) 1 tire is (4623). So 2 tires have been sitting for 1 year and 2 tire were made this year 2024. No apologies, no discount for my inconvenience. I will never ever do business again nor trust Tread City Tires.

Purchased another set of tires last year and just got a screw in one. Was able to take advantage…read moreof their free repair service! I figured I'd update my review because the purchase of the newest tires and this service visit were both good. It's invaluable to have free repairs and the other perks of buying from Dunn. Unless I find a killer deal elsewhere this will continue to be my go to tire shop.

Back at the beginning of December I went in to get a seasonal tire changeover. My appointment was…read moreat 4pm and I didn't get out until 6:15pm or so. Annoying but I understand they're busy at the end of the day when folks get out of work to take their car there. After leaving and driving all of 5 miles (and picking up my mom to go to a concert), my rear driver tire was flat. Pulled over and changed the tire. Already I planned on returning the next morning for a refund or some sort of compensation. At this point it was too late to go to the concert (also due to the fact that the appointment took over 2hrs) so we decide to go get dinner in east aurora. Hesitantly, I get on the 400 and after about 30 seconds of driving on the thruway, second flat tire, this time it was my rear passenger tire. Called roadside assistance and waited 2hrs on the side of the 400 at night in December. When roadside arrived, I realized my front passenger tire was also flat. Roadside took us back to the Union rd Dunn Tire location. Thank god the first tire went on a 30mph road and the second and third tires went while speeding up, not when I was at full speed. If I had been well on the thruway doing 70 and both tires went at once? Myself and my mother could have been seriously hurt or worse. The tires, upon closer inspection, were not attached to the wheels properly so when I turned my vehicle they started to slip off. Unbelievable negligence. I went in there the next morning and had the manager look at my car. He took it in and redid all of the tires as well as replaced the two rear tires. His explanation was that the valve stems were not replaced properly, which frankly I think is bullshit and I guess a better sounding excuse than "yeah my employee didn't properly install tires at a shop called dunn TIRE". He was apologetic and offered a full refund. I don't remember his name but he was good. Whoever worked on my vehicle should never touch one again, and after escalating this with a DM via email, I eventually stopped hearing back. I can't stress enough how much worse this could have been. Maybe this place shouldn't hire a bunch of 20 something year olds that skipped steps in their job bc they wanted to leave on time on a Friday night. Do not go to this location. It was my first time after only going to the McKinley pkwy location prior. Absolutely do not let those people do anything to your car.

I needed a little work done on my 240z so I brought it over to these guys. They were very friendly…read moreand helpful on the phone to begin with, so I knew that I had called the right place. But the best part was that they did such a great job, and they finished by the end of the day! I thought it was going to be a couple days worth of work at least. I gotta give them a 5 star, great work guys!

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