A few days ago while I was driving through Cheyenne, my car's check engine light turned on, so I…read morehad it checked at another AutoZone location. They told me the issue was a misfire with the ignition coils and spark plugs, so I bought the recommended parts. I don't have a negative opinion of that first location, just nothing especially worth reviewing. Unfortunately, some of the tools I picked up didn't end up fitting my vehicle, which was frustrating. Considering it's about that time to get them switched out anyways, I decided to keep the spark plugs and coils to bring to a private mechanic. I stopped by this AutoZone location to see if I could return the rest. One of the items was typically non-returnable, so I wasn't sure what kind of response I'd get. Thankfully, the manager, Nathan, and the team member who helped me, Jose, went above and beyond. They listened to my situation, made an exception, and processed my return with zero hassle. They were understanding, respectful, and genuinely cared about making things right, something that's not always guaranteed when dealing with auto shops. I usually feel a little out of place in stores like this, but their kindness and professionalism made all the difference. They didn't just make the return easy, they made me feel seen and valued during a stressful situation. That kind of service stands out and absolutely deserves recognition.

I've never had a problem with O'Reilly's regardless if it is ordering a part or returning a part…read more The staff is always quick to help, give advice or even put the part on if it's in their wheelhouse.

I found him! That guy, Keith, from a different store left and now he's here at Autozone!!! Went in…read morelooking for brakes and his smiling face was happy to greet me. Helped me find all that I needed and even some I forgot about to get the job done right. Everyone in the store seemed in a decent mood and greeted me warmly. Will definitely be back!!!

Good things that I know of 1st hand that AutoZone employees have done…read more 1. Military retiree (Scott) on way to Wheatland Wy from Virginia. Diesel truck 2 bad batteries called the store Saturday night about 10 minutes until store closed, said he was about 20 minutes out and needed batteries. Customer informed store closed at 10 and they were going thru shut-down procedures and cash registers wouldn't be avail, however if could pay with card they could do transaction. Took customers order over phone. Store was closed, he arrived at 1020, Scott helped employees install his batteries. 2. New Yrs 2019 Family returning to Kansas from Montana, Chevy Suburban, Waterpump went out. Customer ordered parts on-line. Assisted customer in store swap-out fan blade assy, they couldn't get it off installed new blade assy. They bought 4 gallons of 50/50 mix antifreeze $70 sum bux plus tax. Customer informed let's see if we can find an empty gallon container, they inquired why. Customer informed we're here to try to save you money also. We found an empty container, refunded customer the money and recharged him for the straight anti-freeze, made their own 50/50 mix of antifreeze, saved customer about $40 bux. 3. Dec 2019 Customer had bad thermostat, purchased parts but not really sure how to change out parts. Employee changed thermostat for customer in about 15 minutes 4. Dec 2019 Customer purchased wiper blades and headlight bulb at another business, they couldn't install them, came into store told us they bought elsewhere but asked if we would install them. Customers parts installed.

Greg was awesome! I went to get a new battery on my lunch break. He gave great recommendations and…read moregot me in and out quickly. The battery had to be installed by a professional. He recommended Brakes Plus next door to install it. They were also very quick and super friendly. Would recommend both of these places!

Best advance auto crew in the country hands down. You'd be stupid to go anywhere else.read more

Some of the greatest guys to work with. They are very friendly and customer oriented. They love the…read moremilitary and making sure things are right. The parts are better and hold up. This store specifically has a bunch of great people to talk to. They know their stuff.

I wish I didn't have to give them even one star but oh well. The guys in here are simply rude and…read morelazy. We went in because our napa brand started broke three months after we got it. Napa products are covered by warranty. These guys refused to replace it or be of any help. So instead of getting it (rightfully) replaced 5 minutes from our house, we had to drive down to Wellington. And guess what happened there? We were in and out in less than 5 minutes with a brand new starter. Don't waste your time with these guys. They just don't care.

Came in to get wiper blades and an oil change. Keith was amazing and found everything that I needed…read morevery very quickly and without any problems. Kathy served me at the register and was extremely sweet with a smile. Kim was very knowledgeable and was helping Keith with everything that was needed. This crew was amazing! I'd also like to know, right before I was served the customer before me was searching for a very difficult to find part. Keith found the part and even though they didn't have it Keith sent him with all the information to obtain it.

I was attempting to use your same day delivery with a store in Cheyenne Wy and it had ben over 2…read moredays and had not received the order. I called and they stated that the order was still setting there and it was not their issue but Door Dash issue as they did not pick it up? When a company offers a service does the company not honor and be held accountable that the service is met? Apparently not the Del Range store as the guy there stated that they only process the order and its another company's responsibility to deliver it and not Advanced auto? I would think that they would be concerned about the integrity of the store, but apparently not! Don't think they know what customer service is. I canceled the order and will go to O'Reily's to get my future auto needs.

When it comes to honesty and affordability- this is the best place I've found in Cheyenne. I'm a…read moresingle mom and my car was having a weird issue. I took it to 4 places in town each telling me it was something different or recommending a certain service that would be needed. Long story short I ended up here. Communication is no bs- no fluff- no sales pitch. I appreciate that. It was refreshing to have someone talk to me about what was happening with my vehicle without feeling like I had to weed through intentions and sales. Maybe not the best social skills when it comes to customer service but I'd rather have an honest and knowledgeable repairman that tells me like it is any day of the week. I recommend and will always go back.

Drive to Ft. Collins. Or go anywhere but here. Everyone was rude from the get go over the phone…read more And BEWARE if you're military and ask for a discount; you have to ask AHEAD of time for them to honor it. My wife's truck had a bunch of lights on on the dashboard. We called and spoke to Tom who wanted to know exactly which lights were on. Since we had the truck at another shop and weren't looking at it, we didn't know off the top of our head all of them that were on and he was annoyed and snappy with her. When we went in to pay, we asked for a military discount. The person at the counter told us that they have a military discount, but we would have had to inform them of it before they wrote the invoice. I asked them to rewrite the invoice so that we could get the discount and they refused to do so. Way to respect military personnel...

They went out of their way today to ge the parts I needed for my 6.7 Cummins. Highly recommended …read more This is a great example of customer service excellence. Brian Elk Mountain , Wyoming

I called six different shops with an estimate of possible $20,000.00 because I had gas in my…read morediesel. Some shops said $10,000 to $1,000 depends on the damage. One shop would not even give me a range even though it was going to cost me $250.00 to have it towed. Lynn at Mr. Deisel described the process and gave me a range from $1100 to $5000 to have it fixed. George was able to get my truck in the next day. He fixed my truck before this cold weather hit, just three days. It may have been shorter, but Lynn was trying to help with the insurance claim. Cost.. $1,100.00. They had amazing matter of fact customer service, and my truck is running well. Thank you so much. Renee H