For some reason, I've always preferred McAlister's to the more popular Panera. This location probably isn't long for the world, as there rarely ever seem to be customers in it. But that's a shame. The food is great. The staff are friendly. And the dining room is clean and inviting. It's a fantastic lunch option in Castleton. read more

McAlister's Deli - Salad Near Me - Indianapolis, Indiana

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Most recently had the reuben and the mac and cheese via grub hub. Mac and cheese side was a little small and cooled off, guess that's to be expected via the travel. Sandwich held up well. All was a big #yum #ReviewsByRL read more

McAlister's Deli - Reuben with side of mac and cheese #yum #ReviewsByRL - Salad Near Me - Indianapolis, Indiana

If going green is your thing then the Goddess Cobb salad is just for you. This is a fresh take on a classic salad. The salad has grilled chicken, mixed greens,Gorgonzola cheese, chopped egg, applewood smoked bacon, tomatoes and avocado. They serve it with a side of green goddess dressing. The chicken could have been a little more seasoned but the dressing covered for the blandness of the meat. The salad was very filling. If going green read more

McAlister's Deli - Green Goddess Cobb - Salad Near Me - Indianapolis, Indiana

Ever since Covid, I've become less and less of a fan of all McAlister's Deli locations. The food quality and service have been slowly declining. At this restaurant, my reuben sandwich was decent, but the side of mac & cheese couldn't have been any smaller. It seemed like it was the size of a shot glass. Would it kill them to increase it to a normal size?!?!? Service was acceptable, although everyone working on the day of my visit had that "I'd rather be somewhere else" look on their faces. The ambiance is also acceptable, but since the Castleton Square Mall has become a violent place in recent years, with multiple shootings and arrests, I think I'll opt-out and go somewhere a little more upscale next time. read more

HORRIBLE experience. I was so excited to get my first deli meat sandwich after childbirth so my mom ordered one for me. When I opened the sealed bag and box, there was a live bug on the sandwich! I called (had the receipt and everything) and they wouldn't replace the order or refund. Literally what a JOKE. That was the most disgusting experience ever - complete health hazard. Who knows what's happening in the kitchen; how was that missed, and how was the staff not willing or able to make it right. Especially after paying so much - I was willing to cut some slack based on how they responded but now absolutely not. Terrible service needs to be shared.​ read more

I ended up going to McAlister's on Saturday January 15th since I was in the Castleton Mall area. What I noticed when I walked in that there was so many tables dirty, I placed my food order with the cashier, she stated it'll be a 20-mintue wait, I informed her I don't mind waiting. I ordered same thing I always get at McAlister's which was the Justaspud. I only had on the Justaspud bacon, cheddar jack cheese, and sour cream, I ordered two chocolate chip cookies, and sweet tea. By, the time my meal was ready still no tables were clean, guy who brought me my food I informed him there are no where to seat down since a lot of tables were dirty. He cleaned out booth table, included the seat, my food was hot and fresh. Since, this McAlister's is at the Castleton Mall they do receive a lot of traffic. Besides, a lot of tables were dirty my food was good, fresh, hot, and staff were professional. read more

McAlister's Deli - Justaspud- bacon, cheddar jack cheese, and sour cream - Salad Near Me - Indianapolis, Indiana

This location is near Castleton Mall and it's large on the inside with plenty seating. I ordered the pick two with Savannah Chopped salad and potato soup. I was given a very large drink with it so make sure to ask for your desired size so you don't waste. They do not have an extensive beverage menu like teas to choose from. Mostly Pepsi/coke products and lemonade. The service was shaky as the people I came with did not get the spuds they ordered and the cashier had to ask us 2x each to repeat our order. We were there around noon and it was not busy at all. read more

McAlister's Deli - Savannah Chopped Salad and Country Potato Soup - Salad Near Me - Indianapolis, Indiana

Aside from the long wait time, them running out of lemonade, and lack of clean tables my actual food was just ok. My cucumber, tomato salad tasted fresh out of the freezer. The sweet chipotle chicken sandwhich was not hot, even after the super long wait. The person who bought our food out to the table was not wearing gloves. One high point the manager did stop by near the end of our visit and refilled our lemonades and bought me a to go container. read more

McAlister's Deli - Trying to grab a quick lunch but my order was placed 20 minutes ago and it hasn't come yet. - Salad Near Me - Indianapolis, Indiana

This has been our second time at this location store 1396. Hadn't had a problem before, this time my 12 year old ordered a kids mak and cheese and a big piece of glass was in the bite she took. Luckily she felt something hard and she took it out. I let the person at the cash register know and she did give me a refund but I did not see her let anyone else know so I'm not sure if protocol calls for them to dump the whole batch out or what. Had to take a picture because the glass was big and very noticeable! What a scare. read more

I was so excited the first day I found Out about the McAllisters in the mall. I really like McAllisters for many reasons but most of all because it's not your typical fast food. It's fairly healthy! I can order soup and salad and not feel bad about what I'm eating like cheeseburgers and drive thrus. I normally do pick 2 and order the chicken tortilla soup. It's so good!!!! I also really like their salads. I was surprised at the kids meal, the Portions are big and my son was happy about his meal. He ordered the chicken tortilla roll up and got soup on the side. I took a bite of his and it was delicious and healthy. As much as I love the teas I try to stay away from sugar but they're excellent!!!!! Def worth trying. This location is fairly slow when it comes to making the food but they always get our orders right. Pros Location Food Customer service Cons Silverware is in the back of the kitchen It's cold in the restaurant read more

McAlister's Deli - Salad Near Me - Indianapolis, Indiana

UPDATE--"owner" contact below is for show; never received actual communication from business I've worked in Castleton for sometime now have visited this location more than any other in the nation. Today was the third time in a year I've had to ask for refund because "someone took your order" or "we didn't see it come through". The staff communication is very unprofessional with no real sense of whose in charge. Once they begin processing the refund they realized they didn't have something I ordered which delayed the refund longer. This is the time to learn how to communicate with one another especially businesses operating during a pandemic that's simultaneously overlaps a social movement. Three strikes and I'm out. I should've learned from my previous mistak read more

The worst experience ever! Slow service. Nachos were disgusting- sent back. Not clean.

Love McCallisters Deli, the food is great and consistent. I went to the McCallisters with my little sister in castleton and the customer service was friendly. Overall food is always good there. read more

McAlister's Deli - The McAlister's - Salad Near Me - Indianapolis, Indiana

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First time trying McAllister's, it was good. I got the half sandwich and potato with their famous iced tea. Everything was good, service was wonderful! Their staff were friendly and happy to assist! The portion sizes were good sized. A half potato was big, the full size must be huge! And the half sandwich was plenty. I do wish they did lettuce wraps or had a gluten free option. The tea was good and also pretty large. read more

Food is generally the same as you get from any McAllisters. Staff was really great and attentive. Well managed establishment. Manager was helping run the floor. Morale was high. read more

Quick bite to eat after a movie. It was late afternoon and the place was empty. It was after the lunch rush, but too early for dinner, lol. The staff was friendly and immediately greeted us upon entry. Dining area is pretty large and there are TVs on the walls. Our order came out quickly. I got a reasonably priced half of club sandwich with a cup of chicken and dumplings soup. I was able to eat it all, and it was pretty good. read more

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Absolute worst McAllister I've been to. Terrible customer service. The staff got everyone's order wrong. I saw 3 ppl leave because either their food was wrong or they waited over 30 minutes for their food. My own food was wrong. In his own frustration the manager Matt threw my food on the counter like it was trash. And indeed it was both of the potatoes were burnt. But I'd rather call corporate then deal with the manager. His own employees were cursing at him while they were working. That place needs some restructuring and leadership bad..I won't be returning. read more

McAlister's Deli - Salad Near Me - Indianapolis, Indiana

I fell in love with the McAlister's Deli chain of restaurants just this past October as I found myself traveling across Northern Indiana by wheelchair and trying hard to eat healthier along the way. Given my deep love for iced tea, it's almost unimaginable that I'd never experienced McAlister's prior to October 2014. Founded in 1989 in Oxford, Mississippi by a retired dentist, McAlister's Deli now has over 300 locations in 23 states and is part of what is known as the "fast casual" dining trend. The menu includes a variety of deli sandwiches (both hot and cold) along with Texas-sized spuds (baked potatoes), soups, salads, and desserts. Of course, the chain also is famous for its sweet tea that is available both as a drink with your meal and in gallon jugs. While McAlister's Deli isn't exactly hard to find in Indianapolis, I will admit that I was a little excited when it was announced that it was taking over the spot abandoned by Stir Crazy on the West end of Castleton Square Mall's frontage strip. During this four days off to celebrate the new year, I've been trying to squeeze in a few new restaurants and my day had me at Castleton Square. Perfect. I will first stress that you should access McAlister's from the main entrance side as the other side (which also hosts Houlihan's) isn't particularly wheelchair friendly. You enter a main entrance with large wooden doors and immediately to your left is a pick-up/to go counter separated by a wall from where diners order. I will admit that the first time I visited McAlister's I found the entire experience a bit confusing and it seems like there's an assumption among employees that people know how the process works. I mean, seriously, who would actually assume that there's an iced tea counter and you go up to it to get your drink THEN take your number to your table, post it up, then wait for your food to arrive. I suppose it's a way to stress their iced tea, but it would be nice to actually have it explained a bit more clearly. I can't remember what I ordered the last time at McAlister's, I believe the grilled chicken sandwich, but this time around I spied a pot roast sandwich that is served hot and it sounded perfect on a rainy and slightly chilly day in Indy. It came with one side, I chose Sun Chips, and then the iced tea is extra. The sandwich comes with melted provolone cheese and roasted peppers on ciabatta and is served with gravy. I will admit that I either couldn't read these toppings on the menu or somehow completely missed them as there's simply no way I'd have ordered the sandwich and I'd have likely stuck to something a bit more in line with my taste buds. When it arrived, I was surprised to see the toppings and never did figure out that the gravy was gravy (looked like soup). I removed the toppings, which to me rather overwhelmed the sandwich, and enjoyed what was left of the pot roast and the great ciabatta bread. Overall, it's definitely not a sandwich I will get again. The main dining room was a bit confusing and I didn't find the one small row that was wheelchair friendly. I ended up sitting in what I believe to be a private dining area that is available for rental. It was okay, but I was the only one back there and it definitely caused service to drop (though I will admit that one young female tried to be attentive). I did get a refill of iced tea - I was asked once before I was ready and ended up having to go back up to the counter myself as no one ever came back to the table. The McAlister's decor is fairly typical for McAlister's - it reflects both its Indianapolis home and the renovated garage in which the chain was founded. It's friendly and warm, though I'm a bit disappointed with what feels like only a modest commitment to wheelchair access. Let's face it. Most chain experiences are fairly consistent and McAlister's Deli as a chain is remarkably consistent in offering tasty and healthier fare along with enthusiastic and helpful employees. I found this experience to be just a notch below what I've come to expect from McAlister's, but it's still early in the restaurant's life and this was far from a "bad" experience - it just wasn't up to the usual McAlister's standards. There was one employee in particular who certainly radiated the McAlister's spirit and here's hoping my next visit will knock this up to at least a four-star rating. read more

Overall: McAlister's is a solid semi-fast-food option, and this location is a good addition to the chain and a great option for the area. The good: Besides the typical good food and variety that McAlister's has to offer, this location is also fairly large and the service was great. Our food came out relatively quickly and the cashier and server were both friendly and attentive. Plenty of TVs if you're into sports. The not-so-good: McAlister's in general is a little over priced in my opinion, but at least the portion sizes accommodate the money you spend. The food, while great, isn't amazing by any means, but it's above, say, a Panera in my opinion. Atmosphere: 8/10 Service: 8.5/10 Food: 8.5/10 read more

I had to run to Castleton for something and was getting hungry, so I stopped by McAlister's Deli for lunch. The place was bigger than I thought it would be and the decor was nicer than others I have been in. I ordered at the counter and then walked to another counter to tell the drink person what I ordered so they could make it for me. If it were busier I would have been annoyed I had to wait in line twice for something, but since it wasn't busy, it wasn't too bad. I ordered the BLTA, which came with a lot of bacon and not a lot of avocado. In fact, I had to lift the bread to see if there really was any avocado on it. There was.. sort of. McAlister's is usually pretty solid, and it's a place I keep going back to, if for no other reason than an expansive menu with limitless possibilities read more

Sure McAlisters is just another sandwich shop, but what makes this place different and worthy of a review is the staff! They really seem to enjoy working there and making their customers happy. After ordering my meal, I saw the woman behind the counter hoping the people walking toward the door were coming in so she could serve them, it was truly refreshing to see such commitment to customer service! My food was great too, I ordered my college favorite, a club with broccoli cheddar soup - delicious! But I'll definitely be back for the kindness and genuine care displayed at this location. read more

This may be the last time I come to this location. There are too many kids in here taking up space, being loud, and not ordering food. But getting free stuff from their friends. The manager is oblivious because these kids who work here are giving away food and drinks for free. There was a bunch of staff in the kitchen not sending out food and not taking orders. Then when this young girl finally came back to the registers for the 3rd time (the 1st two times she was too busy talking and not working) and was asked by a coworker to take our order, she had major attitude. I may have to start eating at home or super high end restaurants. This is not what I'm use to. read more

A very disappointing experience for sure. We ordered a potato and soup. Potato was very old and dry. The skin was hard as a rock. The chicken dumpling soup was bland and tasteless. The other meal was a chicken ceaser wrap that was 90% wrapper. Barely a hint of chicken in it. Overall...very disappointing. This was our second disappointing visit but we thought we'd give it one last chance. The price to eat at this place is climbing to the level of a decent sit down restaurant yet the food quality is declining. Soooo disappointing because this used to be one of my favorite places to eat. read more

McAlister's Deli - Salad Near Me - Indianapolis, Indiana

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We were 1 of about 3 tables in the restaurant at 6:00 pm on a Saturday evening. We ordered and waited over 20 minutes for our food. The place was dirty and when one of the superiors told a coworker to go clean a booth, he leisurely went to look and came back without cleaning the booth having not done it. He seemed confused. There was plenty of cleaning he could have done. Napkins and crumbs all over the floor. Trust me, the place was a ghost town. No reason for these young workers to not be out cleaning up the store. I saw a worker come out of the back with a glove on and when he returned to the back, he pushed the door open with his gloved hand. That is not taking proper sanitary precautions. I love McAlister's but this was a very disappointing visit. Not sure I'll be back to this location. Rayne seemed to know what she was doing and di appreciate her trying to get people to do what they needed to do. read more

I was pretty disappointed with my experience here. I ordered a club (which was really good) and I did not receive my chips or pickle. This was pretty upsetting because this was my first experience and it makes me think will it always be like this. The food I received was good, I just wish I received everything. read more

If I could leave 0 stars I would. I want to start out by saying that I am glad that I had a reward for a free meal and free tea. Most likely I will not be returning to this location ever again. I was greeted when I first walked in and and the woman took my order. I ordered a choose two, veggie spud, four cheese melt and an unsweetened tea. The woman gives me my tea and it's sweet tea. Strike one, no problem it happens. Me and my friend proceed to sit down and shortly comes our meals. The woman placed my meal and immediately I saw a black hair right on top of my sandwich!!! The woman asks if everything looks okay and I just point and say there is a hair on my food. The woman only said " okayyy" and takes my food from me and takes it back. About 5 minutes later she brings it back and says " okay sis, here it is". Um... excuse me? I don't even get a SORRY? I get a ok sis? The spud also did not have butter nor sour cream, I had to ask for those. The sandwich was doughy and bland, the potato was dry and just gross. It's unacceptable to have hair in food..and what's more unacceptable is to not apologize and not have a manager come up and see what they can do to make my experience better. read more

McAlister's Deli - Veggie 1/2 Spud and 1/2 Sandwich - Salad Near Me - Indianapolis, Indiana

Perfect place to wait while my oil was being changed in Sears. I was happy when McAlisters opened at the mall. Love the tea, lots of tables, lots of choices to pick from. I got the pick 2 with the Pecanberry salad and the New Yorker. Both great choices. My half sandwich was still quite huge to me. I also love the seasonal salads. Salads are never the same when I make at home. It was a busy Saturday and I love the tea bar and how easy it is to go get refills. Usually our location does it for us, but they were pretty busy. It's nice to not wait in the awkward lines near the counter like it used to be. The tea bar was a great idea. read more

McAlister's Deli - Pecanberry salad - Salad Near Me - Indianapolis, Indiana

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I come to this mcallister's location often. Typically the service is great but today I was very disappointed. I was scolded by my cashier when I attempted to use my birthday coupon for not printing it. I'm a reasonable person and would have understood if I had been calmly and politely told why they could not accept it (even though I was showing the email on my phone). Then the cashier slammed my cookie on the counter and slammed my tea in front of me too. All together a bit off putting. But typically, they run a very nice and clean operation here, even making me taco salad after it was removed from the menu. read more

Great Quallity Customer Service from Javiar . We have been coming to Mccallisters for years and not always since understaffed have good service or prompt . But because of Javiar we will start coming back again he was the only one up front but provided prompt and great service to his customers . The whole world is understaffed but the ones who are at work can show us great customer service like Javiar it makes a difference . I am in the hospitality field and see alot of restaurants going down cutting costs and low staffed but if we have a few good workers can keep us coming back to this location .Kudos to Javiar read more

First - I'm not writing this to get anything free from this restaurant. I'm not sure I would visit this location again,even though it's less than 5 minutes from my office. This is by far the worst McAlisters I have been to in the Central Indianapolis area. It's not even close. I've had other bad experiences here, mostly related to wait time, but this one warrants a review. First - there were two people in front of me when I arrived, with two people at the counter. The two in front of me were taken care of, and then one (manager) walked off to deliver food, and the other (employee) gathered food for a take out order. I waited over five minutes in line (and had at least 5 people behind me) by the time I was greeted and was able to place my order. Order placed (I had a special order - grilled chicken sandwich on baguette instead of croissant, and mayo instead of honey mustard). Food comes out in about 3-5 minutes (normal time) but it only has mayo on it. I bring it back and the employee assures me there is cheese on the sandwich and offers to bring me a tomato and lettuce. I sit back down and hear her take someone else's order at the counter. 2-3 more minutes go by, and I come back up to the counter and tell the manager I want a new sandwich (the tomato and lettuce were in the serving window the entire time). I'm told it will be out right away and I go back and sit down. To Manager's credit, he came to my table and apologized and refunded my meal, which I did not ask for nor wanted. I don't complain to get something free. I just want my order to be accurate. I waited 10-15 more minutes and no sandwich. After spending over a half hour in the restaurant, I walk up to the counter, greet the surprised employee, and tell her to cancel my order and leave. To any management who looks at this review, please make some changes to your management and staff so that customers can have a pleasant experience like I have at your other locations. As you know, for every one person who takes the time to write a long review of your location - there are at least 10 others who simply don't come back. read more

Good deliveries there food is very good I get the side salad and it good there Mac & cheese is very good it made with yellow cheese. Great food highly recommend read more

I Love the McAlisters Savannah Chopped Salad. But lately I'm finding that employees are just throwing it together. I'm very disappointed in my order tonight. They just threw this together and didn't take the time to make it correctly. I live way too far to return this but I would if I could. If I go back I will definitely check my order before leaving the restaurant. read more

McAlister's Deli - Salad Near Me - Indianapolis, Indiana

Extremely nice crew whenever I come in. Shout out to the tall guy up front for really taking the time to make us feel welcome.

McAlister's Deli is a great place for lunch. I have now been to a couple locations for McAlisters and had a great experience both locations. Their sandwiches are a great size for lunch, and they provide a lot of different options. The atmosphere is perfect for a quiet lunch with family and friends, and the staff is great. They come around and check on you, making sure you have everything you need. The place is very clean, including the bathrooms. The prices are fair as well. Definitely recommend you give them a try! read more

Castleton mall location: Slow service although no one was there. The girl taking our order appeared clueless although she never spoke. The manager stepped in and was helpful. It will save time to drive to a further location. read more

This was such a disappointing experience. I love McAlisters but living downtown I don't get it have it as much as I want. I was shopping at Castleton and decided I'd eat here. First impression-why are there 3 people working during lunch on a weekend? Stood in line for decent time ordered and grabbed my drink. My sweet tea tasted off but I moved on. Waited another 10 mins and I got my food. A skip and salad. The salad was wrong which was my fault. They replaced immediately. However when I got my new one they brought the salad bowl out on a dirty plate. I observed many other tables still waiting on food. Through out my meal another worker joined and was cleaning and by the time I left they finally had more than one register open. I will stick to the McAlisters on us 31 on the southside from now on. read more

We always try and go to McAlister's for lunch when we are near the Castleton Mall. Today, we again went to McAlister's and found that evidently things have changed at least at this location. I always order the New Yorker as it is a good sized sandwich with side of chips. I received a sandwich with about 50% less meat and instead of a plate full of chips with the sandwich, I received a small bag of chips. Same experience with the other people in our party....just not the same quality or value. read more

Not as good as the other locations. Cashier was indifferent and not friendly. I had to go to the counter to all for a refill as I was passed over by workers a few times. Food was ok, but my break was stale and crunchy. Will not be returning to this location read more

The last two times I have gone into this McAlister's the manager has been INCREDIBLE and so respectful. He gave two little girls cookies for clearing their plates :) There was an employee named Casey who was so sweet and very professional :) Such a great experience. read more

I eat here on the reg. They are super quick and my mom and I both wanted to get the same thing. The worker suggested getting a whole sandwich and splitting it and ordering an extra side to save some money, which I really appreciated. If you do a survey on your receipt you get a free dessert, and I love their rice Crispy treats. They are famous for their tea, but since I don't really drink tea I get the lemonade which I think is great. Their sandwich pickles are awesome too and you can get An unlimited amount! I think this is a great value for the price read more