A lot of Boston-area people are still upset about the T's performance a few winters ago, when we had unprecedented cold and snow. I get the anger, but I can cut the T a bit of slack for that. There probably was not any way to prepare adequately for a season that harsh. What I find far more upsetting about the T is the day-to-day aggravations.
In my experience, MBTA trains and buses actually run pretty much according to schedule. No problem there. But I do not give a lot of credit for that. A transit system should be able to do that much.
My complaints with the T (mainly trains and buses and excluding the commuter rail) are :
1. Chronic "piggybackers" that are unchecked, or incredibly - as I saw one night at Back Bay Station - caught and then waved through. A female T worker SAW a kid go through the gate with his friend. She yelled and he turned around and came back, but she said, "Just go ahead," and waved her hand. She happened to approach where I was sitting and I asked her why she didn't make him pay. Her answer was some bunch of nonsense (something like, "oh no, he wouldn't have paid") and then she said that (no surprise here) it is really bad during the school commute. This is not just a problem at Back Bay. Almost every time I take the Orange Line to Forest Hills, I see or experience personally the same thing (ie, some kid trying to come through the gate with me). And paying riders' fares have just gone up, so we are paying even more now for this aggravation. I used to complain to the MBTA about it via their online form, but have just given up.
2. The stations, lots, and buses/trains are disgusting and full of litter, especially by the end of the day. Also not sure why there is wall to wall graffiti from Back Bay to South Station. Just that kind of dirty and unpleasant stuff alone is evidence of how poorly the T stewards our money. And of course all they ever want is MORE of our money to mismanage.
3. Smoking on T property, including employees. I have seen twice now T workers at Back Bay smoking in the busway there. Passengers smoking is a chronic problem at Back Bay and also Forest Hills. I have heard from several sources actually that T employees are instructed by their union NOT to tell passengers not to smoke. They are supposed to call an mbta police officer. That is ridiculous, but typical. But employees themselves smoking?
4. Surly/angry answers to asking simple things like when a certain bus is leaving or if the bus stops at a particular street.
I guess what it comes down to with the T is the feeling that anything goes and no one is in charge or even cares what happens. I drive my own car, walk, or take cabs or uber whenever I can. read more