MBCM appears to be a combo restoration, construction, and Penske rental partner. I set up a truck through Penske for my move, and MBCM was the closest option. The costs were all preset in the Penske website, so the pick up process should have been easy.
I scheduled my pickup for 10am, and I got there early. Another person was scheduled ahead of me at 9am. Unfortunately, they didnt open the doors at 9am. A man who looked like a manager came in about 9:10.
He started with the guy ahead of me (of course), and acted extremely annoyed I was there early. He kept making odd comments to me when he would walk by while I was just standing around waiting. He seemed put out that he had customers and was rude. There is no waiting area with seats, only a couple of strangely laid out offices and a foyer with pamphlets.
20 min later, a younger guy came in and took over for the manager. He was very nice, but the manager decided to disappear instead of helping both customers at the same time. The young guy was kind when we were able to finally work with him. In hindsight, I would have driven an extra 5-10 min to find another place that wouldn't be so upset with having customers. read more