Outstanding service and workmanship and staff attitude great and friendly…read more John the manager is helpful and service done right John the manager helpful proficient and professional well run shop Excellent Service and Professional Bryon P

Please be aware when you take your car to this location. I had $400 in my coin purse inside the…read moremiddle console of my car. I went in for an oil change and my entire coin purse was gone. Someone had stolen it. This coin purse also had a spare key to my home and some other things. When I called them to ask for surveillance footage, they do not have any cameras in their shop to validate anything. All the manager (John?) said was "I trust our guys and I don't think it was stolen here". He asked each individual that was near my car "did you take it?" and he told me no one said they did... well... that's a bit silly. Why would anyone risk losing their job by fessing up to doing something that would get them to lose their jobs. Ultimately, I'm disappointed because I don't think the manager really put in much effort to try to investigate or rectify this incident. He told me to make a police report and that's all that he could tell me. He mentioned that he was the one that drove in my car to the bay, then the technician worked on my oil change (so no reason to be in my middle console) and another guy drove my car up to the front once the service was done. I asked for their names for the police report and the manager told me the police can get that information. I'm feeling really gross right now because I took my car trusting this place. Dumb of me not to think to take the coin purse out from my car... but there was no reason for someone to be inside my car other than to drive it in and out which is literally a couple of seconds. But the worst part of this is dealing with the manager, John. He was defensive, dismissive and self righteous. When I told him that I don't think anyone would fess up to taking my things when asked upon, he confidently said that his guys would. Which is pretty naive. He brushed it off saying "if they are dumb enough to steal, they will slip up and get caught." but I also mentioned "or they are that smart". Now thinking back to how things were handled and the demeanor that the manager had, I feel like he might be the guilty one. He is the one that drove my car in to the bay to get it serviced... The day I spoke to the manager he told me he has one more guy to check with and he would call me back. I don't have a record of him calling back or laving a message. I called back today since I hadn't had an update. The manager got defensive saying he called me back multiple times yesterday. I choose to trust my call log and I don't see missed calls from him. Then he called me back to tell me that he did call back. He said the call lasted 2 seconds according to his records. So.... is that "calling someone back"? I don't know if I can call that an attempt... regardless, he didn't contact me today to give me the update. When I asked why he hadn't called me if calling me yesterday he wasn't successful, he said he's been busy and it slipped his mind. So that tells you how much he cared about the incident or his promise to get back with me. I told him I'm disappointed in the lack of investigation he's done regarding this incident and he snapped back at me saying "that's not my job, it's the police". To which I let him know, I think it's a manager's job to handle any incidents that happen under his supervision. Looking at the interactions with him in hindsight, his demeanor is very sus... Welp. This all sucks. The fact that I've been taken advantage of, the fact that Christian Brothers just raised their hands up saying it wasn't them without any proof and just told me to write a police report. I guess I'll be looking for a new place to take my car serviced. Such a bummer.

Always fabulous but expensive compared to other places. Love not having to leave my car.read more

I called ahead twice to find out what the cost of a full synthetic oil change would cost. Both…read morepeople over the phone said it was about $85 plus tax, with coupon price it should have come in at about $75 with taxes. When we reach the shop, they said the price was closer to $105, after a $25 coupon. This was a $25 gap. The mismatch between what the call center says and what the shop says feels like intentional miscommunication in the style of bait and switch. The call center says one price. The shop says another price. Given that the miscommunication is a reflection of intentional company policies it seems intentional rather than accidental. Would not recommend based on deceptive pricing practices

If you look on Google, this place is highly rated. It definitely deserves it's high rating. I took…read moremy wife's Camry to two different places to fix a rattle in the front left, and they both made unnecessary repairs. As soon as I took it to RMI, he told us with confidence exactly what the problem was and how much it would cost to fix it. He did the work in just a couple of hours, and it is fixed 100%!!! Knowledgeable, honest, and friendly! Trust that you're in good hands here.

From the owner: RMI is here to serve the Greater NW Harris county area. As your Auto Repair facility we provide…read moreservices from but not limited to general maintenance, engine and transmission replacement and so much more. We operate at the highest level of integrity and experience that is back up with 20 years in the business. RMI is "Your One stop shop"

They were very responsive on Yelp, and that responsiveness continued once I arrived for my oil…read morechange. I really appreciated the thorough diagnostic, with the issues clearly prioritized by severity. Even better, there was no heavy sales push--just straightforward information and recommendations. I'll definitely be going back.

Happy H Karz is amazing!!! I took my jeep to 2 other mechanics before finding them and they fixed…read morethe issue in a day! Can't say enough good things and will continue to use them. Thank you!!!

They deserve five stars but I'm sad. I came to this location two days in a row for my inspection…read moreand they turned me down. I want to stay loyal to this location because the guys here are nice and helpful but this was really disappointing. Cried on the way home.

They left the splash shield off of my car & instead of replacing it, they offered $40 off my next…read moreoil change... (the part costs $150). The young guy was a dismissive teenager "we don't have it" & another guy tried to convince me I didnt need it "I checked it & it runs fine so you don't need it." The manager Day was at least nice but offered to replace the wrong part.... He showed me on his phone that he would buy a new *skid* shield, which I showed him was still there - the *splash* shield was missing. I'll be buying and installing my own replacement, and I won't be back.

First try after receiving a mail out coupon. Great service better than expected. Very fast…read moreturnaround once it was in the oil change Bay and only a short wait to get into the bay. They topped off the other fluids in addition to changing the oil check the tires and the battery. Very friendly and clean facility.

Ian the assistant manager was very nice and helpful and he was training all of his employees very…read morewell and they were quick and attentive to detail

I've been to various Jiffy Lube locations in the past 10+ years. This has got to be the WORST one…read more I moved to the area 2 years ago and this was the closest location. I tried to be understanding and thought the first time was just a fluke with customer service. Then I went a second time with my partner and they were not ready for service at open time. My partner decided not to get her car serviced. The following time after that she took my car to Valvoline (terrible). Today, I decided to give them another chance. Third times a charm right? WRONG. I pulled up about 8:15am. An employee comes over and asked what I needed and I said oil change. He asked me to pull up behind a truck and then walked away. So I'm just sitting in the car waiting...... he didn't say to wait or he'll be right back. Then I see another employee pulling up and heading in. Walked right past me and then he walked out to their service area. Mind you, I'm still sitting in the car. This is definitely not the Jiffy Lube service I'm accustomed to. I'll never go back here again. I rather drive the extra mileage to another Jiffy with better customer service!

The ridiculous amount of money for 5 quarts of oil and how much they up charged for additional…read morequarts of oil. 100 for 5 quarts of high mileage oil and 30 for each additional quart!

Been to this store several times and always had good service. Beyond that, each and every person…read moreI've dealt with was respectful and I appreciate that. Hard working group in the heat of Houston.

I've been coming to this location for years & can say service is consistent, I've had no issues &…read moreI'm actually getting what I'm paying for. Like it or not, we know when it comes to car maintenance, it's assumed women don't know much & can be taken advantage of. I'm a lil different. I love cars & know a thing or 2. Not an expert but know when I'm being bs'd. Can honestly say I've not been messed around by the crew here. Of course, they've gotta do their job & try to sell a lil extra service, but it's never been like do it or your car will blow up. No pressure at all. Wait time is never been too bad, even as I sit here in a Saturday morning. If you're near by & want a chill oil change stop by this location. Yelp on my friends!