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    MBA General Contracting

    5.0 (1 review)

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    Deck design

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    5 years ago

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    Ram Jack West - Seattle - crew returned to lay new cement but left large hole

    Ram Jack West - Seattle

    (45 reviews)

    ADDENDUM: After the below review was written, I received a call from Ram Jack West to resolve the…read moreissue immediately. They came out promptly and I am now happy with the final product. In addition, they gave me a $200 Home Depot gift card for the inconvenience. Ram Jack West has great customer service and prioritizes the satisfaction of their customers. I highly recommend! I originally chose to work with Ram Jack West because I felt that Chris (our salesman) was open and honest compared to other companies. When evaluating our project, he called the engineer on the spot to clarify what our project would entail which I appreciated since previous companies were wishy-washy. We were able to schedule quickly which I appreciated, and the price seemed fair for the amount of work that was going to be done. When the team came out to do the work, I reviewed what I believed they were going to do for the project. The crew foreman, Aaron, said no, that's not what they were told to do and proceeded to tell me something drastically different from what Chris and I had reviewed. My father was also present when Chris was here and verified that it was not what was discussed. I called Chris directly to clarify which he reassured me that sometimes they need to provide support to structures but the team onsite didn't think it was necessary. He "wants clients to be overprepared so that they aren't shocked if more equipment is needed". I then had to ask, wasn't this part of the costs that you originally quoted me for? He then said, he would have to check the estimate to see. After my prompting, I was returned $880. This would have been overlooked had I not asked. Furthermore, I questioned the foreman, Aaron extensively prior to the work beginning. I was worried that the way they were installing the Helical would not support the cement post properly as we were told with previous companies that it would make the cement tilt and push up on the beam unevenly. I was reassured by Aaron that it would be fine. Sure enough, after the team began the work, the cement block began tipping as they lifted the beam and we could not get the balcony back to level. The "finished" product looked extremely unstable and I was concerned about long term stability. I was again reassured by the onsite team. Despite this, I decided to reach out to the project manager, Bijoy (who I had never met in person and was only in communication with via email) and sent photos of the completed work. I also sent a company review after being prompted to do so with an automated email from the company. After this submission was sent, I was reached out by supervisor Tyler who also said he would review the photos. Tyler was very pleasant to work with and responded promptly. I received a call back from him shortly later and said that although the structure is stable, it doesn't hold up to Ram Jack West standards in appearance and they would come out to lay new cement down (which is what I thought I was paying for in the first place). The team came out again, and laid cement which looks so much better! I was very happy with the results until we had to remove the wood framing around the cement and found a hole where the helical is. It is a deep hole (at least 3 feet) and our gravel in the area falls in to it. Furthermore, I am now concerned about it filling up with rain water and further disrupting the ground. I, again, reached out to Bijoy and sent photos with questions about how this hole can be filled. I didn't hear back for nearly 2 weeks, at which point I reached back out to Tyler. After Tyler's prompting, I then received an email back from Bjjoy instructing me that I could fill the hole with anything insulating "such as foam or newspaper". I clarified that newspaper would not be water proof and also the hole is at least 3 feet deep which would not be feasible to fill. I asked if cement would work instead, which he did say I could do. Overall, the initial project took 3 guys less than 3 hours. The crew returned to place more cement a few weeks later. And I still have to spend my weekend (and money) filling the remaining hole for an unfinished project. I was really hoping I was going to like the finished product but because of the continued need for work, lack of initial transparency, and delays in communication, I can't say I would recommend using this company. I think that the Ram Jack West supervisor, Tyler, did a great job trying to improve this issue for me and had great communication, but ultimately, I still have to do work on something I spent nearly $6k to get fixed properly the first time.

    We were completely satisfied with the work Ram Jack performed for us. First, they were BY FAR the…read morelowest professional bid on our house. They did the most detailed analysis of where the house needed to be raised, and didn't try to upsell us on anything extraneous to that. Most of our job consisted of putting several dozen jacks under the floor, to reverse 25 years of settling. It took a bit more than a day to place everything, and then a few hours to actually jack things up. The floor is now essentially level, and there were no cracks that we have found.

    MBA General Contracting - contractors - Updated May 2026

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