Very frustrating to work with. My wife was stranded when our 2024 Telluride that we purchased new…read morehad an electrical issue that kept her from being able to get into and then to start the car - entire car was just 'dead'. She called Kia and after speaking to the receptionist was forwarded to a voice mail in the service department. She left two messages but no one ever returned her call. After some the car just came back on but it was not the first time this had happened. Fast forward a week - I made an appointment with the service department, describing these symptoms and the more disturbing recent symptom that the car had on two or three occasions just 'reboot' momentarily and during that moment, lock the steering wheel while driving. I explained that we needed a loaner car and was assured that we would have one and they would confirm the day before. Since we never heard from Kia of New Bern yesterday, my wife called on her way to her scheduled 9am appointment during her 40 minute drive to confirm the loaner car and was told they had no loaner car and were not aware that we needed one. This is just awful service. This is an issue that should be a priority. This is our first Kia and we are certainly reconsidering our purchase.

First and last experience with Kia of New Bern was a tremendous disappointment. To be clear, my…read morereview is not against any one person as everyone we dealt with was courteous. It is their financing policies that I base my review on, and potential buyers with less than perfect credit need to be aware of this. I took my college student there to inquire about a specific car that was listed for about $7K. We were told by the finance manager that it would be hard to get financing for it various reasons. Then we were showed another used car that cost a little more but seemed reasonable and well cared for. I made it abundantly clear that we wanted price and payments to be below a certain figure and that, while her credit history was excellent, her credit history was less than a year. Okay, not a problem we were told and she should qualify. Then they came back to tell me she would actually need a co-signer and could I co-sign. I made it clear that due to family matters beyond my control, my credit score suffered and it was only 'fair', so I did not think I could help her qualify. Again, not a problem we were told. What they did not tell us, however, that they would run SIX (yes six) hard inquiries on both of our credit reports. I did not find this out until after we left - when they asked me to come back with proof of income (I receive automatic credit report notifications). Obviously, this had a negative impact on my credit score, which I made very clear I was working to bring it back up. We NEVER provided authorization to run both of our credit reports SIX times. They had authorization to run it once through their dealership. Had I been told they would run multiple hard inquiries, we would not have agreed and would have just left. After realizing what they did, I went in to complain to the Sales Manager, and he informed me that this was 'standard practice' with auto loans. Well, if that's the case, then customers should most certainly be able to choose whether or not they want multiple hard inquiries on the credit report - especially those who do not have perfect credit and are working to bring it up. It's called informed consent. After speaking with the Sales Manager and politely explaining my discontent over what was clearly poor sales/financing practices, I was later contacted by another Sales Manager and told that they were able to offer financing. However, I responded by stating I wanted to know the precise terms for the car we looked at before we went any further. Then I was told that the car was no longer available but that we could come in and look at other cars and then terms could be discussed. We declined and opted to go somewhere else where there was more transparency. Kia of New Bern is part of New Bern Auto Group and has several dealerships in New Bern. It's motto is "We don't sell cars - we help people buy them." Based upon my experience, I disagree.

Huge shoutout to Kyle Denison at Trent Buick GMC. He helped me and my 80-year-old mother with a…read morerepair on her Buick Regal, and his professionalism, patience, and genuine kindness made all the difference. Kyle kept us informed every step of the way, explained everything clearly, and treated my mom with real care and respect. That level of service is rare--and it meant a lot to both of us. We never felt rushed or like just another number. Because of Kyle, we'll definitely be returning customers. My mom loved the Cadillac loaner so much, she's already thinking about buying one! Service like this creates loyal customers for life. Thanks again, Kyle! --G Taylor and Wil

Bad and COSTLY experience. Don't be fooled by the smiling faces and very "friendly" persona of the…read moreservice writer. Every time I asked to see the service tech video of the the problem I was told the "system is down". I asked that the video be msg to my phone. They would not send it. Went in for oil change on my GMC Terrain. Was told there was a very slight drip from transmission and that it needed to be repaired before it got worse. Service writer said it is probably a seal. Even though I had never seen any evidence of fluid leaks on the floor of my garage where the car lives, I said fix it because I did not want to have an expense down the road. Service writer also said to get it done before the 3 year bumper to bumper ran out so the cost would be covered by the warranty. Sounds like it made sense. The "repair" was made. Unfortunately I noticed transmission fluid on my garage floor the very next day. Took the car back to Trent. Service writer said it may be a transmission case but this time they fixed an axle seal. The axle had NOT been leaking before they "fixed" the transmission "leak. Next day I again noticed new transmission fluid on my garage floor. Took the car back to Trent. Service writer said it was probably the transmission case warped. They worked on the car again. By this time I was completely unhappy with the Terrain and the dealership service center. I did research and saw that the terrain and other GM products had an ongoing problem with transmission leaks. I got the impression that the Terrain was not a reliable car for my wife to drive anymore. Decided that I needed to trade it in and by a more reliable vehicle for my wife to drive. This experience cost me thousands of dollars. I have a gut feeling that the service writer and dealer service center (because of their sloppy repair) screwed me royal.

I requested a key fob that I already owned to be programmed. I was quoted the price for programming…read morea key fob and made it clear when I made the appointment that I just wanted the key fob I already had programmed. I handed them the key and the fob when I got there. When it came time to pay the price was more than doubled. They programmed my key fob and a second key fob they ordered. Once they programmed the second key fob it was not returnable. Now I have two fobs when I only wanted the one I already had. The work is good but be careful that they don't try to up-charge you with things you don't want.

I bought tires from Kia in NY with a 1 year warranty. I got a blowout near this dealer 11 months…read morelater. I told him I had a warranty and he said we don't honor it here. I was at his mercy so I bought a replacement tire from him and it was installed quickly. Back in NY I found the warranty papers. The paper said it was warranteed by Sonsio not Kia. This business argued that because I didn't say that it was warranteed by Sonsio at the time of service (I told them Kia) they are not obligated to replace the tire. Sonsio says they must approve all repairs before service is begun. To me its a scam and not professional. A person away from home with a blowout shouldn't have to find papers saying there was a warranty when in this computer age all this should be in a computer.

We had to purchase a new vehicle (VW dieselgate) We decided on a Mazda CX9 signature. We really…read moretried to work with the local Mazda dealers, but quickly realized that they would not work with what we wanted. We ended up using TrueCar who put us in contact with New Bern Mazda. Kasey was assigned to work with us (90% email communication.) She and her manager, John were amazing with the deal that they put together. This by far and away was the best auto buying experience I have ever had. Well worth the 90 minute drive to purchase from them. They have earned and will continue to have our business! Thank you, Kasey, John, and New Bern Mazda!!!!!

Top notch service from Mazda!! From the moment I called to make an appointment to pulling into the…read morelot to paying for my service I was taken care of with some of the best customer service I've had in a long time. Thank you for treating me so good and taking care of service needs for my Mazda. You made a lifelong customer!!

Love the service department...always did what promised never a problem told my car wouldn't be…read moredone on time

We just bought our third Subaru from Alan at Riverside. He is always honest & trustworthy & makes…read morethe purchase experience easy. I couldn't recommend him with any more enthusiasm! The Service Department has taken care of our SUV's & RV for over four years. They always do an excellent job with honesty, dedication & attention to detail. We'll be Riverside customers for a long time!

Over the weekend, I purchased a new Jeep Grand Cherokee! I had such a wonderful experience at…read moreRiverside Chrysler Dodge Jeep RAM and Fiat in New Bern, NC. De'Angelo was professional, helpful, and incredibly knowledgeable. He made the process completely stress free, really listened to what I wanted, and worked some serious magic to make it happen! I left super satisfied and will definitely continue doing business here and encouraging everyone else to do business here as well! If you're looking for a new ride, don't walk, RUN to see De'Angelo at Riverside Chrysler Dodge Jeep RAM and Fiat! You won't regret it!

I honestly can't say enough good things about Hunter. Buying a truck has always felt like a chore…read moreto me--pushy salespeople, confusing numbers, and just an overall exhausting process. But HUNTER COMPLETELY CHANGED THAT !!!. From the moment I walked in, he treated me like a friend, not a sales target. He listened to what I actually needed (and could afford), never once tried to upsell me, and was super transparent the whole way through. I felt taken care of and heard, not taken advantage of. He even followed up after the sale just to make sure everything was good and that I was happy and satisfied with the truck--which I totally am. I've been driving it around loving every moment and still smile every time I get in. If you're even thinking about buying a car, truck or whatever it is if you know what's best for you please go see Hunter. He's no joke He's the real deal !!! I've purchased 2 vehicles from him a brand new jeep and a beautiful ram 1500 !!! He is honestly the best salesman I've ever met !!! Keep it up brother !!

We visited Hyundai of New Bern and left with an amazing Palisade! Even more amazing was the…read morecustomer service we got from Creed, who helped Brian, a new employee, navigate the Sale!.. Both were professional, friendly and helpful in retrieving all the info needed for our trade-in to make it easier for us!!!... what great careers they have ahead of them. Thanks and we are happy to be part of the family!

Let me start by saying what a fantastic experience buying a new car was. The sales team make you…read morefeel like a true priority and go out of the way to give you the best service possible. Everyone greets you with a smile. The most painless car purchase I've ever made! I will always recommend Hyundai/Genesis of New Bern! Thank you so much!

They handled everything quickly. Were easy to work with and sold me a good car. A 2012 Honda Civic…read moreSi. I have to give three stars because they snuck an extra $1,000 on the price. The car was listed at $8,995 and they sold it to me for $9,995. Also there is a problem with the alarm where it goes off randomly. It's not a big deal but they knew about it beforehand and didn't say anything about it.

From the owner: If you are looking to purchase a quality, reliable, & affordable Certified PreOwned or Used Car, NC…read moreAutomotive® is the place to go! We are a CarFax® Advantage Dealer, a TrueCar® Certified Dealer, a Kelly Blue Book® Cash-Offer/Trade-In Participant, and a Allstate® Certified PreOwned dealership. We specialize in making the car-buying experience enjoyable, efficient, transparent, and fun. We also specialize in offering Military/Veteran Discounts and State Employees Discounts.

What an awesome experience from a really crappy day. I broke down in my 2021 Nissan Titan on the…read moreway to one of my properties. I thought the transmission completely blew up. I was stranded in the middle of nowhere. I called these folks and they gave me the number for Nissan service. They dispatched a tow truck and picked me up within 30 minutes. It was late Saturday so I had to call Monday when they reopened. They were all over it. They diagnosed the issue and fixed it that same morning and my truck was ready to pick up same day. It was completely covered under the warranty, everything including towing. I have owned 7 Titans and this was the first issue in almost a million miles between them all! The people at this dealership were kind, fast, and awesome. I am a very happy Nissan owner and I will absolutely buy from this dealership in the future. Best service I've ever seen in the auto world. THANK YOU EASTERN CAROLINA NISSAN!

Was looking to sell my dad's car who recently passed. Eastern Carolina Nissan offered me $2 over…read morethe amount he still owed on his loan. Alex Crespo, the salesman & his manager were highly unprofessional. Delayed giving my key back after looking at the car. I finally had to go into manager's office and demand the key. After, I went to CarMax in Jacksonville. They gave me $6,400 more than what Eastern Carolina offered. Avoid this dealership!