Great communication and an amazing product and they were willing to help replace parts I wanted to change. read more

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Great experience with this group. They have repaired several of my cars and do incredibly good work for the money. Kathleen and John help me in my last visit in our pleasure to work with. Thanks again for your effort! read more

Caliber Collision - Body Shops Near Me - New Bern, North Carolina

After an accident that damaged the entire driver's side of my car, I was nervous about where to get it repaired. I had been told in the past that the shimmer of my paint was incredibly hard to match. I was referred to American Coastal Collision by Riverside Subaru and they were an approved shop by my insurance. On my first visit to assess the damage, I was greeted with respect and didn't feel judged at all. They even accommodated my request for a second quote for unrelated prior damage. The quote for all repairs and an alignment came in at several thousand dollars less than I had anticipated! While the time frame was a little vague, I was more than happy to wait and the quality of their work was well worth it! Looking at my car you would never know it have ever been damaged. The paint is a flawless match. I couldn't be happier with the work I had done here. read more

Caliber Collision - Body Shops Near Me - New Bern, North Carolina

Such a wonderful and helpful staff. I've been trying to find a shop that can help put my car back on the road quickly. I called Caliber Collision and spoke with Robert he explained the whole process with insurance and the repairs. I sent over my estimate and he reviewed it with me going over everything and answered all of my questions. I was able to have my vehicle towed into the shop and they had me back on the road before some other shops said they could even start looking at my car. I want to thank the whole team so much for helping to get my car back on the road as fast as they did. Your employees are amazing and made the whole process painless. read more

Caliber Collision - They made my car look just like it was the day I bought it. - Body Shops Near Me - New Bern, North Carolina

This is the only place I take my car now for body repairs. By far, they are the best in the business!! Prices won't break you, timing is great, and the work surpasses amazing!! The staff is overly helpful and friendly. I've owned a lot of cars, and had tons of body work from other places in the past.....Never again!!! American Coastal is my first choice and only choice now! Their work will wow you! read more

Excellent service in all respects-online pictures daily to keep you informed on the repairs in process.

This body shop is so much more. Customer service as you enter and immediate paperwork starts the process. This visit, after 2 earlier jobs, was handled even quicker. We needed our car finished sooner than the expected time frame and THEY DELIVERED. Thanks Klaus and kudos to the receptionist for her prompt and friendly service. Unfortunately, we will be back!! Haha. read more

This shop deserves way more 5 star reviews. The initial quote I was given was written up in about 5 minutes and they were able to take my car in only a few days. My car was done getting its bumper replaced in two days. The workers at American Coastal cleaned and washed my car too. The hood of my car had faded paint, but the mechanic wanted to polish it up simply because he liked my car. Now my car looks better than before the accident. I would absolutely recommend this shop to anyone. Great service and great people. American Coastal made the entire process of getting my car fixed a breeze. read more

BEWARE!!! AVOID THIS BUSINESS!!! MUST READ!!! I hadn't planned on posting this but after today's interaction with Ashley (see "update" below), I felt I had to help others avoid this place. INITIAL INTERACTION: I contacted American Coastal Collision (ACC) and spoke with Klaus Langemann (Owner). He stated prior to repairs that they do not report to Carfax. THAT WAS A LIE!!! I LOST MONEY ON MY VEHICLE TRADE DUE TO DAMAGE REPORT!!! To top it off, they didn't even fix the vehicle properly. I had to return a second time for them to correct their unprofessional work! I was involved in a fender bender in a parking lot (other driver at fault). The damage was extremely minor, so filing an accident report or insurance was not necessary. Six months later, while trading my vehicle, I was baffled to find a damage report on Carfax!!! I contacted Klaus and explained the entire situation in depth: I contacted no other body shop, all transactions were handled in cash, the other driver did not file an insurance claim (nor did I), the dates of their estimate and Carfax damage report were the exact same day and I never gave my VIN to anyone but ACC. His response was, "well, it wasn't us." I reiterated that there was no possibility it was anyone else. Klaus then became very agitated, rude and began raising his voice. I was in disbelief? That's how a business OWNER handles legitimate customer concerns? He then contradicted himself, stating maybe their estimation software (CCC) released the information to Carfax. I requested that he call them to verify and he responded, "well even if they did report your info to Carfax, they're not going to tell me the truth." So, you entered my information into a system you don't trust or even know what they do with that information....? Unbelievable!!! RESOLUTION: I had some scratches on my new 2019 Chevy Silverado from fender flares that came installed on my new truck. I was hoping he would agree to attempt to buff out the minor scratches as a courtesy and call it even. He finally agreed to look at it after multiple requests, by stating in a rude tone, "I'll look at your truck!! Are you happy now!? Just bring in your truck!!" and then hung up the phone on me. When I arrived, in person, his abrasive demeanor changed but he still REFUSED TO DO ANYTHING TO RESOLVE THIS ISSUE. Not surprising! He also stated that in 35yrs of business, he has never heard of this before. ANOTHER LIE!!! While explaining my situation to an acquaintance, they explained a similar experienced with ACC regarding incorrect data being added to their Carfax after having body work done at ACC. It ended up costing her a $3,000 loss on her vehicle trade. The Carfax reported the damage was far more severe than it actually was: air bags deployed, structural damage, etc. NONE OF THAT WAS PRESENT IN THE ACCIDENT AND HER ESTIMATE PROVED IT!! ACC refused to help!! I have also spoken with multiple vehicle salesman who state they have seen similar issues come from ACC relating to trading in vehicles. UPDATE: Called today (months later) regarding another matter, hoping to give them a second chance by fixing a small scratch on my new vehicle. Explained my previous experience to ASHLEY and was met with the same attitude, "We don't report to Carfax." She then said, "let me stop you right there because we don't have any estimate availability until the end of February, so we can't help you!" WHICH WAS A LIE!!! That's three months later. I had a coworker contact them to verify with Ashley that they had availability for the following Tuesday for an estimate.... 3 days later.... GREAT CUSTOMER SERVICE ASHLEY!!! CONCLUSION: NEVER TRUST AMERICAN COASTAL COLLISION, ASHLEY OR KLAUS LANGEMANN'S BUSINESS ETHICS!! read more

I bought a new car and after only three days I wrecked the passenger side front end and I was so scared that it wouldn't be able to be repaired. I took it to American coastal and in five days they had it looking brand new again! They did a phenomenal job. Great staff, the lady at the front desk made the process easy and she was very friendly. Highly recommend! read more

I had gotten a couple quotes for my car and they were the most reasonable so I decided to go with them. Every staff member I talked to was always so professional and friendly both in person and over the phone. My car looks amazing and I couldn't be happier with the work that they did. They also went above and beyond by washing my car and vacuuming the inside. I was very pleased with the service I received. If I should ever need anymore work done on my car I will definitely be bringing it back to them!! read more

Excellent work, superior administrative staff and overall the best I've encountered.

had our car repaired for a rear panel dent and scrape. the work was fantastic. looks like new.

This shop and their staff are great had a very stress full situation a wrecked car they really helped me through it my car looks and drives like new I didn't have to worry about anything they did my estimate contacted the insurance company helped me get my rental car and called me when it was ready I am truly grateful for all their help would recommend them to any body read more

Well I took my truck here after driving down hwy 70 and construction debris flew off a truck and hit me. I called Geico and they said their insurance adjuster is there during the week so I assumed this was a legitimate business. Took my truck in for an estimate and decided to have American Coastal Collision do the work. They were to replace the headlight assembly with a new one and paint the front end of my truck. When I showed up to get the truck I noticed multiple things wrong with the truck. The headlight was not replaced with a new one because the one they had put on the truck had bug splatter all over it, when I began looking at the paint there were fish eyes (imperfections) everywhere, a razor blade line down the passenger door where they taped off the fender, and screws missing from the splash guard under the fender which they were so nice enough to leave the screws sitting in my cup holder when I picked my truck up. After showing the girl working at the counter they said they would fix it and to bring it back the following week. I decided to give them a second chance. That was not a good decision. Brought it back, they attempted to buff out some of the imperfections, and installed the screws. Again when I picked it up this time it was not perfect. Spoke with the manager and he says it's never going to be perfect!!!! I said it looks worse than when I brought it here. Well I left and called Geico to report this body shop. Do not do business here. read more