What an awesome experience from a really crappy day. I broke down in my 2021 Nissan Titan on the…read moreway to one of my properties. I thought the transmission completely blew up. I was stranded in the middle of nowhere. I called these folks and they gave me the number for Nissan service. They dispatched a tow truck and picked me up within 30 minutes. It was late Saturday so I had to call Monday when they reopened. They were all over it. They diagnosed the issue and fixed it that same morning and my truck was ready to pick up same day. It was completely covered under the warranty, everything including towing. I have owned 7 Titans and this was the first issue in almost a million miles between them all! The people at this dealership were kind, fast, and awesome. I am a very happy Nissan owner and I will absolutely buy from this dealership in the future. Best service I've ever seen in the auto world. THANK YOU EASTERN CAROLINA NISSAN!

Was looking to sell my dad's car who recently passed. Eastern Carolina Nissan offered me $2 over…read morethe amount he still owed on his loan. Alex Crespo, the salesman & his manager were highly unprofessional. Delayed giving my key back after looking at the car. I finally had to go into manager's office and demand the key. After, I went to CarMax in Jacksonville. They gave me $6,400 more than what Eastern Carolina offered. Avoid this dealership!

I requested a key fob that I already owned to be programmed. I was quoted the price for programming…read morea key fob and made it clear when I made the appointment that I just wanted the key fob I already had programmed. I handed them the key and the fob when I got there. When it came time to pay the price was more than doubled. They programmed my key fob and a second key fob they ordered. Once they programmed the second key fob it was not returnable. Now I have two fobs when I only wanted the one I already had. The work is good but be careful that they don't try to up-charge you with things you don't want.

I bought tires from Kia in NY with a 1 year warranty. I got a blowout near this dealer 11 months…read morelater. I told him I had a warranty and he said we don't honor it here. I was at his mercy so I bought a replacement tire from him and it was installed quickly. Back in NY I found the warranty papers. The paper said it was warranteed by Sonsio not Kia. This business argued that because I didn't say that it was warranteed by Sonsio at the time of service (I told them Kia) they are not obligated to replace the tire. Sonsio says they must approve all repairs before service is begun. To me its a scam and not professional. A person away from home with a blowout shouldn't have to find papers saying there was a warranty when in this computer age all this should be in a computer.

I just went to look at the new souls! I was greeted by salesman Geovanny ,he was so polite and very…read morehelpful. It was rainy and muddy. I know what a crazy time to look! Lol. He didn't mind at all. He helped me find one I really loved. Didn't pressure me at all. Told me let's run some numbers. He and manager Aaron worked very hard for me to get the best possible deal they could get me. It was a great deal! They both even stayed over to get me that deal. Both were friendly and polite. I love my new Kia Soul! Thank you Geovanny and Aaron! You guys rock! I highly recommend Kia of New Bern! If your looking to buy stop in and ask for Geovanny he will work hard for you to get a great deal!

Very frustrating to work with. My wife was stranded when our 2024 Telluride that we purchased new…read morehad an electrical issue that kept her from being able to get into and then to start the car - entire car was just 'dead'. She called Kia and after speaking to the receptionist was forwarded to a voice mail in the service department. She left two messages but no one ever returned her call. After some the car just came back on but it was not the first time this had happened. Fast forward a week - I made an appointment with the service department, describing these symptoms and the more disturbing recent symptom that the car had on two or three occasions just 'reboot' momentarily and during that moment, lock the steering wheel while driving. I explained that we needed a loaner car and was assured that we would have one and they would confirm the day before. Since we never heard from Kia of New Bern yesterday, my wife called on her way to her scheduled 9am appointment during her 40 minute drive to confirm the loaner car and was told they had no loaner car and were not aware that we needed one. This is just awful service. This is an issue that should be a priority. This is our first Kia and we are certainly reconsidering our purchase.

We visited Hyundai of New Bern and left with an amazing Palisade! Even more amazing was the…read morecustomer service we got from Creed, who helped Brian, a new employee, navigate the Sale!.. Both were professional, friendly and helpful in retrieving all the info needed for our trade-in to make it easier for us!!!... what great careers they have ahead of them. Thanks and we are happy to be part of the family!

Let me start by saying what a fantastic experience buying a new car was. The sales team make you…read morefeel like a true priority and go out of the way to give you the best service possible. Everyone greets you with a smile. The most painless car purchase I've ever made! I will always recommend Hyundai/Genesis of New Bern! Thank you so much!

We had to purchase a new vehicle (VW dieselgate) We decided on a Mazda CX9 signature. We really…read moretried to work with the local Mazda dealers, but quickly realized that they would not work with what we wanted. We ended up using TrueCar who put us in contact with New Bern Mazda. Kasey was assigned to work with us (90% email communication.) She and her manager, John were amazing with the deal that they put together. This by far and away was the best auto buying experience I have ever had. Well worth the 90 minute drive to purchase from them. They have earned and will continue to have our business! Thank you, Kasey, John, and New Bern Mazda!!!!!

Top notch service from Mazda!! From the moment I called to make an appointment to pulling into the…read morelot to paying for my service I was taken care of with some of the best customer service I've had in a long time. Thank you for treating me so good and taking care of service needs for my Mazda. You made a lifelong customer!!

I came across this dealership after searching for a specific vehicle that was not available near…read moreme. I reached out to the salesman, Drew, and had pleasant conversations with him prior to driving to the dealership. He was very professional, respectable, and helpful from the start to finish of our interactions. He had the vehicle that I wanted ready to go when I arrived and I got a great deal on it. I didn't feel unnecessary pressure while working with the employees. The process was efficient and did not take too long including talking to the manager, Chris, and finalizing all of the paperwork. I got all of the paperwork and registration tags mailed to me in a timely manner.

This dealership stands shoulders above any in the area. Brett Plymale, our sales associate, Kyle,…read moremanager, and the entire staff are thorough, personable and go above and beyond when it comes to customer service. We just purchased a KIA OPTIMA HYBRID, which makes this the second car in 4 months, and each made it a pleasure to deal with them. If you have not experienced a fair and good deal, you need to stop in.

Over the weekend, I purchased a new Jeep Grand Cherokee! I had such a wonderful experience at…read moreRiverside Chrysler Dodge Jeep RAM and Fiat in New Bern, NC. De'Angelo was professional, helpful, and incredibly knowledgeable. He made the process completely stress free, really listened to what I wanted, and worked some serious magic to make it happen! I left super satisfied and will definitely continue doing business here and encouraging everyone else to do business here as well! If you're looking for a new ride, don't walk, RUN to see De'Angelo at Riverside Chrysler Dodge Jeep RAM and Fiat! You won't regret it!

I honestly can't say enough good things about Hunter. Buying a truck has always felt like a chore…read moreto me--pushy salespeople, confusing numbers, and just an overall exhausting process. But HUNTER COMPLETELY CHANGED THAT !!!. From the moment I walked in, he treated me like a friend, not a sales target. He listened to what I actually needed (and could afford), never once tried to upsell me, and was super transparent the whole way through. I felt taken care of and heard, not taken advantage of. He even followed up after the sale just to make sure everything was good and that I was happy and satisfied with the truck--which I totally am. I've been driving it around loving every moment and still smile every time I get in. If you're even thinking about buying a car, truck or whatever it is if you know what's best for you please go see Hunter. He's no joke He's the real deal !!! I've purchased 2 vehicles from him a brand new jeep and a beautiful ram 1500 !!! He is honestly the best salesman I've ever met !!! Keep it up brother !!

We have a Subaru Outback 2019 that the touchscreen had stopped working and the car was no longer…read moreunder warranty. Rob in service researched this and found out that there was a recall on this and it could be replaced for free. Rob and Josh were great to work with and I really appreciated them going above and beyond for us.

Just bought a car from this dealership. Hands down wonderful people. Cooper Pilgreen was the…read moresalesman who was very knowledgeable of all the cars that were looked at while there. He was polite and very patient to explain all the settings etc not once but 3 times to make sure I understood. The manager , Jeff came out to introduce himself and they both made the whole experience top notch. Then Ryan the financial guru came and was introduced , who was also just as nice as he could be . What a wonderful experience all the way around. I am so happy with my new Subaru and have always been a Ford person. Subaru has my heart now. Thank you, Kathryn Clark