I just went to look at the new souls! I was greeted by salesman Geovanny ,he was so polite and very…read morehelpful. It was rainy and muddy. I know what a crazy time to look! Lol. He didn't mind at all. He helped me find one I really loved. Didn't pressure me at all. Told me let's run some numbers. He and manager Aaron worked very hard for me to get the best possible deal they could get me. It was a great deal! They both even stayed over to get me that deal. Both were friendly and polite. I love my new Kia Soul! Thank you Geovanny and Aaron! You guys rock! I highly recommend Kia of New Bern! If your looking to buy stop in and ask for Geovanny he will work hard for you to get a great deal!

Very frustrating to work with. My wife was stranded when our 2024 Telluride that we purchased new…read morehad an electrical issue that kept her from being able to get into and then to start the car - entire car was just 'dead'. She called Kia and after speaking to the receptionist was forwarded to a voice mail in the service department. She left two messages but no one ever returned her call. After some the car just came back on but it was not the first time this had happened. Fast forward a week - I made an appointment with the service department, describing these symptoms and the more disturbing recent symptom that the car had on two or three occasions just 'reboot' momentarily and during that moment, lock the steering wheel while driving. I explained that we needed a loaner car and was assured that we would have one and they would confirm the day before. Since we never heard from Kia of New Bern yesterday, my wife called on her way to her scheduled 9am appointment during her 40 minute drive to confirm the loaner car and was told they had no loaner car and were not aware that we needed one. This is just awful service. This is an issue that should be a priority. This is our first Kia and we are certainly reconsidering our purchase.

It's very sad to see this dealership go from what I Would say was a VIP, five star experience two…read moreyears ago to a zero star experience recently. Complete changeover of sales and management has made this place one to stay away from. Our experience was one where the deal we worked out was not the deal they tried to sell us when we got there. It was a bait and switch... I hope they can turn this around.

I really had a great experience buying a pre-owned car from them here. From Gina in the internet…read moredepartment to Hansel my sales rep and my finance guy Tim, it was one of the smoothest transactions ive had in regards to a car especially coming from 3 hours away and having to hope they were up front about everything.

Huge shoutout to Kyle Denison at Trent Buick GMC. He helped me and my 80-year-old mother with a…read morerepair on her Buick Regal, and his professionalism, patience, and genuine kindness made all the difference. Kyle kept us informed every step of the way, explained everything clearly, and treated my mom with real care and respect. That level of service is rare--and it meant a lot to both of us. We never felt rushed or like just another number. Because of Kyle, we'll definitely be returning customers. My mom loved the Cadillac loaner so much, she's already thinking about buying one! Service like this creates loyal customers for life. Thanks again, Kyle! --G Taylor and Wil

I requested a key fob that I already owned to be programmed. I was quoted the price for programming…read morea key fob and made it clear when I made the appointment that I just wanted the key fob I already had programmed. I handed them the key and the fob when I got there. When it came time to pay the price was more than doubled. They programmed my key fob and a second key fob they ordered. Once they programmed the second key fob it was not returnable. Now I have two fobs when I only wanted the one I already had. The work is good but be careful that they don't try to up-charge you with things you don't want.

I bought tires from Kia in NY with a 1 year warranty. I got a blowout near this dealer 11 months…read morelater. I told him I had a warranty and he said we don't honor it here. I was at his mercy so I bought a replacement tire from him and it was installed quickly. Back in NY I found the warranty papers. The paper said it was warranteed by Sonsio not Kia. This business argued that because I didn't say that it was warranteed by Sonsio at the time of service (I told them Kia) they are not obligated to replace the tire. Sonsio says they must approve all repairs before service is begun. To me its a scam and not professional. A person away from home with a blowout shouldn't have to find papers saying there was a warranty when in this computer age all this should be in a computer.

We had to purchase a new vehicle (VW dieselgate) We decided on a Mazda CX9 signature. We really…read moretried to work with the local Mazda dealers, but quickly realized that they would not work with what we wanted. We ended up using TrueCar who put us in contact with New Bern Mazda. Kasey was assigned to work with us (90% email communication.) She and her manager, John were amazing with the deal that they put together. This by far and away was the best auto buying experience I have ever had. Well worth the 90 minute drive to purchase from them. They have earned and will continue to have our business! Thank you, Kasey, John, and New Bern Mazda!!!!!

Top notch service from Mazda!! From the moment I called to make an appointment to pulling into the…read morelot to paying for my service I was taken care of with some of the best customer service I've had in a long time. Thank you for treating me so good and taking care of service needs for my Mazda. You made a lifelong customer!!

Over the weekend, I purchased a new Jeep Grand Cherokee! I had such a wonderful experience at…read moreRiverside Chrysler Dodge Jeep RAM and Fiat in New Bern, NC. De'Angelo was professional, helpful, and incredibly knowledgeable. He made the process completely stress free, really listened to what I wanted, and worked some serious magic to make it happen! I left super satisfied and will definitely continue doing business here and encouraging everyone else to do business here as well! If you're looking for a new ride, don't walk, RUN to see De'Angelo at Riverside Chrysler Dodge Jeep RAM and Fiat! You won't regret it!

I honestly can't say enough good things about Hunter. Buying a truck has always felt like a chore…read moreto me--pushy salespeople, confusing numbers, and just an overall exhausting process. But HUNTER COMPLETELY CHANGED THAT !!!. From the moment I walked in, he treated me like a friend, not a sales target. He listened to what I actually needed (and could afford), never once tried to upsell me, and was super transparent the whole way through. I felt taken care of and heard, not taken advantage of. He even followed up after the sale just to make sure everything was good and that I was happy and satisfied with the truck--which I totally am. I've been driving it around loving every moment and still smile every time I get in. If you're even thinking about buying a car, truck or whatever it is if you know what's best for you please go see Hunter. He's no joke He's the real deal !!! I've purchased 2 vehicles from him a brand new jeep and a beautiful ram 1500 !!! He is honestly the best salesman I've ever met !!! Keep it up brother !!

We visited Hyundai of New Bern and left with an amazing Palisade! Even more amazing was the…read morecustomer service we got from Creed, who helped Brian, a new employee, navigate the Sale!.. Both were professional, friendly and helpful in retrieving all the info needed for our trade-in to make it easier for us!!!... what great careers they have ahead of them. Thanks and we are happy to be part of the family!

Let me start by saying what a fantastic experience buying a new car was. The sales team make you…read morefeel like a true priority and go out of the way to give you the best service possible. Everyone greets you with a smile. The most painless car purchase I've ever made! I will always recommend Hyundai/Genesis of New Bern! Thank you so much!

They handled everything quickly. Were easy to work with and sold me a good car. A 2012 Honda Civic…read moreSi. I have to give three stars because they snuck an extra $1,000 on the price. The car was listed at $8,995 and they sold it to me for $9,995. Also there is a problem with the alarm where it goes off randomly. It's not a big deal but they knew about it beforehand and didn't say anything about it.

From the owner: If you are looking to purchase a quality, reliable, & affordable Certified PreOwned or Used Car, NC…read moreAutomotive® is the place to go! We are a CarFax® Advantage Dealer, a TrueCar® Certified Dealer, a Kelly Blue Book® Cash-Offer/Trade-In Participant, and a Allstate® Certified PreOwned dealership. We specialize in making the car-buying experience enjoyable, efficient, transparent, and fun. We also specialize in offering Military/Veteran Discounts and State Employees Discounts.

What an awesome experience from a really crappy day. I broke down in my 2021 Nissan Titan on the…read moreway to one of my properties. I thought the transmission completely blew up. I was stranded in the middle of nowhere. I called these folks and they gave me the number for Nissan service. They dispatched a tow truck and picked me up within 30 minutes. It was late Saturday so I had to call Monday when they reopened. They were all over it. They diagnosed the issue and fixed it that same morning and my truck was ready to pick up same day. It was completely covered under the warranty, everything including towing. I have owned 7 Titans and this was the first issue in almost a million miles between them all! The people at this dealership were kind, fast, and awesome. I am a very happy Nissan owner and I will absolutely buy from this dealership in the future. Best service I've ever seen in the auto world. THANK YOU EASTERN CAROLINA NISSAN!

Was looking to sell my dad's car who recently passed. Eastern Carolina Nissan offered me $2 over…read morethe amount he still owed on his loan. Alex Crespo, the salesman & his manager were highly unprofessional. Delayed giving my key back after looking at the car. I finally had to go into manager's office and demand the key. After, I went to CarMax in Jacksonville. They gave me $6,400 more than what Eastern Carolina offered. Avoid this dealership!

Just had a set of new tires installed at this New Bern Discount Tire, and was treated with the…read moreutmost respect and professionalism. I had a screw in my tire that I wanted to have plugged but knew that my current tires were near expiration so I opted for full replacement of all four. Chris showed me several options and pointed out which tires had the best rebates and the ones that would best suit my driving needs. I have used DT in the past and will definitely use them in the future. I highly recommend them not only for their prices - which are very competitive, but for their courteous and professional service.

I have never been treated better anywhere!!!!! Hsd a flat tire going through New Burn, did not…read morequiet get to the store. They came down the street and took my tire to fix it, had to replace the tire.. the price was GREAT!!!! Thank you HAIDYN, KYLE AND ROBERT..YOUR SERVICE WAS GREAT!!!!!!!!! John G