I had a terrific experience with getting my transmission fluid flush today. Patricia, service rep…read morewas on top of things and ensured that I had a high quality experience. I appreciate that.

Worst dealership experience I have ever had with the purchase of my sons car…read more They sold me a car that has spend its entirety in the shop getting repaired and the dealership has refused to help or simply just ignored my please for assistance with the vehicle repairs or simple to just take it back. I will never go back to an Auto nation nor will I ever recommend them to anyone.

I had my new-to-me car inspected at TC auto. I called and the gentleman was more than happy to…read moreexplain what their complimentary 42 point inspection was all about as well as their complete inspection that was $159. Wanting to make sure this new (used) car was safe I opted for both inspections. Within a couple hours I was sent a detailed list of things from their courtesy inspection that needed repair along with photos. And soon after received a phone call with the details and he was happy to help with any questions I had. My reasoning for a missing star was I asked for the details on the $159 inspection and was told everything looked great, but that could have been because the seller wiped it clean (?!). I'm just your typical women who knows nothing about cars and had no idea this was possible. I felt taken advantage of for not being told about this before I agreed to pay $159. On top of that, there was some kind of $12 fee I was not told about that brought my total to $172 after taxes. I really appreciate their kind customer service and their nice clean waiting room but I would still recommend anyone who has no clue about cars to ask around before spending money here.

Rook my car is three time. They charge you to take it out of their dealership whether or not they…read moredo anything to the car. Took my car in with issues of jumping RPM's, slow to speed up and sometimes wouldn't go faster than 10 mph. It would complelty stall to 0 RPM if I braked in traffic. It's been a couple of years since I had that car and I now know that those are very clear signs of a bad transmission. Something these people would definitely have known, but instead decided to hide behind not being able to read what was wrong with the car because the battery didn't have any history on it. BAD people, I hope no one else has to go through this.

I wanna think island tire for helping me out In a desperate time of need…read more We desperately needed to get the transmission fluid changed in a short period of time and they were able to squeeze us in a tight schedule Very thankful

Stopped in as my tire pressure light went off. They were closing soon, so no official appointment…read more The lady offered to fill the tires up with air and instructed to pull around to the first bay. She checked the correct pressure then made quick work to update all of them. There was no charge and that was appreciated! Service was great and I'm thankful they were open and offered to assist.

Bay Auto provided me with nothing but honest, friendly, thorough, and amazing service…read more I had been getting hit over the head by another vehicle repair company, and so many people kept telling me "take it to Bay Auto," but I had been so busy I just went with what I knew. Recently, I had my vehicle at the other repair shop, they wanted to charge me for the following (their words verbatim via text message) "The hourly charge is 159. We would need to change out the brake fluid. The part is 97.95. It also calls for 4 hours to replace that hose. So the total after parts, labor and tax is $1,169.35." I knew right then in there I needed to get my vehicle to Bay Auto. I called Bay Auto, Tim answered right away and told me "bring it in, and we will take a look at it and take care of you." I had my vehicle towed to Bay Auto, and from there they took care of everything over the phone for me. My car stayed parked in their garage safe over the weekend. Come Monday afternoon Tim calls and tells me the exact same issue with my car but the price is $356.89!!!!!! My HEART DROPPED and I cried tears of joy. The relief I had was so indescribable. I had been stressing on how in the world I was going to come up with the funds. I didn't need to stress anymore because BAY AUTO was taking care of my vehicle at a way more reasonable price. I told Tim my car was about to hit 100,000 and my vehicle app kept telling me to refer to the handbook. Tim told me he would check it out, take a look at what needs to be done then get back with me. Next day Tim called me and let me know everything looked good but the handbook does recommend a transmission flush but it was completely up to me if I wanted Bay Auto to do it now or come back at another time. I told Tim to go head and knock it out, and they did. I HIGHLY RECOMMEND TAKING YOUR VEHICLE HERE!!!!! The customer service is great, the environment is great, staff are friendly, realistic, and humble. The team at Bay Auto do their best to work with all their customers. Thank you Bay Auto!!!

Great Customer service very professional took in my Chevy equinox and had it repaired within a few…read morehours. Also, they saved me over $140 compared to another auto shop that gave me a estimate. I highly recommend

I have been doing business with Neessen Chevrolet for over 20 years and have never had a bad…read moreexperience. Brand new facilities and well kept with some real friendly lovable people. I've had the privilege of meeting Mr Neessen himself and the man has a compassionate heart. Their customer service is by far second to none...the best customer service in the area. With this type of atmosphere I'll always deal with Neessen Chevrolet...

Your customer service when purchasing is absolutely top notch. Patient and really takes time to…read morehelp you find a vehicle that fits, but you go in with a budget and only after you've test driven, sat in, and looked at many cars , and finally found the car. You sit down you realize you are getting gouged. "unavoidable fees" in the initial buying process that put business overhead on the backs of consumers paying thousands in added fees for a sticker and a paint coating.My vehicle had been in shop since middle December, and it was mentioned it would be about two weeks before it could be looked at this was understandable given the holiday. My vehicle was left until mid January until a warranty representative could come assess as the service writer went on vacation, and nobody was delegated to monitor her messages. Only after my husband and I called multiple times and eventually went in person to get clarification. The labor hours in question were not represented in a clear/ concise manner and only in hand written add in notes. When I requested clarification total work hours were not explained in a way that made the labor bill feel comprehensive. After confirmation my car then sat for a few more weeks while other vehicles took priority. In total 3 months. You need more labor force and more repair housing if you are going to utilize customer service to add money the backs of your patrons. Small businesses are being ousted more and more by easier internet processes and less cost to the consumer. If small businesses are going to compete there has to be an edge that puts you above the cost efficiency, and that is in efficient customer care and no nonsense approach to business. I'd rather have an OTD price and not a back and forth on non-negotiable dealer fees and months long repair service. I will not purchase another vehicle from you, but I'm absolutely hoping for the best for you because if auto service and vehicle purchase becomes automated also... we are in trouble.

Finding a shop that is HONEST AND TRUST WORTHY was such a RELIF!! After another place tried to…read moreupsell me thousands in unnecessary repairs, this shop quickly found the real problems -- a small EVAP repair and a simple door wiring issue. From the very first phone call, the gentleman I spoke with was kind, patient, and attentive. He explained everything clearly, fixed only what needed to be fixed, and charged a fair price. No scare tactics, no upselling, no games -- just genuine, knowledgeable service. HIGHLY RECOMMEND this shop to anyone looking for an honest mechanic who truly cares about their customers!!

Fixed chewed up wiring by rodents. Was getting dash warnings. Would use them again especially for…read morecomplex electrical issues.