These guys are beyond professional. Great service and reliable work. They kept me up to date on…read moreevery portion of work I had done on my 2017 F150. In my honest opinion as a consumer, this is a business that has my respect and good faith in their work and word. Check them out the next time your vehicle needs some TLC

I brought my vehicle to GearHead because of the positive reviews, but unfortunately, my experience…read morehas left me extremely disappointed and seriously questioning whether I can trust this shop with my vehicle again. When I initially brought my vehicle in, I paid for a full diagnostic and repair of a radiator hose leak. I also reported a very slow oil leak and a rattling noise. To this day, I still do not have an explanation for the rattling noise, despite paying for a full diagnostic. One of the most upsetting parts of this entire experience is that I was specifically told my vehicle was unsafe to drive. Because of that, I followed their recommendation and rented a vehicle while mine was in their possession. I spent over $1,000 on a rental car because I believed my own vehicle could not safely be driven. Imagine my surprise when I picked up my vehicle and discovered that nearly 60 miles had been added to it while it was at the shop. If my vehicle was unsafe for me to drive, why was it safe enough for the shop to put nearly 60 miles on it? I was told the mileage was accumulated because they needed to test a bad part, and I was offered a discount. However, I still do not understand why nearly 60 miles of test driving would be necessary, particularly when I was later told that the suspected bad part still needed to be ordered and replaced. The part is currently in the mail, and I am supposed to bring my vehicle back to have it installed. That alone made me uncomfortable, but unfortunately, the problems did not end there. About a week later, I went to have my tires serviced elsewhere and discovered that my wheel/rim lock key kit was missing. I immediately contacted GearHead and was told that because they did not need to remove my tires, they could not have been responsible. I am extremely particular about keeping track of my wheel lock key kit because I know how easily these items can be misplaced at repair shops. I specifically did not check for it when I picked up my vehicle because none of the work I authorized should have required removing the wheels. After that conversation, I went through my trunk more carefully and discovered that my splash guard is also missing. The splash guard was brand new and had not yet been installed because I was waiting for the leak to be repaired. I am currently waiting for a return call regarding that as well. At this point, I am livid. My wheel lock key kit will cost me over $100 to replace. My brand-new splash guard is missing. I spent over $1,000 renting a vehicle because I was told mine was unsafe to drive, only to discover that nearly 60 miles were put on my supposedly unsafe vehicle while it was in the shop. On top of all of that, I still do not have an answer regarding the rattling noise that was part of the reason I paid for a full diagnostic in the first place. Communication has also been inconsistent. Employees seem to rotate frequently, and people I previously dealt with are suddenly no longer there. That makes continuity and accountability extremely difficult and raises even more concerns for me as a customer. What concerns me most is that I am supposed to return my vehicle once the ordered part arrives. After everything that has happened, I genuinely do not feel comfortable bringing my vehicle back. I chose GearHead because its reviews gave me confidence that my vehicle would be handled professionally. Instead, I am now out the money I paid for repairs and diagnostics, over $1,000 for a rental, and potentially the cost of replacing my wheel lock key kit and brand-new splash guard. I am giving GearHead the opportunity to address the missing property, the nearly 60 miles placed on my vehicle after I was told it was unsafe to drive, the unresolved rattling noise, and the overall lack of communication. I sincerely hope management takes this seriously and makes this situation right. As it currently stands, this entire experience has been completely unacceptable.

Super nice and honest folks. Reasonable pricing as well. I will be returning for sure!read more

This has become my go-to spot for state inspections. Both times I've called, they were able to get…read moreme in immediately. They had my car in the garage within minutes of my arrival and back out with my new sticker in less than 30. I honestly wouldn't share any of this info online for fear of them getting too many additional customers - LOL - however, the employees here have been super friendly and highly efficient and deserve recognition. I have no doubt, based on their very apparent high level of care, that should I have any mechanical issues in the future, they will be my first phone call. Update: I unknowingly left my yeti in the waiting area and they called me to let me know they had it stashed safely for me to come grab it. Much appreciated!!!

I waited two weeks before I submitted a review of EO AUTOMOTIVES in order to thoroughly evaluate…read morethe complete brake service that was performed from this shop, and will say that EO AUTOMOTIVES exceeded my expectations in every way. First, I would like to say that I am totally impressed with the owner ERIC! He guided me through every step of the brake job process by explaining, maintaining up to the minute status and even providing me with future service on my vehicle. ERIC is a genuine and personable individual who goes above and beyond to ensure his customers are satisfied and that his work is right the first time. I discovered EO AUTOMOTIVES through YELP and was drawn to the numerous positive reviews of his business. And in retrospect, I'm fortunate that I called him and contracted his business to perform my brake job. I will now be taking all my automotive business to ERIC at EO AUTOMOTIVES from here on out. ERIC demonstrated his commitment to genuine customer service and superior workmanship when it comes to automotive service. Give him a call and experience the high quality service and genuine customer service of EO AUTOMOTIVES!

They got us in quickly and got my Volkswagen bug fixed in the same day. Very professional and…read morefriendly. Would definitely recommend to anybody.

I waivered between 4 and 5 stars, but ultimately they deserve some grace so 5 it is…read more I was on vacation and about to head home when my alternator died. Amazingly I found this highly rated mechanic who not only was within AAA's 5 mile tow limit, but who could help me out at 1pm on a Friday! While I waited for the tow truck they ordered the parts and got ready for my arrival. I was quoted 4-5 hours for the job and was so grateful for the comfortable couch and large TV w Netflix to spend the time relaxing after a very busy trip. They were totally fine with my dog hanging out with me as well which was nice to not have to stress about. The AC was nice and cool on a 90° day. The guys were all very friendly and helpful. I am so lucky to have found them!! Because I'm super picky about who works on my car, I took it in to my mechanic when I got home just to be sure all was well (I discovered that my horn didn't work on the way home, but other than that the car ran as if nothing ever happened). My mechanic said everything was good except there were 2 other harnesses that were not connected (I didn't find out what they were). All in all I feel so lucky to have ended up in A&M's shop, I felt very well taken care of and for a good price. THANK YOU GUYS!! I really dont know what I would have done without you! It's not often you can be grateful for such a crappie circumstance, but you made that happen for me. I can't say enough good things about my experience. This could have been a total nightmare.

This place is a complete and utter disaster. Avoid this place at all costs! I had my car lock…read more"fixed" here. The lock completely broke after just 2 weeks. The owner didn't respond to my calls or messages for a month. And he refused to provide any sort of refund. He was also really rude to me. He said he would fight any sort of dispute that I file and he got very defensive instead of just being a good guy. Avoid this place.

04/13/2017 I have had three experiences here since my first…read morevisit. Their customer service remains friendly, prices comparable, and service thorough. This business stays extremely busy. Parking lot is always full and people are always in and out. This visit is the second time they have said my vehicle would be ready at a certain time & is not. If there are major issues with your vehicle, be prepared to wait. While they do an excellent job, are kind, and patient, the wait times have become a bit much. Maybe I just have gotten the luck of the draw. I recommend setting the expectations upfront and advising customers on the maximum wait time needed to work on any vehicle or providing a status throughout the process. In this scenario, it was the parts place that was the hold up. I did not know this until I arrived. Other than a possible courtesy call, these guys really know what they're doing. I'd rather wait and make sure it's done right by the right people. My vehicle feels like it is brand new!!! The mechanic said I could probably get another 100k miles! Whooo! 12/2015 review. Has anyone ever walked into a friendly, professional, locally owned auto service station? Not me, until now. I came based on the raving reviews and location. I was greeted with a friendly voice and smile. The bathrooms smelled good and I felt a comfortable vibe during my wait. I needed an inspection & wish I came here first thing that day for oil change ($10 off Yelp Checkin). Other issues were identified. Two that were needed in order to pass inspection. One issue I was aware of so, I knew I should just get it fixed. Instead of an hour wait, it ended up being several. Rick (I'm guessing owner) was so nice & even offered to drive my daughter and I home. The prices are comparable. All car repair IMO is high anyway. They empathized with me since it is during the holidays w/ unexpected expenses. They all worked together, communicated respectfully with each other, everyones demeanor was calm, no one was yelling, I didn't hear one curse word during my wait, and Rick was clear & concise in his delivery to the techs on exactly what needed to be done w/ my vehicle. So, I guess if anything happens, I have my receipt and will bring it back. Great experience & business environment to deal with especially under already stressful conditions.

AVOID THIS CROOKED MECHANIC SHOP!!…read more I want to make it clear that ownership of Princess Automotive changed a little over a year ago. Because of that, I don't believe reviews from before the ownership change accurately reflect the current business or my experience with the current ownership. The business may have been a great establishment under the previous ownership, but my experience with the current ownership has been completely different. I brought my vehicle in for repairs and it was kept for over a month. I paid approximately $6,000 for the work. Despite the amount of money I spent and the time the vehicle was in their possession, I got the car back with the same issues I originally brought it in for. New parts had been installed, but the underlying problems were still there. Ultimately, I had no choice but to scrap the vehicle. In my opinion, the mechanic's work was incompetent, and I feel I paid a substantial amount of money without receiving the repairs I was promised. Unfortunately, my experience didn't end there. After I posted a negative review, the owner began calling me from a restricted number, screaming profanity at me and then hanging up. In my opinion, that behavior is extremely unprofessional and completely inappropriate for a business owner dealing with a dissatisfied customer. I'm sharing this review so that potential customers understand that my experience reflects the current ownership and should not necessarily be compared with reviews from before the ownership change. This is based on my personal experience and my opinion of how I was treated as a customer. I would strongly recommend anyone considering major repairs at this shop to get a second opinion, keep detailed documentation, and make sure they fully understand what they're paying for before authorizing expensive work.

Needed a water pump for my Porsche Boxster and was looking for a good independent shop. Another…read morelocal Euro specific shop (with Porsche listed on their site) didn't want to touch it. I called Eddie and he said he'd do it. They replaced the water pump and thermostat and I had the car back so fast I didn't even miss it. Car runs and zips like it should!

Love coming to this repair shop it's very reasonable in price and the owner is so friendly and…read moreshows he really cares not just about his business growing up also about his customers. They were able to fix what was going on with my malfunction indicator light since I couldn't determine the root cause on my own with a deep inspection

Norrius responded quickly and was able to squeeze in a mobile repair for us. He replaced the…read morestarter in our MS State college student's Toyota. Affordable, on time and great communication. Solid work. I highly recommend him and we will use him again should the need arise!

From the owner: Introducing Norrius Lee, your reliable on-the-go mobile…read moremechanic! Have you ever found yourself with a car breakdown during rush hour or in the middle of nowhere? Don't let that stress and inconvenience ruin your day! With Norrius at your service, you can now have peace of mind knowing that help is just a phone call away. Norrius Lee is here to bring quality automotive services right to your doorstep. With years of experience and expertise in automotive repairs, he can handle anything from routine maintenance to complex engine diagnostics. You no longer have to waste time and energy visiting a traditional repair shop or waiting for a tow truck. Not only does Norrius provide convenience, but he also offers exceptional service at competitive prices. He values transparency, so you can trust that you'll never face any hidden fees or unnecessary repairs. His goal is to get you back on the road safely and swiftly, so you can continue with your day worry-free. Don't let car troubles disrupt your schedule any longer. Contact Norrius Lee, the dependable mobile mechanic who brings the garage to you. Whether you're at home, work, or stuck on the side of the road, Norrius is always ready to lend a helping hand. Experience top-notch automotive care with a friendly smile today!

Westview has saved my butt two times this year! The first was by saving me tons of money and…read moreworking within my budget. The other was by saving me from my dealership giving me a misdiagnosis on a repair. The dealership quoted me a ridiculously high price, so I check with the guys at Westview. Immediately, the man at Westview knew what was wrong with my car and that the price I was quoted by the dealership was way too high. Turns out that the dealership wouldn't have even touched my cars issue! Westview is it for me! I'm never going anywhere else. Great prices, and amazing honesty. They even let me pick up my car after hours one time! Great guys!

Great Auto Service Center! Excellent Customer Service and always ready to help! Prices are…read morereasonable compared to other places. I have already recommended them to my neighbor, who was pleased with their service.

I should have read reviews before making an appointment here...that part is my fault. I have to…read moresay, I feel a little better knowing I'm not the only one that has had this ridiculous experience trying to get a simple oil change. Appointment was at 2pm. There was another customer in front of me when I got in line and he was helped by Theresa. Another employee, Bryant, was back and forth between the bay and front desk then finally calls me up. I get out that I had an appointment, he types something in and then goes back into the bay for 3-4 minutes. While he's out there, the phone started ringing, and when he came back, he goes straight to answer it then proceeds to help that person. Theresa had come back up by this point and was on to helping her third customer before my car's checked in. About 30 minutes ago, Theresa came back into the waiting area to let me know their lube tech broke down, they haven't forgotten about me and the techs in the bay are working to pick up any slack left by the absent lube tech. It is 3:50 right now and my car is still sitting in the spot I backed into when I got here. *Car finally taken back at 4* *Car back at 430* **I name dropped her enough but failed to mention, Theresa was very nice and had great customer service**

This place is a joke. Pep Boys 1230 n military hwy norfolk,…read moreVA 23502. I called and made an appointment yesterday for a state inspection, oil change, and oil filter change. When I went to drop the car off Theresa said I would need to leave my vehicle with them for three to four days because they had a backlog of about ten inspections to be done. Really? I asked her why they allowed me to make an appointment and she said that even though I called the store directly I had been sent to a call center that was not local.

This group knows customer service with a reasonable cost. It's hard to find an honest repair shop…read moreand A+ is one of them. I will definitely be back when I need more work done.

The wait time for my inspection was great. Both times I had it inspected it was about an hour…read more Everyone I spoke to was very nice and professional. Unfortunately, I could not justify the price of the repair needed to pass inspection so I had to take it elsewhere. My re-inspection was also very quick. I feel like the price for the inspection (20$) and the re-inspection (1$) was great.