Needed a small gas leak fixed before closing on a house we were selling and Dave showed up within…read more28 hours, worked with a stubborn gas line and fixed it quickly. Almost makes me wish we were staying WS just to use his services!

They are great! Had an A/C issue at the house and they showed up early, fixed it quickly, and even…read morechecked a few extra things. Great local business!!!

technician arrived on time and did a thorough inspection of our HVAC system. he determined the…read moreproblem and had to order the part, would take a week. 8 days later to check on the schedule. the part had arrived but it was the incorrect part. couldn't give any more details on when it would be in. a week later I called and was told the part came in but they were booked up for another week. we paid $1300.00 up front for the part and had to wait 2 weeks to get it installed.

I've had an appointment for a week to be seen and today at 4:40 PM they finally called to tell me…read morethey would need to reschedule for the first week of June. Lousy customer service and communication. I had originally given Jay's a 5 star review after they installed a new HVAC for me, but their inability to communicate effectively and follow through has me giving them the lowest ranking available. Too bad I cannot give them zero stars. I would never recommend them again.

I would highly recommend Pilot Air for any of your service needs! John went to extra lengths to…read moremake sure we were taken care of. He had me, the customer in mind when quoting us a unit. I really appreciate that he didn't want to talk budget until time to talk quotes and pricing. This allowed him to build proper quotes without blowing the budget on purpose. He fixed my unit and plugged the thermostat back in that a previous company had unplugged intentionally trying to make a sale. He informed me that we now had emergency heat and it would be expensive to run but we needed it, knowing my house was 53 degrees. I cannot thank you enough for sending such a competent and caring person to our home.

Very prompt, courteous, professional response to my heat pump going out before vacation. Had a new…read moreunit installed within days. Thanks again!!!

These guys are great. I rent a building for a business and…read morethe HVAC died. Even going through my landlord they were here same day AND had what was needed for the repair on their truck. Its nice and cool again. Great people too.

Absolutely unacceptable experience with Eastbend. Our warranty company initially sent them out to…read moreinspect out our ac unit, and they claimed there were multiple leaks and beyond repair. With guest coming to stay at our home we reached out to a friend who charge the unit and got back running with no issues. The warranty company requested better documentation and photos to support Eastbend diagnose. Eastbend came back out and suddenly, their entire story changed- they then claimed the unit was "fine" and did not need any repairs. So which is it? Beyond repairs or perfectly fine? this level of inconstancy is very unprofessional and raises serious concerns about the accuracy and honesty of their assessments. Based on my experience, we would strongly advise other to avoid using Eastbend. We have zero confidence in their evaluation and would not use them again under any circumstances.

We've been using a competitor for a couple of years - a competitor that required us to sit for a…read moretotal 9 days during the peak of summer last year while we waited for them to come out and repair our unit - one of such issues was their fault. We got an alert Thursday night that our AC had been running more than 4 hours and the temp was increasing. We were scheduled to leave for the weekend the next day. Hawley Air had been recommended to us, so we decided to contact them to see if we could have them out on Friday before we left. I sent a text Thursday night and received a response Friday morning asking to call. I called and left a VM and got a call back shortly. The rep I spoke with was very friendly, got all our details and said dispatch would reach out to schedule. Jacob Gray and Steven Morgan were at our house within an hour. They worked quickly and efficiently, locating the issue on our HVAC, discussing our options, and fixing the problem. After fixing the issue they looked at every part of our system, both heating and AC, to ensure there were no other issues. They found nothing, and they ensured us we had a 30 day warranty on their work and review. I had a subscription set up with the previous company and we still got pushed to the bottom of their list when we had issues. I signed up for Hawley Air's subscription and they assured us that with their plan, we'll be moved to the top of the list if we have issues. I highly recommend Hawley Air if you're in need of a new HVAC company! I'm very impressed with everyone I spoke with and their prices were very reasonable!

Alex my Heating and Air technician was Fantastic. He was…read morevery professional to include shoe booties so not to track foot prints into my home. So considerate and inspected my entire system and cleaned my Air Handle & Heat Pump under the Advertised $79 home hvac system evaluation As a NC licensed Home Inspector I liked the professional evaluation and pricing so well I even purchased a maintenance plan that was extremely reasonable. They even have an awesome electrical service plan with repairs & maintenance with very reasonable pricing Thank You- Hawley Air & Heating

Very nice people prompt service very reasonable prices. I am so impressed. No one else would come…read moreout on the same day and they did. Recommended by my cousin who is also very impressed with Pilot mechanical!! So glad I called them!!!

Pilot Mechanical has now installed two systems in two locations. Each time, Jon and his team have…read morespent more time finding a specific solution than just making a sale. In my most recent experience, a 13-year old system "gave up the ghost." The airflow and temperature distribution in the house was not balanced. The PM team spent more time than any of the five other companies analyzing and suggesting a combination of elements that solved my issue, resulting in greatly increased comfort and balance. Installation was completed quickly and expertly, leaving no trace that any work had been done. The installers thoroughly explained the operation of the system. I highly recommend them for any HVAC system or repair.

Jason and his crew completely rebuilt the heating and cooling in our business building in Pilot…read moreMountain a few years ago and did a fantastic job. They did a professional job from day one, the crew had a great attitude even though it was tough, grimy work. Friendly Heating and Cooling has also worked on my personal and rent homes through out the years and have always done a great job. I'd highly recommend Jason and his staff to anyone needing work. Rick Hunter POP Designs & Marketing Solutions Pilot Mountain

After having our compressor replaced, knowing that we would have to make payments Jason Bare filed…read morea judgement against us in court. Now the unit doesn't work at all and we suspect that they may have done something to the unit. Our renters have no air and Jason will see no money! Do not use these people!

Great service company. On time, professional work at a reasonable and fair price. Did I say fast!…read more Tech's even corrected a few problems left by the previous company without any negative comments, just fixed the problems for us. Excellent experience purchasing a Heat pump them. Highly recommended.

From the owner: Dorsett Heating and Air Conditioning provides guaranteed service, repair and installation of all…read morebrands of ac systems, heat pumps, and furnaces. Receive an additional 15% off year-round for signing up with our preventative maintenance program.

Wow! Showed up within an hour of calling. Johnathan fixed it immediately. Super professional and…read morepolite. I'm a customer for life!

From the owner: Get peace of mind with HVAC experts you can trust. We provide all of your heating and cooling…read moreneeds, from service and preventive maintenance to repair and new installation. Don’t wait for failure, preventative maintenance or a planned upgrade can make keeping your home comfortable easier than ever!