Success Arrogance & Worst Service!
Long Review -
I have been visiting Maya Veg restaurant since a year now. I love their menu and the variety of options from the list. Quality is up to the mark and no one could match it. I prefer having Punjabi Veg Thaali majorly during my visits but have also tried almost everything from their menu and I admit that I Love this place and their food.
27th Dec, 9.00 pm we visited Maya after a tiring day to end with a good Indian cuisine. We ordered a Punjabi thaali and some extras to accompany. We were asked to wait 20-30 mins as they had lot of orders. We waited for 45 mins and what we got in the thaali was plain curd, some sweet, 2 bowls of daal, 2 bowls of tomato gravy and fresh paneer cut and added on top of it uncooked. Unfortunately there wasn't anything in the thaali mentioned on the menu board placed at the cash counter. On the menu there was Maharaani Daal, Shahi Paneer, Mushroom and some other curry. On asking the reason for not providing anything from the menu, the person just took the thaali back in the kitchen and never returned. So I went back to the cash counter and asked to speak to the manager. And we received the best response ever. "Manager is busy inside, cannot talk and he has asked to refund your money back". Loved this customer service & arrogance. I was not even asked for another option but straight left with the money in my hands. It's true that once you become famous you build arrogance, you start thinking that anything you serve, people will eat it. Or I will make sure I earn the money, no matter what I serve to the customer, we just don't want to say no to anyone or lose the money. Even if I lose the customer.
We would have happily left if someone from the staff had told us that curries are over. It was 10pm and we were left out with no food and less options available as it was everyone's time to close. Thanks to Laal Qila a Pakistani & Indian cuisine restaurant across the street who welcomed us and treated us with a good meal even at their closing time.
Though I love your food, Maya, you have lost a good customer who had advertised your food for free.
Thanks, Vipul Lunkad read more