Last Monday we drove our campervan in as the business was closing for the day. We had a puncture…read moreand a bad spare tyre on, and hundreds of miles still to go to get a ferry. Vergoelst Reifen were wonderful, one of the service engineers stayed late to replace the tyre with a good one, checked the other side tyre and added air. They proved a true diamond for complete strangers who they knew would never be returning for more work. Thanks.

Every spring and fall in Germany summer and winter tires get exchanged. So folks usually own both…read moresets. When I was young dad and I would do it in the driveway and store the spare set in the garage. Fast forward 40 years. Dad's in a wheelchair and we've got no garage. But no worries. We can just take our vehicle to Vergölst and they take care of everything including storage. And if you don't want to bother with taking your car to the TÜV, they'll do it for you too!

Great service; went above and beyond! Friendly, competent, and great communication throughout.read more

Another shop recommended them to me and my low beam needed to be adjusted to pass TÜV inspection…read more They saw me right away and adjusted the low beam in 15 mins. On top of that they didn't even charge me, but I make sure to add to their tip jar! Would recommend

Very friendly and up front with me about my car. I felt the prices were very fair and that he…read moregenuinely cared about fixing and working on my car. Highly recommended!

Outstanding service. Straight forward with prices and fast. Honest mechanic and customer service…read more RECOMMENDED!

Bought a car from the dealership and first week had a couple major issues with the vehicle. The…read morefirst issue they resolved In a reasonable amount of time. Got the vehicle back. Had it for another week or so and the transmission decided to go out. No big deal. Gave it back to service center for them to fix because it's part of the 1 year warranty. After about a month with no update about how long it's going to take I decided to get involved in trying to see how long it's going to take. They said they had ordered the wrong parts and that they had no idea when the new parts would be ordered/arrived. Chased them around for another few weeks trying to get answers then they finally said they ordered the transmission but had no idea when it would arrive. Another couple weeks goes by they finally get the part then tell me they don't know when it will get fixed because they weren't going to fix it in there shop due to being busy. Mind you I've been waiting 2 months at this point. Another week or so goes by and they just keep stringing me along not knowing how long it's going to take yada yada yada. They finally tell me it's at a different shop and the maintenance has started. More issues with the vehicle and doing quality insurance drives. Finally after 2.5 months. I get the call that it's done. I go in to pick it up. A nice lady is helping me and then Edward Armstrong walks in. He's being very aggressive with me for no reason telling me that if anything else happens with the vehicle to take it elsewhere. That's not the deal. I have a 1 year warranty with them to fix it is what I said. He decides he wants to square up acting like he wants to get physical and aggressive trying to tell me how to be a mechanic. That's not my job. The individual finally walks away. The nice lady at the counter had no words. By far the worst customers service I've ever had. The worst I've ever been treated at a place of business. I go back in to give them the courtesy vehicle keys and ask for this individuals name. He comes flying in acting aggressive again like what did he do wrong. I tell him. Tell him it's the worst customer service I've ever had. He continues to be disrespectful and smug about it and walks away. Absolutely flabbergasted that this took place.I would not recommend using this company for a used car.

I had called a few shops and needed to get a full set of tires on my car and quick. The tires are…read morelarger SUV tires and I wanted something quick and convenient to the Air Base and on the West side. Of all the shops I called, they were the nicest, most accommodating and the price was nice. I had replaced the same size tires and a similar brand (not Chinese tires) three years ago and paid much more per tire. They had it done in under two hours and the car rides amazing. The guys also knocked out a 35 point inspection to give me a little peace of mind that my aging SUV is still rocking solid!

Disrespectful & Unprofessional. (BEWARE)…read more Recently made an insurance claim to get repairs on the trunk of my car and was assigned this repair shop. (Note that my car is wrapped). I mention to them about the wrap and they said the paint needs to dry for 3 months prior to wrapping the car so that it doesn't create bubbles which I said that's fine I can wait. Upon receiving my estimate from my insurance company in an email chain that includes the insurance company, myself, and Michas, the estimate excludes the costs for a wrap and new spoiler that is covered by the insurance company. I replied all about the person conversation that was held between myself and Michas regarding the wrap, to make sure everyone is on the same page and no one is blind sided and ensure that there is paper trail and proof so that wrapping actually does happen (you never know). This morning (26 Nov) I received an email in German from Michas that I assume was intended for the insurance company that was unprofessional and disrespectful. (I've attached the email both in German and its translated version for your entertainment for privacy I've redacted certain information). After receiving that email I'm not 100% comfortable in the lack of integrity that Michas has and requested to take my business elsewhere.

I requested a quote for a service and politely asked if there was any room for negotiation on the…read moreprice. Unfortunately, the response was completely inappropriate and unprofessional ("do you negotiate with the chef when you go out to eat?"). In my opinion, a standard inquiry is part of professional customer service. Based on this experience, I decided not to use this workshop.

"low marks for that ever-so-important professionalism"…read more Funny, how things come back to bite you. It wasn't too long after writing this review that a friend failed his car inspection. Holes in the roof of his car, as Jagger pointed out, needed welding. Welding quickly turned into a shattered windshield. From there, the professionalism started to spiral. For whatever reason, Jagger had completely ruined the back windshield. And despite his efforts to tape a piece of cardboard in place, it was a far from fair alternative to providing a rental. Sure, the repair was covered by his insurance (despite his efforts to wiggle out of them) but what was not covered, was any solution for my friend to drive his car away without a gaudy, unsafe and unsecured piece of paper for a windshield. To make matters worse, the welding job had left horrible burn marks on the interior of the car. The top was covered with a bubbled, off-center piece of black film. His so-called work visibly lowered the value of the car. His unwillingness to provide customer service and a proper solution was appalling, and his proposed fix of a cheap tape-job was detrimental to keeping at least two customers. By far his attitude of the whole situation was the tipping point, and what will lead me to bring my business elsewhere.

This place replaced my cv boot, lower ball joints and passed me for inspection all within about a…read moreweek. They are legit! They are friendly and they speak English. Very low wait time compared to trying to go on base or really any other auto repair shop. If you don't want to wait and you know that your car is in decent shape besides maybe some small issues I'd highly recommend you give them a try.

We've always had our Mercedes A-classes serviced here. Yes, expensive to MB work but good quality…read moremechanics. This time we had our rear wiper motor replaced it died in summer, no big deal. EUR 220 for the replacement was reasonable until I realized they'd also replaced the wiper arm and blade which had just been replaced 3 months ago! I should have checked the invoice prior to payment. Other than this overcharge, Torpedo has done us well with their repairs. Don't use them to repair AC system. Their quote to replace our condensor was around EUR 730. We went, literally across the street, to Vergolst and got the repair done for less than half that cost.