After receiving rather unpleasant news about my previous car, I started preliminary shopping online…read moreand was put in touch with Rob (Robert). From the first interaction via text to the test drive, Rob put my husband and I completely at ease with the process. We honestly expected a typical 'used car' experience with a salesman saying anything to get us to buy...you will NOT find that attitude here. Rob was professional, in a friendly and easy to talk to manner, and their intern, Ben, was just as nice outgoing as well. Rob and Ben were able to put us in a car I never imagined I'd be driving...so they really helped make a longtime dream of mine come true. (I included Ben, because he refused to go home until he knew what the outcome for us was going to be. (Hang onto this one, PMA.) You can look at other places, like we did, but ultimately you will do yourself and your wallet a favor by coming here. Be sure to ask for Rob, he won't steer you wrong.

Came here from the States , Brian was very helpful with selling us a car . thank you Brianread more

Very friendly and up front with me about my car. I felt the prices were very fair and that he…read moregenuinely cared about fixing and working on my car. Highly recommended!

Outstanding service. Straight forward with prices and fast. Honest mechanic and customer service…read more RECOMMENDED!

Great service and excellent prices! Our new goto place for renting a vehicle in Kaiserslautern…read more Highly recommended!

Excellent businesses. They speak English, and have fixed both my truck and motorcycle. They accept…read moreVAT forms; their prices are very reasonable; they don't force you to order replacement parts from them, and they won't turn a wrench without your permission. This is my go-to garage here in Germany! Absolutely fantastic service! A word of caution though: due to their excellent service, they are very busy and you will need to call them to check the status of your vehicle. Don't wait on them to call you, it could be a while.

Second time I have had work done here. Body work and now clutch replacement. My car was towed, and…read morean estimate was given free of charge.. After the assessement the telephoned for permission to work and only did the work I authorized them to do. They also provided a rental for the duration of the time, which was cheaper that most of the other rental companies around K-Town. All work and service was done for a very fair price and in a timely manner. I would go there again and recommend to a friend.

I cannot recommend this place enough!! This location was clean, had great accommodations, and the…read moreentire staff was extremely friendly & caring! James & Jonathan from Used Car Guys helped my husband and I find the perfect vehicle to fit our needs (& price range). They were very honest & upfront, while keeping us informed during every step of the process. James gave us some great tips that were priceless especially for us just getting here from America. They have helped make this transition 100x less stressful. These people truly go the extra mile to make sure you're taken care of!

Bought a car from the dealership and first week had a couple major issues with the vehicle. The…read morefirst issue they resolved In a reasonable amount of time. Got the vehicle back. Had it for another week or so and the transmission decided to go out. No big deal. Gave it back to service center for them to fix because it's part of the 1 year warranty. After about a month with no update about how long it's going to take I decided to get involved in trying to see how long it's going to take. They said they had ordered the wrong parts and that they had no idea when the new parts would be ordered/arrived. Chased them around for another few weeks trying to get answers then they finally said they ordered the transmission but had no idea when it would arrive. Another couple weeks goes by they finally get the part then tell me they don't know when it will get fixed because they weren't going to fix it in there shop due to being busy. Mind you I've been waiting 2 months at this point. Another week or so goes by and they just keep stringing me along not knowing how long it's going to take yada yada yada. They finally tell me it's at a different shop and the maintenance has started. More issues with the vehicle and doing quality insurance drives. Finally after 2.5 months. I get the call that it's done. I go in to pick it up. A nice lady is helping me and then Edward Armstrong walks in. He's being very aggressive with me for no reason telling me that if anything else happens with the vehicle to take it elsewhere. That's not the deal. I have a 1 year warranty with them to fix it is what I said. He decides he wants to square up acting like he wants to get physical and aggressive trying to tell me how to be a mechanic. That's not my job. The individual finally walks away. The nice lady at the counter had no words. By far the worst customers service I've ever had. The worst I've ever been treated at a place of business. I go back in to give them the courtesy vehicle keys and ask for this individuals name. He comes flying in acting aggressive again like what did he do wrong. I tell him. Tell him it's the worst customer service I've ever had. He continues to be disrespectful and smug about it and walks away. Absolutely flabbergasted that this took place.I would not recommend using this company for a used car. The salesman Matt was a nice guy. He treated me well. This wasn't his fault. The manager John got involved after a while saying he was going to help me get to the bottom of it but really didn't do much. He meant well and maybe my expectations were too high but in my mind a customer trying to see how long this is going to take isn't a unreasonable request. Of course I'm going to keep getting frustrated when I get zero information besides we are working on it. Can't give you a timeline etc..

Last Monday we drove our campervan in as the business was closing for the day. We had a puncture…read moreand a bad spare tyre on, and hundreds of miles still to go to get a ferry. Vergoelst Reifen were wonderful, one of the service engineers stayed late to replace the tyre with a good one, checked the other side tyre and added air. They proved a true diamond for complete strangers who they knew would never be returning for more work. Thanks.

Every spring and fall in Germany summer and winter tires get exchanged. So folks usually own both…read moresets. When I was young dad and I would do it in the driveway and store the spare set in the garage. Fast forward 40 years. Dad's in a wheelchair and we've got no garage. But no worries. We can just take our vehicle to Vergölst and they take care of everything including storage. And if you don't want to bother with taking your car to the TÜV, they'll do it for you too!

A family mechanic shop; with the cleanliness of a dealership. I was able to drop my car off the…read morenight before; and it stayed locked behind their fenced-in property. They worked on it first thing and kept me updated via phone calls. From the receptionists, to the mechanic who explained to me the problems; everyone seems to have conversational English. They also take VAT forms and are reasonably priced.

Great mechanic, awesome server and reasonable prices. I have trusted Mr Roth for three years to…read morework on my American and European cars and have always been satisfied with there work. Speaks great English and can use VAT for multiple cars. Has allowed us to drop off our car when he is booked and usually gets to our car the same day. Allows you to bring in your own oil and fluids to save money. Won't be disappointed.

May & Paulus made our day!! My car broke down on the way to Luxembourg. My car overheated and had a…read morebad water pump along with a busted hose. We broke down by Nonnweiler (45min away from Landstuhl). I called these guys and they picked us up right away. Willie the driver was an Army veteran from Indiana and spoke English. He was very pleasant on the ride back to Landstuhl. We took my car to their shop and were able to fix it on the same day. But of course the best part was the price!! They were super affordable!! I would definitely recommend these guys to all military personnel in the area. Their shop is walking distance from Ramstein AB and landstuh hospital. Thanks for the great experience!!

I was in an accident the police called this company. I was treated very rudely because I had to…read morewait for a ride to pick me up from their location. I was told to get my things quickly because the truck driver had to go. Upon returning to do paperwork to junk my totaled vehicle I was told No because I was talking on the phone in my car. I arrived at 15:30 I was told that they close in 5 minutes when earlier they told my partner to tell me to come before 4oclock. I also asked this person if I could remove my child's car seat base from the car and he said No, and then changed his mind 5 seconds later. I will never use this company again.