I had a very pleasant experience renting from this company. The prices are unbeatable. I am frugal and like to save every penny I can. I looked for WEEKS online for a cheap SUV for when my family was coming to visit and Roland's Auto Agency was by far the cheapest. I rented a nice SUV with plenty of storage space for all the luggage my family had. I rented the 9 passenger van, after turning in the SUV, so I could take 7 family members to Munich and we had a blast. It had a huge trunk for my crazy overpacking family and they all had plenty of space to stand and stretch when needed. Just when I thought I was done with renting vehicles, we planned a very last minute trip to go to Amsterdam. I called them, desperate for a vehicle, and they had one ready and waiting. I was so grateful to all the ladies that are working there. There was a moment where I was skeptical, when I was turning in the SUV the first time, they saw a big scratch on the very low end of the bumper that I didn't even see when I first rented it. She asked if I hit anything and I knew I did not so I let them know it wasn't me. She said she will check the last rented documents and see if the scratch is indicated and it was thank god. I didn't want to pay for something I didn't do but she was very diligent and took the extra necessary steps to verify if I did the damage or not. I will not rent from anyone else while I live here in Germany. And all three rentals I did, they were able to put them all on one VAT form so it saved me a bunch of money and hassle as well. read more