Disrespectful & Unprofessional. (BEWARE)…read more Recently made an insurance claim to get repairs on the trunk of my car and was assigned this repair shop. (Note that my car is wrapped). I mention to them about the wrap and they said the paint needs to dry for 3 months prior to wrapping the car so that it doesn't create bubbles which I said that's fine I can wait. Upon receiving my estimate from my insurance company in an email chain that includes the insurance company, myself, and Michas, the estimate excludes the costs for a wrap and new spoiler that is covered by the insurance company. I replied all about the person conversation that was held between myself and Michas regarding the wrap, to make sure everyone is on the same page and no one is blind sided and ensure that there is paper trail and proof so that wrapping actually does happen (you never know). This morning (26 Nov) I received an email in German from Michas that I assume was intended for the insurance company that was unprofessional and disrespectful. (I've attached the email both in German and its translated version for your entertainment for privacy I've redacted certain information). After receiving that email I'm not 100% comfortable in the lack of integrity that Michas has and requested to take my business elsewhere.

I requested a quote for a service and politely asked if there was any room for negotiation on the…read moreprice. Unfortunately, the response was completely inappropriate and unprofessional ("do you negotiate with the chef when you go out to eat?"). In my opinion, a standard inquiry is part of professional customer service. Based on this experience, I decided not to use this workshop.

Bought a car from the dealership and first week had a couple major issues with the vehicle. The…read morefirst issue they resolved In a reasonable amount of time. Got the vehicle back. Had it for another week or so and the transmission decided to go out. No big deal. Gave it back to service center for them to fix because it's part of the 1 year warranty. After about a month with no update about how long it's going to take I decided to get involved in trying to see how long it's going to take. They said they had ordered the wrong parts and that they had no idea when the new parts would be ordered/arrived. Chased them around for another few weeks trying to get answers then they finally said they ordered the transmission but had no idea when it would arrive. Another couple weeks goes by they finally get the part then tell me they don't know when it will get fixed because they weren't going to fix it in there shop due to being busy. Mind you I've been waiting 2 months at this point. Another week or so goes by and they just keep stringing me along not knowing how long it's going to take yada yada yada. They finally tell me it's at a different shop and the maintenance has started. More issues with the vehicle and doing quality insurance drives. Finally after 2.5 months. I get the call that it's done. I go in to pick it up. A nice lady is helping me and then Edward Armstrong walks in. He's being very aggressive with me for no reason telling me that if anything else happens with the vehicle to take it elsewhere. That's not the deal. I have a 1 year warranty with them to fix it is what I said. He decides he wants to square up acting like he wants to get physical and aggressive trying to tell me how to be a mechanic. That's not my job. The individual finally walks away. The nice lady at the counter had no words. By far the worst customers service I've ever had. The worst I've ever been treated at a place of business. I go back in to give them the courtesy vehicle keys and ask for this individuals name. He comes flying in acting aggressive again like what did he do wrong. I tell him. Tell him it's the worst customer service I've ever had. He continues to be disrespectful and smug about it and walks away. Absolutely flabbergasted that this took place.I would not recommend using this company for a used car.

I had called a few shops and needed to get a full set of tires on my car and quick. The tires are…read morelarger SUV tires and I wanted something quick and convenient to the Air Base and on the West side. Of all the shops I called, they were the nicest, most accommodating and the price was nice. I had replaced the same size tires and a similar brand (not Chinese tires) three years ago and paid much more per tire. They had it done in under two hours and the car rides amazing. The guys also knocked out a 35 point inspection to give me a little peace of mind that my aging SUV is still rocking solid!