Last Monday we drove our campervan in as the business was closing for the day. We had a puncture…read moreand a bad spare tyre on, and hundreds of miles still to go to get a ferry. Vergoelst Reifen were wonderful, one of the service engineers stayed late to replace the tyre with a good one, checked the other side tyre and added air. They proved a true diamond for complete strangers who they knew would never be returning for more work. Thanks.

Every spring and fall in Germany summer and winter tires get exchanged. So folks usually own both…read moresets. When I was young dad and I would do it in the driveway and store the spare set in the garage. Fast forward 40 years. Dad's in a wheelchair and we've got no garage. But no worries. We can just take our vehicle to Vergölst and they take care of everything including storage. And if you don't want to bother with taking your car to the TÜV, they'll do it for you too!

Very knowledgeable and reasonably priced. Takes VAT and work is done timely and properly. Very…read morehappy with the customer service and work done!

My experience with Pulaski Automotive has always been good. I regularly get my oil change here and…read morethe process is smooth, efficient, and quick. If you are new to Europe, these are not Wal-Mary prices but better than on the local economy. The appointment process is also done well and I did not wait long for my appointment. Overall very pleased with each experience.

My experience with Micha's Autoservice was a combination of quality workmanship and inconsistent…read morecustomer communication. I brought my truck in after it failed inspection due to two issues: the handbrake and the right reverse light. From the beginning, I provided everything the shop requested, including my USAREUR registration, VAT form, and the official inspection failure report. I understood that some replacement parts had to be ordered from the United States, and I never expected the shop to control shipping times or unexpected mechanical complications. My concern throughout the repair was not the delay itself; it was the communication. As the repair progressed, I often had to initiate contact to obtain updates on my truck. When I asked whether the remaining parts had arrived and requested an updated completion estimate, some of my questions were met with defensive responses rather than straightforward customer service. During one conversation, I was asked whether I expected to be informed about "every single screw" being moved on my vehicle. I was also told that accepting my truck without an appointment had been "a favor," even though the shop had agreed to perform the repair. From my perspective, I was simply trying to obtain timely and accurate information so I could plan accordingly. Had proactive communication been provided from the beginning, I believe much of the frustration experienced by both parties could have been avoided. To the shop's credit, communication improved significantly during the latter part of the repair. I began receiving shipment tracking information, regular status updates, explanations regarding the wheel bearing repair, and advance notice when the truck was ready for pickup. When I collected the truck, some of the repairs were explained to me before completing payment. Most importantly, the repairs were successful. My truck passed its follow-up inspection without any issues, confirming that the mechanical work was completed correctly. Good customer service is measured not only by the quality of the repair, but also by how customers are treated and kept informed throughout the repair process. Micha's Autoservice clearly has capable technicians, and I hope they continue building on that by providing more consistent communication from the beginning of every repair. Although the repair itself met my expectations, the overall customer experience did not. For that reason, I believe a three-star rating fairly reflects both the quality of the repair and the level of customer service I received.

Disrespectful & Unprofessional. (BEWARE)…read more Recently made an insurance claim to get repairs on the trunk of my car and was assigned this repair shop. (Note that my car is wrapped). I mention to them about the wrap and they said the paint needs to dry for 3 months prior to wrapping the car so that it doesn't create bubbles which I said that's fine I can wait. Upon receiving my estimate from my insurance company in an email chain that includes the insurance company, myself, and Michas, the estimate excludes the costs for a wrap and new spoiler that is covered by the insurance company. I replied all about the person conversation that was held between myself and Michas regarding the wrap, to make sure everyone is on the same page and no one is blind sided and ensure that there is paper trail and proof so that wrapping actually does happen (you never know). This morning (26 Nov) I received an email in German from Michas that I assume was intended for the insurance company that was unprofessional and disrespectful. (I've attached the email both in German and its translated version for your entertainment for privacy I've redacted certain information). After receiving that email I'm not 100% comfortable in the lack of integrity that Michas has and requested to take my business elsewhere.

Very friendly and up front with me about my car. I felt the prices were very fair and that he…read moregenuinely cared about fixing and working on my car. Highly recommended!

Outstanding service. Straight forward with prices and fast. Honest mechanic and customer service…read more RECOMMENDED!

Bought a car from the dealership and first week had a couple major issues with the vehicle. The…read morefirst issue they resolved In a reasonable amount of time. Got the vehicle back. Had it for another week or so and the transmission decided to go out. No big deal. Gave it back to service center for them to fix because it's part of the 1 year warranty. After about a month with no update about how long it's going to take I decided to get involved in trying to see how long it's going to take. They said they had ordered the wrong parts and that they had no idea when the new parts would be ordered/arrived. Chased them around for another few weeks trying to get answers then they finally said they ordered the transmission but had no idea when it would arrive. Another couple weeks goes by they finally get the part then tell me they don't know when it will get fixed because they weren't going to fix it in there shop due to being busy. Mind you I've been waiting 2 months at this point. Another week or so goes by and they just keep stringing me along not knowing how long it's going to take yada yada yada. They finally tell me it's at a different shop and the maintenance has started. More issues with the vehicle and doing quality insurance drives. Finally after 2.5 months. I get the call that it's done. I go in to pick it up. A nice lady is helping me and then Edward Armstrong walks in. He's being very aggressive with me for no reason telling me that if anything else happens with the vehicle to take it elsewhere. That's not the deal. I have a 1 year warranty with them to fix it is what I said. He decides he wants to square up acting like he wants to get physical and aggressive trying to tell me how to be a mechanic. That's not my job. The individual finally walks away. The nice lady at the counter had no words. By far the worst customers service I've ever had. The worst I've ever been treated at a place of business. I go back in to give them the courtesy vehicle keys and ask for this individuals name. He comes flying in acting aggressive again like what did he do wrong. I tell him. Tell him it's the worst customer service I've ever had. He continues to be disrespectful and smug about it and walks away. Absolutely flabbergasted that this took place.I would not recommend using this company for a used car.

I had called a few shops and needed to get a full set of tires on my car and quick. The tires are…read morelarger SUV tires and I wanted something quick and convenient to the Air Base and on the West side. Of all the shops I called, they were the nicest, most accommodating and the price was nice. I had replaced the same size tires and a similar brand (not Chinese tires) three years ago and paid much more per tire. They had it done in under two hours and the car rides amazing. The guys also knocked out a 35 point inspection to give me a little peace of mind that my aging SUV is still rocking solid!

Bought a car from the dealership and first week had a couple major issues with the vehicle. The…read morefirst issue they resolved In a reasonable amount of time. Got the vehicle back. Had it for another week or so and the transmission decided to go out. No big deal. Gave it back to service center for them to fix because it's part of the 1 year warranty. After about a month with no update about how long it's going to take I decided to get involved in trying to see how long it's going to take. They said they had ordered the wrong parts and that they had no idea when the new parts would be ordered/arrived. Chased them around for another few weeks trying to get answers then they finally said they ordered the transmission but had no idea when it would arrive. Another couple weeks goes by they finally get the part then tell me they don't know when it will get fixed because they weren't going to fix it in there shop due to being busy. Mind you I've been waiting 2 months at this point. Another week or so goes by and they just keep stringing me along not knowing how long it's going to take yada yada yada. They finally tell me it's at a different shop and the maintenance has started. More issues with the vehicle and doing quality insurance drives. Finally after 2.5 months. I get the call that it's done. I go in to pick it up. A nice lady is helping me and then Edward Armstrong walks in. He's being very aggressive with me for no reason telling me that if anything else happens with the vehicle to take it elsewhere. That's not the deal. I have a 1 year warranty with them to fix it is what I said. He decides he wants to square up acting like he wants to get physical and aggressive trying to tell me how to be a mechanic. That's not my job. The individual finally walks away. The nice lady at the counter had no words. By far the worst customers service I've ever had. The worst I've ever been treated at a place of business. I go back in to give them the courtesy vehicle keys and ask for this individuals name. He comes flying in acting aggressive again like what did he do wrong. I tell him. Tell him it's the worst customer service I've ever had. He continues to be disrespectful and smug about it and walks away. Absolutely flabbergasted that this took place.I would not recommend using this company for a used car. The salesman Matt was a nice guy. He treated me well. This wasn't his fault. The manager John got involved after a while saying he was going to help me get to the bottom of it but really didn't do much. He meant well and maybe my expectations were too high but in my mind a customer trying to see how long this is going to take isn't a unreasonable request. Of course I'm going to keep getting frustrated when I get zero information besides we are working on it. Can't give you a timeline etc..

I cannot recommend this place enough!! This location was clean, had great accommodations, and the…read moreentire staff was extremely friendly & caring! James & Jonathan from Used Car Guys helped my husband and I find the perfect vehicle to fit our needs (& price range). They were very honest & upfront, while keeping us informed during every step of the process. James gave us some great tips that were priceless especially for us just getting here from America. They have helped make this transition 100x less stressful. These people truly go the extra mile to make sure you're taken care of!

I rented a vehicle from them for almost 4 months when I first arrived to Germany and needed to wait…read morefor my car to arrive from my previous location. They were able to help me out the day I walked in and they all spoke perfect English and were super helpful. Every time I needed to return the car for something they worked with me and even if I had an issue they immediately fixed the problem. When I had an issue with a tire, they met me on base, dropped off a loaner vehicle and towed the one I rented back to their lot. Then in a few days called me, I picked it back up and went back to my life. When I turned the vehicle in they were very reasonable and even worked with me for the turn in. I definitely recommend them to anyone needing a vehicle.

I had a very pleasant experience renting from this company. The prices are unbeatable. I am frugal…read moreand like to save every penny I can. I looked for WEEKS online for a cheap SUV for when my family was coming to visit and Roland's Auto Agency was by far the cheapest. I rented a nice SUV with plenty of storage space for all the luggage my family had. I rented the 9 passenger van, after turning in the SUV, so I could take 7 family members to Munich and we had a blast. It had a huge trunk for my crazy overpacking family and they all had plenty of space to stand and stretch when needed. Just when I thought I was done with renting vehicles, we planned a very last minute trip to go to Amsterdam. I called them, desperate for a vehicle, and they had one ready and waiting. I was so grateful to all the ladies that are working there. There was a moment where I was skeptical, when I was turning in the SUV the first time, they saw a big scratch on the very low end of the bumper that I didn't even see when I first rented it. She asked if I hit anything and I knew I did not so I let them know it wasn't me. She said she will check the last rented documents and see if the scratch is indicated and it was thank god. I didn't want to pay for something I didn't do but she was very diligent and took the extra necessary steps to verify if I did the damage or not. I will not rent from anyone else while I live here in Germany. And all three rentals I did, they were able to put them all on one VAT form so it saved me a bunch of money and hassle as well.