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Maxwell's Honey Bee Farm

5.0 (1 review)

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3 years ago

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Kutik's Everything Bees

Kutik's Everything Bees

4.3(7 reviews)
91.5 mi

Drove to your store last Wednesday, 8/19 to buy formic pro. The store did not have any in stock…read more Was told a shipment would be in this week from BetterBee. Called Tuesday 8/25 to verify. Still no formic pro, because they did not have a driver to go to betterbee and pick it up. Could not get a delivery date on when it would be available. What a lame excuse. I know some of the former employees, who used to work there, would have drove there to get it. Now, I am going to Betterbee this morning to get my order of formic pro and other items I need.

I have been a loyal customer of Kutiks for the several years and currently maintain eight hives as…read morea hobbyist beekeeper. During that time, I have purchased all of my hive components, my bees, and approximately 99% of my beekeeping equipment from Kutiks. I'm well aware that I could have purchased many of these same products online for significantly less. However, I have always believed in supporting local brick-and-mortar businesses because they are an important part of our community. I'm willing to pay a premium when it helps build long-term relationships, supports local business owners, and provides access to knowledgeable staff. Unfortunately, I have also noticed that the level of expertise and guidance available in the store has declined in recent months. This season, I purchased five nucleus colonies from Kutiks, each supplied in a wooden box with a $30 refundable deposit, provided the boxes were returned by July 1. I returned four of the boxes before the deadline. Due to circumstances, I was unable to return the fifth box until July 17. When I brought it back, I was informed that the deposit would not be refunded because it was past the stated deadline. I understand that businesses have policies, and I respect the need for consistency. At the same time, customer service often requires discretion. Given my history as a loyal customer over the past five years and the fact that all five boxes were ultimately returned, I believe this was an opportunity to demonstrate appreciation for customer loyalty. A small gesture of flexibility would have gone a long way. This isn't really about the $30. It's about whether a business values long-term customer relationships enough to occasionally exercise reasonable judgment when the circumstances warrant it. As a result, I will likely begin shopping elsewhere for the majority of my beekeeping supplies, comparing both price and quality before making future purchases. That is disappointing because I have always preferred supporting a local business over ordering online. Despite my frustration, I have no intention of harming Kutiks' reputation. I will continue to leave my existing reviews because I recognize the value they provide to the beekeeping community. My hope in sharing this feedback is simply to highlight that customer loyalty is earned not only through products, but through the way customers are treated when situations arise that potentially call for a measure of goodwill.

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Kutik's Everything Bees - New York State Clover Honey. Pure and Simple.

New York State Clover Honey. Pure and Simple.

Kutik's Everything Bees
Kutik's Everything Bees

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Maxwell's Honey Bee Farm - honey - Updated October 2026

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