When the cost of getting solar was less than our TEP bill I shopped around and asked my friends…read moreabout their solar experience and I was repeatedly directed to TFS, Technicians For Sustainability. I decided to wander into their workspace to learn what I could about this company that had a terrific reputation and had gotten press for being worker owned. When I walked in I was greeted by gracious Derek working at his computer near the entrance. Behind him I saw one of my decades-old cartoons about solar power on the back wall of the office. A good sign. The collegial space was packed with an industrious diverse crew with a sunny vibe. Forgive the pun but it is rooted in truth. A positive workspace is telling. Now wonder they're the best. Derek explained the available financing, how the system would be designed and the simple steps and I was delighted with the affordability and the speed with which I could have photovoltaic panels generating power on my roof. A year before I had posted interest in solar and was descended upon by sales people from the many solar operators here in southern Arizona. It was discouraging and dizzying. Unlike that blizzard of experiences my encounter with TFS was encouraging both because of the affordability and the simplicity of the steps. I was sold on the spot. We are buying our system on time and it will cost us much less than our electric bill and in the future will easily make even greater sense. In this strange political time going solar was an enjoyable act of defiance for us. Derek, Tamarack and Taylor and the other co-owners of TFS whom I encountered during the installation were terrific. TFS was present throughout the process of inspections, installation steps and reviews insuring a painless and pleasant transition. The patient positive attitude of everyone at TFS blew us away, both in the office, and in the field, at our home. The crews that came to my hacienda were staffed by exceptional highly experienced workers. The TFS electricians who replaced the old circuit box with a beautiful modern model were good humored and happy to explain their mission. The TFS installers of the panel supports and the panels who followed were a competent synchronized team who were equally cheerful about answering our questions. The much anticipated day TFS guided us through the simple steps of turning on our system was thrilling to this homeowner. Once the app we loaded was showing us how much energy the sun light was producing the experience felt magical. We set about using our appliances like kids, savoring the scientific miracle of sunlight powering powering our washer, dishwasher and oven. Our hacienda is powered by TFS and our hearts were warmed by TFS.

piss poor service - I inquired about a solar system with battery backup. end of July. Here we are…read morefirst week of October still no system design or offer. I've followed up and gotten bs response #1. be patient. you'll have it soon! a month after that still nothing. many other local solar companies can get you a quote in days and do a full proposal and site visit in a week. Obviously these guys are not motivated. They also seem to believe that all of there solar customers are green cred motivated by doing solar for the good of the planet. That's Not me. Yet. All their marketing and effort seems dedicated to appealing to my emotions and not the cold hard facts. So. All in all. Don't waste your time with these people.

I followed a trusted salesman to Solar Gain, Inc. in Tucson following an installation…read more I called them to have an additional battery backup installed. Following that installation, I discovered that two components in my home had been blown out. Solar Gain basically told me to pound sand. After a series of very poor reviews, Solar Gain agreed to repair the issues if I bought the new equipment. I agreed and moved on. In July, the battery system failed. At 3 AM, I'm on the phone with support in India trying to figure how to bypass my system to get power back to my essential appliances. The next morning, I called Solar Gain for assistance and was treated like some sort of inconvenience. Eventually they agreed to send someone out at a cost of 625 dollars to look at the system. All they did was turn the system back online which I could have done. They showed no concern for WHY the system failed. Now comes Labor Day. 6:15 PM and the system fails again. After an angry phone call, I finally hear from the salesman three days later saying that a new manager would be calling me to resolve the problem. His idea of a resolution was to charge me another 600 dollars or so to come out and do what I had already paid 625 dollars for. Needless to say, I left them and went elsewhere. The new people came in and found that the settings in the system were incorrect. The system said I had NINE batteries rather than 6. They found that the firmware on the system was wrong and required what the tech called "A fifteen-dollar piece of equipment." The tech then troubleshot the entire system, made a few adjustments, tested for different conditions to ensure that all was in good order and gave it a good grade. Exactly what did I pay Solar Gain, Inc. for? The answer: Absolutely nothing. To top it all off, I found that for 601 dollars I could be covered completely for a whole year. Stay away from Solar Gain. Either their integrity or their professionalism is in serious question.

Upon meeting with several solar installation companies we found they were only interested in…read moreinstalling cookie cutter roof systems, which we did not want. When we met with Sal from Solar Gain Inc. they were very interested in taking on our challenging raised ground mount system on a steep/confined rocky slope. They provided an excellent design that both fits our needs and looks great. Sal and Zach kept us informed throughout the design, construction, and permitting phases. We are very pleased that we chose Solar Gain Inc, and we highly recommend them without hesitation. The system is working great and should provide many years of service.

I have never written a review before for any company or service that II have worked with. I am…read morewriting this review as a service to anyone who is considering using this company. I was project managing a residential installation of a system for a friend of mine since he's a busy professional and didn't have time to manage it himself. I never experienced such horrible (I can't stress enough) customer service in my life. Timelines were not met, our salesperson Chris never ever returned calls. One of the owners Noe who I spoke with after not getting any results from the other staff said he would follow up and then never returned my calls or text messages. They missed the time frame for the solar tax credit, and it still took weeks /months to finish the project. The amount of time spent, call made and frustration was unbelievable. Their customer service was the worst I've ever experienced. I can't imagine this company staying in business.

We have them two chances. On the first house, they sent out an inept installation crew that…read morecouldn't get the panels even or conduit flush. Everything had to be redone, but the redo guy was so great it changed our opinion of the company. On the second house, it has taken over six months to get the job done and it still isn't done yet. The first install attempt failed to pass inspection. There is no status on the second install and inspection attempt. The owner won't return phone calls from frustrated customers- only those he's trying to win business from. The company never gives you an update. You have to call anytime you want information. It's the poorest of poor service. We never should have given them a second chance.

It's taken me a bit of time to even find out that this is the company I had been doing business…read morewith. I had solar installed on my home in April/May of 2024. I was told I would be producing much more than I was using (147% from a more recent conversations with the sales person). and that I wouldn't get an electric bill. Now I am paying $220 a month plus an electric bill. It's costing me more now than it did without solar. I've been trying to get some help/answers but the "manager" isn't in any rush to talk to me about this. The company and the salesperson aren't in communication about this issue. I will say it's only been a few days since I found out all of this. I've gone through three other companies to find this one was my "dealer". Wanting to get this resolved and get the solar I was promised.

From the owner: Preserve nature with AZ Rising Solar. A company specially made for true green life enthusiasts.read more

MAKES SURE YOU GET EVERYTHING IN WRITING! During the entire process I was concerned about the…read morecondition of my roof. My sales person, Vinnie, was so friendly and jovial during the process and assured me multiple time that he was going to have my flat roof rolled. I asked him why he didn't get it scheduled before the panels were installed. He said "No it's better to do it afterwards, then they can seal around the brackets that are attached to the roof" Well that made sense, so I waited. We has some rain and he said he was waiting the weather and roof to dry out. Then once the rain had stopped, so did my replies for Vinnie. Little did I know that at the same time I was calling him with no answer, he had an entry added to my file that said Rolling the roof was never discussed and not part of our agreement. I get it, I'm stupid for not making sure it was in writing. But if he is a representation of their sales staff, I would stay away from their dishonest staff. I just hope and pray I don't have any problems with my system. Who lies like that ? Vinnie does. How sad. Do not use this company.

Mike took care of buisness, was available for all my questions and concerns very quickly, Sarah…read morewas also a pleasure to work with and very knowledgeable, system up and running as designed in the time frame that was given to me.

Matt Davis provided me with enough information that I solved the solar problem myself! I would…read moredefinitely call them if I have another solar panel issue.

They have the experience and knowledge on how to do their job, the crew worked so fast installing…read moreall the pieces of our solar system, it was interesting being around of them asking stuff but always trying not to overwhelm :). It was so fast when I realized that my roof was filled out with the new solar panels and ready to rock. Everything was smooth for us and now we are enjoying our clean power system and above all, we are saving a lot of money on power bills! Thank you Intelligent Solar Solutions! You deserve these stars!

Gus made extraordinary efforts to help us out even after the job was done, and then did another…read moregreat job on my mother's roof from golfball damage. Price is reasonable and not a lot of roofer will give you their direct phone number!

Had a roof done in 2022. Now that I am selling the house, the buyer had an inspector come out and…read morehe found a couple things wrong with the roof which would cost about $300. I was still under warranty so I called. The guy on the phone looked up the address and said yes, I was still under warranty. I asked if he could deal with my real estate agent since I was not in Tucson anymore and it didn't seem to be a problem. However, now that I about to close on the house, my agent called them back to get status and the 1by1 guy swore at him and hung up. So, I called them myself and they guy said that they need the warranty papers and receipt since they do not have me in their system now due to a system changeover. That seems shady. When I told him that he said I was in there last time I called a couple weeks ago he said that he was just looking at the stuff my agent sent but my agent didn't even know about them the first time I called. So, I feel I have been lied to and my agent treated like garbage. I guess I will file a ROC report on them since they seem to want to get out of doing any warranty repair work. They did a nice job on the roof, I will give them that. Just don't expect anything down the road if problems arise during warranty.