I've been so impressed with the Solar Gain team. You can tell they've been around since 2008…read morebecause they really know their stuff, but what sets them apart is how much they actually care about our local community. It was awesome seeing their recent work with TEP to help power homes for Habitat for Humanity that's exactly the kind of company they are. They bring a "no-nonsense, straightforward approach to solar that makes the whole process painless. whether you're looking for a residential or commercial setup. They're professional, skilled, and genuinely good people to work with.

I followed a trusted salesman to Solar Gain, Inc. in Tucson following an installation…read more I called them to have an additional battery backup installed. Following that installation, I discovered that two components in my home had been blown out. Solar Gain basically told me to pound sand. After a series of very poor reviews, Solar Gain agreed to repair the issues if I bought the new equipment. I agreed and moved on. In July, the battery system failed. At 3 AM, I'm on the phone with support in India trying to figure how to bypass my system to get power back to my essential appliances. The next morning, I called Solar Gain for assistance and was treated like some sort of inconvenience. Eventually they agreed to send someone out at a cost of 625 dollars to look at the system. All they did was turn the system back online which I could have done. They showed no concern for WHY the system failed. Now comes Labor Day. 6:15 PM and the system fails again. After an angry phone call, I finally hear from the salesman three days later saying that a new manager would be calling me to resolve the problem. His idea of a resolution was to charge me another 600 dollars or so to come out and do what I had already paid 625 dollars for. Needless to say, I left them and went elsewhere. The new people came in and found that the settings in the system were incorrect. The system said I had NINE batteries rather than 6. They found that the firmware on the system was wrong and required what the tech called "A fifteen-dollar piece of equipment." The tech then troubleshot the entire system, made a few adjustments, tested for different conditions to ensure that all was in good order and gave it a good grade. Exactly what did I pay Solar Gain, Inc. for? The answer: Absolutely nothing. To top it all off, I found that for 601 dollars I could be covered completely for a whole year. Stay away from Solar Gain. Either their integrity or their professionalism is in serious question.

I am waiting on my third inverter the system isn't even one year old yet. The last one I was down…read morefor about a month not sure how long this will take no communication. I've asked to talk to management three different times with three different people no response.

We have them two chances. On the first house, they sent out an inept installation crew that…read morecouldn't get the panels even or conduit flush. Everything had to be redone, but the redo guy was so great it changed our opinion of the company. On the second house, it has taken over six months to get the job done and it still isn't done yet. The first install attempt failed to pass inspection. There is no status on the second install and inspection attempt. The owner won't return phone calls from frustrated customers- only those he's trying to win business from. The company never gives you an update. You have to call anytime you want information. It's the poorest of poor service. We never should have given them a second chance.

It's taken me a bit of time to even find out that this is the company I had been doing business…read morewith. I had solar installed on my home in April/May of 2024. I was told I would be producing much more than I was using (147% from a more recent conversations with the sales person). and that I wouldn't get an electric bill. Now I am paying $220 a month plus an electric bill. It's costing me more now than it did without solar. I've been trying to get some help/answers but the "manager" isn't in any rush to talk to me about this. The company and the salesperson aren't in communication about this issue. I will say it's only been a few days since I found out all of this. I've gone through three other companies to find this one was my "dealer". Wanting to get this resolved and get the solar I was promised.

From the owner: Preserve nature with AZ Rising Solar. A company specially made for true green life enthusiasts.read more

MAKES SURE YOU GET EVERYTHING IN WRITING! During the entire process I was concerned about the…read morecondition of my roof. My sales person, Vinnie, was so friendly and jovial during the process and assured me multiple time that he was going to have my flat roof rolled. I asked him why he didn't get it scheduled before the panels were installed. He said "No it's better to do it afterwards, then they can seal around the brackets that are attached to the roof" Well that made sense, so I waited. We has some rain and he said he was waiting the weather and roof to dry out. Then once the rain had stopped, so did my replies for Vinnie. Little did I know that at the same time I was calling him with no answer, he had an entry added to my file that said Rolling the roof was never discussed and not part of our agreement. I get it, I'm stupid for not making sure it was in writing. But if he is a representation of their sales staff, I would stay away from their dishonest staff. I just hope and pray I don't have any problems with my system. Who lies like that ? Vinnie does. How sad. Do not use this company.

Mike took care of buisness, was available for all my questions and concerns very quickly, Sarah…read morewas also a pleasure to work with and very knowledgeable, system up and running as designed in the time frame that was given to me.

We felt interested in getting solar power, but too confused about where to go to get started, and…read morefearful of costs involved. The owner of Doctor 4:20 referred us to Eric Salazar of MAX SUN POWER. He warmly welcomed us and spent time to explain the process, costs and benefits. Not once did we feel rushed as he patiently explained details. As we await next steps and installation, we feel very pleased with the service provided by Eric and recommend them to anyone interested in obtained SOLAR power.

Company does not follow National Do Not Call Registry that prohibits soliciting via calls & texts…read more Max Sunpower should compare their purchased cold call lists against the registry before bothering ppl who dont want to be bothered.