Several years ago, I gave a solid 5-star review to Getz Automotive for the work they did on my…read morevehicle (while in their old location). I stand by those (then) comments. Just recently, I brought my vehicle down to them at their new location and talk about a gorgeous (huge) facility. Resembling more of the large professional service facilities that you've seen in large new car dealerships, Getz Automotive was definitely aiming to make a statement. When you first walk in, there is the customer service desk where you are greeted, and to the left of that is a large, updated waiting area with a large flat screen TV on the wall. To the right of the waiting area are the maintenance bays - and when you look through the window, the first thing that strikes you is how clean everything looks - again, just like the professional service areas that you've seen at new car dealerships. Everyone is super friendly to be sure. Now, rather than go into what was accomplished during my latest visit, suffice it to say that on this visit, I ran into some issues that were addressed in a very timely manner by the store manager, Tim. It becomes immediately obvious that the folks at Getz are quite conscientious about customer satisfaction, and they'll do what it takes to make things right. There are several areas that I would like to highlight: 1. First are the techs/mechanics - as these are not your typical mechanics that you might run into at some of the numerous hole-in-the-wall private auto service establishments. The techs at Getz are of a high caliber, able to diagnose problem areas that can elude some of the competition. 2. When it's time to pick up your vehicle, if you don't have a ride to bring you in - not to worry, as Getz will call an Uber driver for you. Not many (none that I can recall) auto service centers do that (unless you've purchased a new vehicle and brought it into that car dealership service center - and even then, not all dealerships provide transportation). So you really can't go wrong by taking your vehicle (whether new or old) to Getz Automotive. Yes, you may pay a bit more, but then you'll know that you received the attention you are looking for, along with a level of mechanical competence that your vehicle deserves. That's all I have - very satisfying! Ben Herrmann Master Gunnery Sergeant US Marine Corps (Retired)

This is my first time visiting GETZ. This is about to be a real unbiased review!!! New to this…read morearea location so finding a good repair shop is always a challenge. I've got a Tahoe truck that I've had for 18yrs. I think I know it pretty well inside and out and its fairly easy to work on for a novice DIY guy like myself. For the first time I got a code I'd never seen P1810 for a transmission pressure plate switch. I did some research, after driving my vehicle, trying to clear the code on my own and it returned, I knew this was an electrical issue and was certain it was the TFP switch. Knowing that this required some transmission work, I checked around to my go to shop at Firestone and another shop.... They didn't offer repair work on transmissions. So I gave a call to GETZ because I'd seen their shop while on a lunch run and they had high reviews. I called them and talked to Jimmy, very nice guy, extremely friendly and knowledgeable. I explained to him what was going on and that I needed the TFP switch replaced. He got me set up with an appointment. I dropped my truck off and Jimmy kept me up to date with all the service test being conducted. Eventually after the tech did an outstanding inspection and diagnostic of the initial condition of my vehicle, I was impressed. After multiple test on the transmission, the tech finally duplicated the issue and found that the TFP switch needed to be replaced. They ordered the part, got it fixed and after a day of driving I noticed a much more firm shift, obviously the repair worked. The pictures of the old part shows that it was completely trash and I'm lucky it never failed while driving. Getz did a fantastic job, I left a few pictures that they sent me. They use a very modern system of customer notification that includes video uploads and pictures, such as a loose battery cable that I actually intentionally leave it loose for my own usage. Id only seen this level of service and video/picture similar at the Lexus dealership and even Lexus was not this good. I would whole heartedly recommend Getz and will probably use them again. The early bird drop off and after hours pick up was also super easy!!!! Here's why I deducted the 1 star and this is strictly my experience.... They charged me a diagnostic fee of $180, only to come to the same conclusion that I had initially scheduled the vehicle for the service. It felt unnecessary in my situation because I came with a very specific request knowing which part needed to be replaced. I did not bring my truck in and say "my transmission is messing up, let's check it out"..... then I would understand a diagnostic fee, that would be very appropriate. I figured this is their standard business process, so it's something to keep in mind that you're out $180 before the repair even starts and that money doesn't go toward the repair. So that's my only issue and luckily it's not a deal breaker. They did find another savings in the repair service that offset. Which for all other reasons made the knowledge of the diagnostic useful if I had other unknown issues, but in my case I didn't. Again, top tier quality from GETZ, they have the skills and tools to do the job right!!

Called us back within 30-minutes of leaving a voicemail for service…read more Was able to get our AC Compressor replaced on the same day. Quick and easy, seemed quite knowledgeable and was clear and direct.

He was willing to fit us in between other appointments when my wife's check engine light came on…read moreunexpectedly, which we appreciated. Unfortunately, the experience went downhill from there. He criticized our use of a FIXD OBD2 reader, warning that it could potentially brick the ECU, though it's my understanding that would be extremely rare. He then quoted over $500 for ignition coils and spark plugs on a 2009 Toyota Corolla even though only one cylinder was misfiring. When we declined the repair, his attitude changed significantly and he became confrontational, to the point that my wife was nearly in tears by the end of the interaction. We left feeling pressured and uncomfortable.

What went well? EVERYTHING! Gene and Hampton are seriously not just the best mechanics, but they…read moreare incredibly compassionate people with a high desire to make sure the customer is 100% satisfied. Their prices are the best around and I still will not take my vehicles anywhere else. I've had nothing but "5-star" experiences with them!

A Dodge dealer in Garner (I won't mention names) replaced the fuel filter on my RAM 2500 diesel…read more When it came time to replace it, no body could as the Dealer had over tightened it. I brought it to McLamb's and thanks to American ingenuity and perseverance, they were able to get it off and properly install a new filter. They are also the most honest mechanics I have ever met. Their business is showing its age, they've been there since 1948, but they do the best work at a fair price. I've referred many people to them and they all say the same thing.

Service will not answer the phone, and do not return calls. This is as bad as I have ever…read moreencountered at a dealership. I have bought cars there before but never again.

3% charge for credit cards service rep charges, no one could explain why. I feel like very few…read morepeople carry cash when they go to a dealership. This is just a cheap cash grab. Made an appointment for an oil change took almost 2 1/2 hours. Never going back to this place

Bought a great car. Treated very well & drove away happy!…read moreI will recommend this dealership!

Very shady business dealings at this dealership! We have a detailed text timeline on purchasing a…read moretruck. DL and insurance info already sent in, just waiting for them to clean it and get paperwork ready. We get a call while waiting for the 3:30 time agreed on that someone came in from an hour away and purchased the car... General manager was rude and his response was you should have bought it Tuesday?? Soooooo looking a Ford DO NOT go to Crossroads at Dunn- Benson! Shady ethics!!!

Joe is the best mechanic I have known in my life, he doesn't lie to you and works hard for you to…read moreget you back on the road. I cannot recommend him more. Story time: he once went so far as to come to my house and pick me up so I could get my car after he fixed it. I won't ever bring a car anywhere else, great value!

Honest and reliable. Been a customer for 15 years. First Mechanic I've ever trusted completely.read more

Best repairs ever! Best staff and mechanics. Honest and reliable. I am going today!!!read more

Prompt service. Lights were on on my dashboard. Changed the oil and went over car very well. Car…read morerunning smoothly. No pressure and no oversell. I really appreciate finding this business as I'm new to the area. I would recommend and I will continue to use them as well.

Tried to sell me on brake flush stating that my brakes failed when they drove the car in. I agree…read moreto it anyway because it needed it & they never did it! the fluid was still dark black. they never refunded me for the brake flush & my bank didnt accept the dispute. was forced to go to small claims I originally came to get 4 tires installed that I purchased online & the immigrants who put my tires on put them on backwards with rotation facing the opposite direction. then a few months later one of my tires bubbbled up on me.

I had been here previously when they were out of the Los Angeles Avenue location and boy I will…read moretell you the difference was night and day. I had called the day before and the gentleman that answered the phone was very honest about the wait times. I came here without warning on a Friday morning and there was no wait time at all. Elmer, who was at the front desk greeted me immediately and he knew exactly what to do with my Groupon voucher I had purchased. I have nothing negative to say about my experience there today but I would certainly like to add on to the positive: I truly appreciate the under promise and over deliver when it came to the wait times, he mentioned 90 minutes for the work to be completed but was done in under an hour. My Groupon also only covered 5 quarts maximum and he was kind enough to cover two out of the three additional quarts that I needed. Elmer was friendly and even reset my oil life meter to 100% when they were done and had my vehicle waiting for me right outside the door. I am happy I went back there again today and I highly recommend this place.