They don't deserve one star. If you go there with an appointment you still end up waiting 3 to 4 hours for service while the walk-ins are seen before you. If you don't have an appointment you are good it will be several hours. While being told this another person walked in no appointment and they saw him right away. Me black him white. Won't be going there again read more

DO NOT GO TO MAVIS! Ever since January I have gotten a full set of tires and an alignment front and back. Three of the tires the side wall blew out. On the alignment we took it back before the 90 days were up and it was back out of alignment. They said they fixed it and yet another tire blew out. The last time we had this blow out we requested an alignment check, never saw them put it up on the rack nor did we receive any paperwork but they claim they put it up yet we were out of there in 20minutes there's just no way. All they could recommend now is take the car to Chevrolet for an alignment if they can't do the job why am I paying for it time and time again! read more

I came in here needed a tire they had it the young lady at the front desk was nice and helpful what isn't acceptable is the young guy standing behind the counter on his phone laughing talking with the young lady at the front desk until a HR later after I pay for my tire he decides to go put it on...I already paid he obviously had nothing else to do but be on the phone and now while I write this it has been a 1.5hr and my car is justing sitting in the bay read more

We were waiting from 12:00 until close for our trucks to be finished. They did not communicate or manage their time well, no one was in the lobby, the entire business was filthy, bathrooms, counters total disheveled, the service manager agreed with me that "I'd be pissed too" when I asked why only one of the two tires we were replacing was taken off after sitting in the lobby for 5 hours? The phone wasn't answered several times by the lady who is supposed to be the customer service person?? I am amazed at how terribly ran this shop is. I will not be back. We got 4 tires on one truck and two were to be done on our other truck, they had to run to another mavis in Summerville for a tire stem. Round trip from this location would be an hour and fifteen minutes, so that is not the excuse for this debacle. The tech that started our truck was sent home after returning with the stem. The crazy thing too is why wouldn't they have at least taken off both tires before sending him for a part that was broken? What if the other tire had the same issue? The service manager said she pulled her best tech off of doing brakes so he could get our truck done. This was at 5:15 pm. My question was why is your best tech doing brakes if you knew you needed a tire tech to change tires? Where is management here? So many bays empty. I know why now. You'd think they would want to do a great job to bring in customers for all the bays to be filled. There were a couple guys that were standing, on phones. Honestly. I am beyond shocked and disappointed. Absolutely don't come here if you expect reasonable business to be done. They can improve by communicating, and by providing the service that's paid for. Manage their time and team well. Cooperate should take time to investigate because the inmates are running the asylum, and the employees that are actually working are getting screwed. The dude that finally was put on our truck said they're understaffed and that the manager wanted him to stay late to finish jobs that were to be done today and dropped off before we got in. It's a circus. read more

Information provided to me over the phone was inaccurate. I asked to pay for the tires at time of booking so that the person picking up the vehicle would not need to make payment. The representative advised they could only take deposit but not the balance but that if I could stop by the shop prior to the appointment I would be able to pay the balance. I made a trip to the shop to be told they would not allow that. They would not allow that i be called for the payment also. I must be present to pay. This proved to be extremely inconvenient as I have had to take time off as well as the driver of the vehicle to replace tires. In addition to that we watched the "only man" they have in shop walk around, chat with the front desk staff, and stand outside while the truck waited for tires. When we confronted the front desk about how this was wasting our time she attempted to explain he's the only person she had to do the service and he's doing all that he can. There is absolutely no respect of customers time. This is the first time I have had a bad experience with Mavis. I will now look for a different shop for all future purchases. ​ read more

Went in to get my tire leak chkd... They spent some time and figured out it was leaking through previous plug, and patched it. Did a great job...thank you... read more

What is the purpose of having an appointment, if you don't take the car back for 4 hours? Went there to get two new tires and the front desk said it would be between 1-2 hours. 3 hours later my car was sitting in the same spot. Wasted the entire morning waiting. I would rate this place a negative star, bad business practices. read more

DO NOT RECOMMEND! I had an appointment at 4 pm showed up on time only for them to ask me the same questions they asked on the phone which tells me they never added me to their log. Waited over 2 hours for just an alignment. Time wasted will not refer any one here. What is the whole point for scheduling an appointment when you add it to your schedule and have to wait for an extended period of time? If I could give 0 stars that rating would still be too high. Terrible business. read more

Had a flat on a fairly young tire, scheduled an online appointment for a replacement, at checkin asked them to see if it could be patched. Knocked it out in 45 minutes and saved me $180 with the patch job when they easily could have held to the appt as scheduled or made a less genuine "recommendation" for a replacement. Watched 3-4 people also get taken care of quickly during my time in the waiting room. Strong franchise experience. read more

Awesome customer service, thank you. Staff is very knowledgeable, and the establishment is clean

Had my car for more than 4 weeks since giving them the ok to repair my windshield wiper switch. Was lied to several times by their Manager Tracy. He would say he would call me with an update and within those 4 weeks, he called me zero times and I had to chase him down to get him on the phone. First it was because I was indecisive, 2ndly it was a delay in the part arriving, 3rd it was the wrong part, 4th I'm fixing it give me a couple of hours and yesterday, they can't seem to fix it so come get your car, don't know what to tell you!! Now after 6 weeks, I have to find another place to get my windshield wipers working!!!Bad customer service and communication! No rush to provide quicker service and no rush to satisfy the customer. At Mavis now, and although the said they can't fix my car, and my car is not ready for me to pick up. Why not? I was told yesterday that they can't fix it and putting it back together so I can pick it up! This is beyond ridiculous and very unprofessional!! read more

We just went here to get a tire fixed. It's not keep air. We told them we fill it and within a day it gets down to 28psi. So we just need it fixed. When we dropped off our truck the person up front said it would take 1-1&1/2 hours. 2 hours later my husband inquired about our truck. Strike One: They came back with you need a new battery and it's gonna be $458-they brought the wrong ticket. Strike two: They then proceed to tell us we need a new battery blah blah blah. Just wanted the tire fixed. So they say they are gonna bring the truck around and there wouldn't be any charge for the wait. Strike three: So we ask what exactly was wrong with the tire. The tech says "well put air in the tire and the light went off." Wait WHAT??!! 2hrs nothing done. Wow!!! Mind you the manager did offer to do it himself right now for no charge. Nope. He then offered to pay the bill if we get it done anywhere else. Nope. We will never be back. This is ridiculous. We came to a tire shop to get a tire fixed. The tech put air in it. Again wow. read more

I went here because it was Goodyear's recommended installer and gave me few choices to choose from. I had an 8:00 am appointment time so I thought I would be first in line. My vehicle sat in the parking lot for an hour until I complained! They finally drove it in where it sat for about another hour unattended. To mount new tires took 3.5 hours. This is unacceptable. When I got checked out and inspected the job I noticed they had damaged the wheel of my new vehicle. Lastly, they had not replaced my valve caps so I had to track down the technician to get them back. Terrible service, will never go back, and I recommend you do not either. read more

My car overheated and I was stranded not to mention it is almost 100 degrees outside. The staff was wonderful. The manager Devin made sure I was ok I was given water and they also made sure I was safe and made it home and that speaks volumes!!! The now have a new loyal customer!! Thanks Devin and the crew... read more

the ladies at the front seat were very sharp and seemed to know what they were talking about. tried finding me the best deal even though they were slammed. not a parking space in the parking lot. helped me out and they stayed late to make sure I could come pick up my truck that day. read more

Second bad experience at this location. Had my tires rotated, was told it was free when dropped it off, same person told me at pick up that only applies at the location you bought the tires. Girl could not even tell me where my car was parked......... Great service work! 2 starts for service,-1 for costumer service. But the new help leaves is confusing and inexperienced. read more

Wonderfully energetic group of people who really deserve recognition for outstanding customer service. Will and Sarah front desk managers and Josh from the back helped me navigate threw my phone to locate a inspection form.. Matt C. Had a ton of wonderful and helpful suggestions for me and pointed out some thing's on my car I had not noticed. I went to what I thought was Hill tires to find it had changed hands. I almost turned around and decided to give them one chance at least. I was not upset that I stayed. Thank you for all the help guy's and gal. read more

DO NOT trust Mavis tires with your car..they are unreliable and will charge you for work that they don't do..an oil change and a new battery cost me over $184..no oil change..broken dipstick and no New Battery. And on top of it all..when you call them they are so sarcastic. It's sickening..money is tight ..it was bad enough that the quote that they gave become $50 more..if I could give them a minus stat..they would get it..smh read more

Called to get price for tires. Was quoted a out the door price and set up appointment to get tired installed. Went to store to get tired when I got to store the price I was given there was much higher and the tires I got the original price were by Goodrich the tires that were going to put on were some no name Chinese crap. Will never waste my time with these crooks ever again. read more

These guys were so helpful! I had an unusual circumstance and everyone I spoke to went above and beyond to help me out. They had me in and out in no time. I'll definitely be back. read more

I will never visit this store ever again!!! I came in with my son who was home from med school and we wanted to get some new tires on his car. he only had the one day and needed to get back to school that evening. we went in at 9 am and the gal at the counter said that it would be no problem to get the tires mounted and finished by 11:30. we got back at 12:00 and they said that they had not gotten the car back in the shop yet because the people that sit in the lobby and wait were given priority. when we asked why they said it would be done at 11:30 we got a lot of really snotty attitude from a guy who "claimed" to be the manager. the attitude from the employees was what was the most frustrating. we got my son's car back and left. he had to go back to school with his old tires. i will never return to hill tire for anything read more

Never will I ever come here again. I thought hill tier was bad but boy was I wrong. I waited two and a half hours to get my oil changes and tiers rotated and there was 4 customers there. Granted I thought they were doing that and an alignment so i was patient. They said they had been fighting with the machine to align my car because my upper and lower control arms were bad so I took my car to my usual mechanic and guess what. My car doesn't have upper or lower control arms they have a fixed control arm and the best part was they completely stripped all the lug nuts on my car and even replaced two with out telling me! And they tried charging me $60 for an oil change after they told me it would be $80 for everything. Please please please don't go here! read more

Are you kidding me! I placed an online order for 4 new tires on Monday (11/16). The appointment was scheduled for Thursday (11/19 @ 10am). I received the confirmation email and received a call from the local Mavis location to confirm. Today I drove the 30 minutes for my scheduled & confirmed appointment and was told that the tires would not be in until tomorrow. The counter person said that the tires were ordered yesterday. The level of incompetence with the staff at the Moncks Corner Mavis is astonishing. I could have been told on Tuesday that the tires would not be delivered until Friday but I was not. The online scheduling system should have not allowed me to schedule and confirm an appointment when the tires would not be in. The counter person was very unprofessional, making it sound like it was some how my fault that Mavis was not able to uphold their end of the transaction. read more

Don't waste your money! We had been Hill Tire customers for 22 years. They were awesome. Not so with Mavis. We had our battery die and our car wouldn't start. We were at the Moncks Corner recreation complex directly across the street from Mavis. We walked over, the place was empty, on a Friday morning. That should have given us our first clue of their business practice. We ask if we could get a jump box to charge our car, they told us it wasn't charged and would take a couple of hours, we then ask if someone could give us a jump, their reply was everyone was busy. What a joke. We inquired about buying a battery, carrying it to our car and installing it ourselves. $160.00 for a battery with a two year warranty. What would the price have been if they had installed it. Shame on these greedy people. Our daughter left work to jump our car, we went around the corner to Midtown Automotive, got a battery with a four year warranty installed for less than the one uninstalled from Mavis. By the way, Midtown had lots of customers. read more

I do not recommend this place!! I wish I would have read the reviews prior to going there I made the Assumption because Hill's was always great that they would be just as good you know what they say about assumptions. I drop my car off at 10 a.m. to have one tire replace an oil change they said it would take two hours two and a half hours later my car was still sitting was not ready until 4:30 that afternoon. the very next day The Hub fell off of my tire because it was not properly installed they've yet to figure out what they're going to do with that. They supposably changed oil but the oil light coming on saying it needs to be changed. Then when I asked why it took so long the intelligent man running the counter said we're like a doctor's office things happen and when you leave your vehicle it gets put to the side. I should have never left my car there when we walked in there was a man at the counter arguing with the fact that his car had oil all of the door and on the seat. So much better when Hill Tire owned it. I will never go back there and I wouldn't suggest either. read more