I came into the store, a wonderful young lady assisted me, quoted prices. When I came back the following day to have the work done, she was not there, it was probably her day off. After waiting a while the gentleman behind the counter was apparently having some issues on the phone. Ignored me, really did not acknowledge that I was there. That should have been my cue to leave. I stayed till he was done (approx 10-15 minutes). Told him I was in the day before and had gotten a price quote. He could not find the paperwork and had to go through the whole routine again. Attempted to up sell me. Work was done, I left. Over the next few days I noticed one of my tires was loosing air and had to constantly refill till I had the opportunity to get back. Again, the guy was the only person, again on the phone discussing an issue with their computer system and again waited, and waited. He finally attended to me, I told him of the problem I was having, they pulled the car in. After checking it out, he claimed that my rim was warped, they will see what they could do to prevent the tire from loosing air (strange in that the tires I had mounted before they were replaced, not one had air loss!). Most of my driving up until that point were on local speeds, 35mph or under. When I went on the highway, the car did not ride smoothly. Instead of taking the car back to STS I had the auto dealer where I bought my car and have all service work done, look at the car. They check the tires for balance and saw that they were out of balance, they corrected the tires. After leaving the dealership I made it a point to get to a highway and take the car to 70mph... the car hummed - perfect. So I paid STS $67.96 for computer balance and $79.99 for wheel alignment to this I now have to add $59.95 to the dealer for their work. Prices noted do not reflect the sales tax that was added. Oh and the STS sales person said that my battery was no good and should consider a new battery, to which I told him the battery was relatively new and I would take it back to the dealer to check. So when the PROPER wheel balance was performed, they also checked out the battery. The battery was PERFECT.
Guess what, I will never go back here again. And the reason I did not go back to have the tires recheck and opted to go to my dealer... I could not deal with that person again. It might be a great place to shop, but the person they had working there is lucky he has a job!. read more