Worst experience ever....I have been buying tire sets from Mavis for years as well as handling my other repairs with them...I came in for a warranty repair on two tires that had bubbles in them from a NJ pothole. The guy who took me in was very polite. He went over everything with me and said would be handled. He came out about 45 mins later and said I need an allignment, which I declined as I get them cheap at Ford. He said no problem car will he ready in 15 mins. A few minutes later another guy came out and said I owed 450$!!!...I said what for? He said 2 new tires. Told him I had warranty/road hazard, and it was covered. He says you didnt gell me that and I cant check because the tires are off the rim. I said I told the original guy that when I came in and also offered to play phone recording of original phone appointment when we went over everything and set up time to come in(Govt employee phone records all calls)...He said he wasnt interested, threw the pen down and told me fine and the gave me a price of like 280 something ..I said whys it still so high? He says tire warranty plus allignment, I put it up and checked and fixed it. I said I specifically told the other guy I did not want it, then some random guy in the waiting area said, I heard him too...Then this guy took my keys from infront of me and said I'm keeping the car till you pay...Told him not paying for something I told you not to do, and if he needed verification to go get the original guy(turns out original guy is manager) and bring him in here and he can verify that I told him no...He hissed and fussed and mumbled some stuff under his breath and then have me another price of 168.00???...Again asked him why so high, told him I have used the road hazard warranty before on several sets (exact same tire model and brand) and it was never that much. He told me the peices just changed. I asked him when they changed and he said well when did you buy them, give me a date...I said I'm not telling you anything till u tell me when the price changed. We went back and forth about that for a while till I said maybe I need to contact the police as I feel you are trying to scam me . I asked him cor his name and he refused to tell me...I asked for a manager and he said I am the manager, I said so please tell me your name he still refused...Told him I'd call corporate, and I'm sure they could get it...It was a heated exchange at this point, I told him I want a break down of the charges , he said "you can read cant you"....I started comparing the prices I was charged today vs the last 4 or 5 times I had been there and none of it matched up...A few minutes later, He told me to go into the garage where the other guy was...He asked what the problem was and I explained everything to him.. He verified that I did NOT ask for the allignment, and it wasnt done...I said so wait, here we are arguing about me being charged for an alignment I didn't want and now you tell me that you never did it, which is what I wanted, yet this mechanic is telling me hes charging me for it because he personally set it up and did it....So once again, hes trying to scam me... He kept standing behind the other guy saying I did the right thing right? And then smiling at me and telling me "I told you"...Told the manager I dont appreciate being threatened to not get my car back and scammed by the mechanic, in which he just kinda politely ignored and kept explaining things (Rightfully so, he was attempting to deescalate the problem, understood).. He broke down the pricing to me, went over all my old service and purchased and said look, all the previous times you were charged wrong, it's based on the tire and they all charged you too little. I told him I had negotiated a discount via price match with the corporate number and he said they wrote it up wrong all those times and I never should of got that price...(Price is why I come back to Mavis every year for new tires as well as my girlfriend, who just spent 700 on snow tires late last year and new tires a couple months ago) I've spent thousands here... Long story...I was charged 167$ to replace 2 tires with hazard warranty... When every other time I was charged probably half of that.. Dont know what to believe but it doesnt seem right that corporate gives me one price year after year that several locations honor just to he told everyone has been doing it wrong, consider yourself lucky..Guess they dont care about repeat customers.Will go back to buying tires at Firestone, they are more expensive but I never dealt with these types of headaches, threats and unprofessionalism. Left trembling I was so mad at how I was treated and talked to....1 more thing, I asked the manager what the other managers name was the guy who was threatening me and snatched my keys from me, to which he told me his name was "Steven" and he was NOT a manager, was his assistant.....Another lie
...Keep an eye out for him, hes a con artist..) read more