Returns department was excellent and Patti was very kind and efficient. Wish other Macys would…read morelearn from her what customer service is. She was extremely helpful. They didn't have styles that one could actually buy but it's a very nice and organized store. They can definitely improve upon the lighting and make it brighter inside and have a larger Petite section for sure. They also have a Backyard clearance upstairs and one can browse this section to find deals here.

Macy's hasn't changed a lot in the last ten years. The store is clean. Employees are friendly. A…read morelot of merchandise to choose feom - large clothing selection. This visit there were a ton of sales, so it might be a good value. Check the sales ads for extra savings and bargains. Not a large sock/hosiery selection. Macy's has changed up there chwckout processes. Instead of checking out at the counters, there are two checkouts per floor. Be aware of this because the lines do get long.

Went to look at the store clothes were sized as o to 4 with no sign on how to determine your size…read more Since I didn't see anything appealing, I didn't bother asking. There was a fairly limited color palette with shorts. Pants, bras, leggings, dresses and tops. There was a sale section in the back of the store.

The employees were super helpful, and the store is relatively organized. The prices of clothing…read morethat isn't on sale is pretty pricey but they usually have good sales on their clearance products.

I received a call from Liz, the store manager, regarding my previous experience. She called as a…read morecustomer recovery follow-up, apologized for the situation, and took the time to explain the confusion surrounding the return. I appreciated that she personally followed up and acknowledged the situation. She also said she would use this as a coachable moment with the team to help prevent something similar from happening again. While the original experience was frustrating, I do appreciate the follow-up, apology, and effort to address the issue. Thank you, Liz, for taking the time to call me and make things right.

I was disappointed with the customer service I received at this location. When I asked about…read morereturning a pair of sneakers that had developed a hole after only a short period of normal use, the employee at the front desk was condescending and dismissive rather than helpful. I was also told that a purchase made at Nordstrom could not be returned to a Nordstrom Rack store, despite both Nordstrom's website and a customer service representative stating otherwise. Instead, I was told I would need to drive to the Scottsdale location to process the return. The interaction lacked professionalism and left me feeling that my concerns were not taken seriously. Based on this experience, I do not plan to return to this location.

the store is fairly large with a women's section, men's section and children's section. Their…read moreprices were very reasonable if you are able to find something you like. It wasn't a really large selection and mostly casual or work casual type clothes. My granddaughter found something she liked. The checkout person was very nice and offered us their reward program with I declined but nice to know about it. He was considerate to carefully fold her clothes so they fit in the smaller bag she was carrying since they only had a very large bag which we declined.

Had a pair of pants for a few months and they started to severely pill. Clearly a defect in the…read moreproduct, and I felt like they couldn't care less. I was told that I could donate them for 15% off of my next purchase. Zero recognition, zero customer service.

My best friend and I went shopping at this location yesterday. I haven't been to an Old Navy in…read moreyears because I mostly shop at thrift stores. But it was just as awesome as I remembered, with great prices! There were so many cute things on clearance with inclusive sizes for all. I'm especially compelled to write this review because one of the employees (I believe she said her name was Megan) was so helpful and kind. She casted such a good vibe as soon as we walked in. She was available to help as needed, and even came to the rescue to refold some pants that we accidentally knocked over with a smile on her face. I believe she was training a new employee and her attitude was so sweet toward everyone and it made for a great experience. We will be back!

Great sales here on casual items that I needed. I scored some bargains but also nicely-styled ones…read more I think Old Navy had gotten even better over the years.

I've been to some pretty impressive Off 5th stores with a great selection of designer clothing but…read morethis store was a huge disappointment. I visited on a mission to find an evening dress - absolutely nothing. However, I was there, so I thought I'd look around to see if I could find something to make the drive not a total waste of time. In almost every category, the store selection is underwhelming. The organization of clothing feels chaotic. It looks and feels like a thrift store. Assistance is non-exisitent. I wish I had something more positive to say. I love shopping but I didn't love shopping here. I might go to Off 5th in a big city hoping for a better shopping experience but I wont go back to this store.

Great store! Hayden, Mallory, Brittney, Delaney and Marley were all very helpful. Amazing staff…read morethat is willing to help anyone find what they need for a reasonable price.

I just stopped in to use a gift card and my $5 welcome gift. Once again I was impressed with the…read moreservice. Tabatha greeted me and helped me find the items I was looking for and answered all of my questions. I love the items I purchased and love love the service! I will be back!

Overcrowded, understaffed, long checkout lines, and no employee masking. I won't be back.read more

Can't ask for much more in a Western wear store. I went in needing a full outfit: head-to-toe…read morecowboy. I have never worn boots, or a big buckle, or a hat, or anything, but I was greeted cheerfully, and within an hour, I had everything I needed to look the part. The staff was warm and helpful. I probably will never have another occasion to shop here, but you can bet I would.

Every time we come to shop at this location it is always an issue with customer service. We need…read morehelp finding a boot size or hat size and no one helps. No one greets when we enter and when we ask for help they do the bare minimum to make sure we find what we are looking for. They never say anything either when they see us in the store for a long period of time and see us walk out empty handed even when we have asked for assistance.