I'm going to have to echo everyone else who has reviewed this store…read more The customer service is unbelievably bad, unless of course you're buying directly from the store. My girlfriend spends roughly $800 to $900 at a time buying from their online store. Those items that do not work for her, we return. We do the return at the store. We do it this way for two reasons. 1. So we can see that the credit is done 2. So she can also look to see if they have anything else she may like and/or the same items she is returning more in a size that is suitable for her petite size 0 frame. The employees hate having to do returns and try to encourage you to do them online instead by going back on line and registering your return and getting a QR code. You then take that QR code into the store and do your return. So you are pretty much doing the employees job so they don't have too, and you still have to go into the store for the return anyway. There are always some cranky ladies working here and they try to mask their distain for you and your returns by acting like they are very important because they work here and talk AT you very loudly. My g/f is really rethinking her decision to buy anything from Ann Taylor simply due to how we get treated in store. She said she will stick to Von Maur, where the staff is very helpful and always glad to see you. Ann Taylor needs to pay attention to their customers and get rid of the bad customer service. They are losing sales due to it.

I went there, though they may have nice clothing, they are expensive for the materials they're made…read moreof and the associates are so stuck up and look down on you. there was a customer paying with cash and my understanding, they asked if her large bills were counterfeit, in front of the customer, what nerve these associates have. I would have complained to the manager. this place is always empty, except on holiday and weekends. they should get competent people in there with some manners.

I stopped in to look for some stationary and thought they might have some notebooks and journals on…read moredisplay. Unfortunately they only had a few in the clearance room, but none that fit the bill. Otherwise the store is really large, spacious, and always pristine! I enjoy looking at the displays and sifting through clearance. IT's always fun to window shop, especially as the store changed from summer to fall. Staff is friendly and attentive.

Lane is always so kind and helpful! Regardless if I'm dressed down or up she always ensures I have…read morea good experience and doesn't let my appearance defer her from helping me! Hoping others at that location treat her well and learn from her

This is one of my step-daughter (15) favorite store. It's very so-cal, and reminds me of pac-sun…read more There are a lot of cute very trendy basic items here. A lot of tank tops, shorts, light sweaters and jewelry. They also have a lot of Van's shoes, canvas and some nikes. I have tried myself to wear clothes from here but they're on the junior sizing. They are either super expensive, or having a great sale so it's hit or miss. I find the staff to be average, a lot of young kids, working their first jobs probably, so getting rung up or other sizes isn't super fast, but just more time to look around. It's right in the middle of the second floor behind aunt annies pretzels.

I just love the sweaters fall and winter fashion just peachy I am drawn to their coats and firs as…read morewell

Another business with super friendly and kind staff! It honestly makes shopping and being out in…read morethe world so much nicer. Every time I have visiting this store the staff was unbelievably kind. They have great pricing in store and a pretty nice selection of items available to purchase! Love stopping in for gifts or for a personal purchase.

Great experience! Mika was awesome as were all the ladies working in the store. Very helpful! I got…read more2 gorgeous purses and a pair of earrings for 70 percent off!! Thank you Mika and team!

Doing a little shopping and I love stopping into loft. They have a great sale selection and staff…read moreis super friendly! They have the newest arrivals you can find in site and they are great for returns. If you're in the mall Defintely stop here for some hidden finds.

Wondering what is the criteria for getting help in this store? Or even a hello? Just went in…read morelooking for something to wear for graduation and get zero from 3 ppl. Two of them walked right me. Do you have to be white to get acknowledged?

The girl that offered to help me was nice but she was dresses in Jean shorts and Birkenstocks…read more She is representing the store She needs guidance on what to wear

Love this store--so many wonderful brands and price points are great for a wide variety of…read moreshoppers. The stylists are on point with trends but also combining your specific tastes in each outfit. There's never pressure to buy or any fake "oooh that looks great on you!" when you know it doesn't. My personal favorite stylist is Alex (at Regency). She listened to all my likes and dislikes and made a perfect wardrobe to choose from. Definitely go see them (and Alex)!

The staff here could not be nicer or more helpful. I wasn't really looking for anything, but I have…read morekids so I stopped into see what they had. Of course, everything is beautiful and you know the quality is great. It was fun to kind of window shop while making conversation with the staff. I ended up finding a book for my daughter and it was only $9.99, can't be that. When I checked out I enrolled in their loyalty program and it was super easy. Inside regency is PB, PBK and William Sonoma, so it all is under the same umbrella, pretty easy.

DO NOT ORDER FROM POTTERY BARN. TRAUMATIC EXPERIENCE EXPLAINED IN FULL HERE (It's making me feel…read moremarginally better to blast them and this story all over the internet). I ordered new bedroom furniture in October, to be delivered in November. First the delivery date got pushed back to December. Then February. Then APRIL. I called, they refused to do split delivery and were holding 2 of my items (a nightstand and a dresser) until a bedframe shipped from overseas. Late January rolls around, Bedframe is actually here! Wow yay it's not April yet, later than I initially thought but this is ok! Wrong. We scheduled a delivery time and I took all my old bedroom furniture out of my room and took off work to meet the delivery guy. But no one shows up. Weird? I call Pottery Barn, they say delivery should never have been scheduled because they'll only deliver once an entire order can be delivered, and 1 of our items is missing. Yeah yeah the bedframe I know, but I got a notification that it came in and we could schedule delivery now? Turns out the bedframe is there now - but the nightstand (that has been there since October) is MISSING. What?? PB said they'll do some digging and get back to me. 2 days later.... no one got back to me so I called again. Nice lady tracks the nightstand to a different warehouse and said give us 7-10 days then we'll reschedule your delivery. 10 days pass ...... crickets. I call again. Different nice lady tracks it down and gives me the exact same answer - at a different warehouse, give us 7-10 days. At this point I said no thanks just cancel the order. They said so sorry, we'll give you a discount on your upcoming PBK order (a separate order scheduled to come in March). I said thank you, that's the least you can do. Now it gets worse...... are you ready? Nice PB lady #1 put some notes in my profile about how PBK needs to give us a discount for this whole ordeal. Nice PB lady #2 adds more notes to my profile reiterating yes, these people need a discount. PB lady #2 gives me the phone number for PBK and says call them, they'll get you sorted and make it right. I call...... PBK says sorry, we can't give you a discount. PB is a "separate company" and can't do that. I said ok F you guys, cancel this order too I'm just. They say great, we'll give you a $4K PB credit! I said no, that's unacceptable I want a full refund to my credit card. They say ok we can give you a partial refund, you'll still have to pay the shipping costs (despite the fact that my order hasn't shipped yet). I took this all the way up through multiple managers and never could get my shipping costs refunded. Long story short: I almost spent $10K at this company in a 6 month period. Now they will never get a dime from me. Hope the $400 they kept for my "shipping costs" was worth it for losing a lifetime customer. Don't order from PB or PBK. Don't make the mistakes I did.

Amazing way to elevate your wardrobe at a fraction of the cost! Clearance is always full of great…read morestuff and the customer service is TOO NOTCH! Hundreds of shoes, shirts, belts and plenty more!!

Gurl, the joint overpriced!…read more Its a men's wear Mecca here. Everything from fancy socks to $80.00 button ups. The shoe selection is pretty large - sneakers, leather loafers, Oxford style, and leather bootie style. They also have clearance for shoes and shirts but it's strange. (Buy one get one 50%, or buy 2 get the 3rd shirt free)... Lame. If you're fancy, check it out!