For my daughter's first birthday, my husband and I decided to get her the Anywhere Chair from Pottery Barn Kids in Regency Court. The color we wanted was not in store but I bought it on good faith that it would soon be in stock. The lady that helped us was very helpful in persuading us that my daughter needed this chair. I put my 9 month old in the chair and she lit up. We purchased the chair and I decided to purchase a separate slipcover online. We purchased the chair in early January.
On January 30th, I went online and bought the cover, giving myself 2 months to receive the slipcover before she turned one. Though the chair is pricey, we made it work, and it would be the only gift from us to have on her birthday. When I made the original slipcover purchase, the color I wanted, charcoal was out of stock, but it said it would be in at the end of February. The end of February came and went and I got an updated notice that it would come March 11. This was cutting it close, as my daughter's birthday is the 21st.
On March 11, I got another updated notice that it wouldn't be here until the 24th, 3 days after her birthday. I was devastated and started to panic. This would mean that we would have NOTHING to give my daughter on her first birthday. She was a NICU baby, so her birthday is already very emotional for me.
I called customer service to see if there was ANYTHING that they could do. The lady I chatted with on the phone was unpleasant. She kept telling me repeatedly that there was "nothing they could do" and that I made the decision to buy a "very popular item." I was not happy!! I asked her if they could speed up the shipping, no, if they could give me another color, they were out of every grey color. I didn't know what to do. This may not sound like a big deal, but I put some SERIOUS thought into my daughter's first gift and planned for it 2 months in advance!
After crying to my husband about our daughter's ruined first birthday, he told me to calm down and call the store I had purchased it from.
I called when they opened and spoke with Diane. She was super sympathetic and made it her mission to make the situation right. Though I won't go into detail about what was done in this particular situation, Diane made it right and made sure my daughter would have something to have on her first birthday. She went above and beyond anything I could of hoped for. Diane is the definition of customer service. Though I felt as if I would NEVER EVER buy anything from PBK again, she makes me want to shop there again. Thank you Diane for fixing this problem and making my daughter's first birthday exceptional! read more