This is an incredible community with excellent management and community relations. The facility…read moreitself is a beautiful newer building, with Scandi details such as light woods, very uplifting, beautiful architectural details, lots of light and windows, and overall immersive and convivial common spaces. I found it very pleasant there. Also love the dining area overlooking the atrium. All spaces well designed, well kept, clean, and modern. The apartment rooms are also beautiful spaces with luxe carpets, modern kitchens, and baths, with good amount of storage. The food quality and service could be improved, but we ate at an odd time...2:30 pm on a Saturday. I can't say enough about the people running this... so many activities and the residents themselves are go-getter and so friendly. Beautiful facility ! We worked with the community relations Director and he was wonderful and helped us thru a very stressful process of convincing mom to leave her big house. He really knows how to talk to and relate to older persons, and he so committed and compassionate. He gave us incredible advice all along our journey to find a place for mom to live. He gave us incredible tips, referrals and information to help with the process. My mom chose this place out of all the ones we looked at, but due to timing issues and availability of units and some additional amenities she needed, we went with another wonderful Merrill Gardens property. Do not hesitate to make this your or your loved one's new home!

Here is a suggestion. (Unless this is the result you outcome you wanted.)…read more Get your bigots off the phone. Two separate people, a man and woman, at separate times in trying to schedule for my parents to come see the facility-- made comments about our names, even joked that our last name doesn't sound Swedish. Listen- I've been a business owner here in Ballard and helped start three companies out of this neighborhood and lived here for nearly 30 years. No I'm not Scandinavian, thanks for noticing in the way your company seems comfortable doing. I am not only cancelling any visit, but I am also reporting your treatment of customers of color to the Secretary of State's office. You all are so comfortable in your prejudice you didn't realize that the year is 2026. You have as much access to the world as anyone and you should probably look out the window and check who your neighbors are. Your staff is atrocious. If you are a different company than you are showing yourselves to be- then what's the delay?

It is a very well run facility. All staff are friendly and helpful, units are great, food is…read moregreat. Underground parking is available to all residents. Activities are plentiful. Each unit has cords that can be pulled if they are having health issues or have fallen etc. When I accidental pulled the cord in my bedroom, two staff people arrived within 2 minutes to help me. I had visited at least 10 other senior facilities and then I found Murano. A one time fee of $40,000 is all you need to live there. You pay rent for your unit. The most expensive is $16,000 a month for a fantastic unit with views. Staff come once a week and clean the units. It is like living in a hotel, most everything is done for you. There are many activities, guest performers and speakers, and MUCH more!

I attended Murano's 'Moving Seminar' on May 20, 2025. It was super relevant and helpful. I am…read moreanticipating a move to a retirement community in the coming year and the presenters did an excellent job, especially Rebecca King on powers of attorney and Rebecca Ricard of RR Move Co. on moving seniors. The realtors, Jim Badgley and Jackie Claessens, also gave useful information on selling your home. The wealth management portion was less helpful but that's because I already have an excellent financial advisor. Plus there was lunch! Thanks to Murano for providing this well planned and well organized seminar.

Let me start of by stating that this is a sincere opinion, and not meant to be anything other than…read morean honest review. I feel it is my duty to share my perspective. Take heed, this is coming from an individual who knows what they are talking about. I am someone with a lot of experience in senior living communities. I've seen many examples from all over the country (east coast, west coast, southern USA), and can confidently say that Bainbridge Senior Living is the worst I've come across. What is promised to families during tours is not followed through on. Not only that, they fail miserably. Do not be fooled by the shiny exterior or the convincing marketing staff. You would think that given the price residents have to pay in order to live within one of there communities that these facilities would be top-notch. Absolutely not the case. I would argue that people with positive feedback regarding BSL have not looked hard enough. My number one issue is the general lack of integrity. The activity calendar, which is used as a focal point when selling rooms, is almost never followed through on. Nothing ever seems to be happening in memory care. Furthermore the building's architectural design does not seem to have the needs of memory care in mind. Usually there is an outdoor area readily available to memory care residents to walk freely in. It is an essential feature. In this case there is only a tiny balcony available that, as I see it, can fit three people comfortably. Keep in mind there are many more than three residents on any given floor. This means residents have to wait until a staff member is available to take them down to the bottom floors where they can access the gardens/grounds. How often do you think this happens when there is a staffing shortage? Few more notes: I've never seen the executive director outside of his office. In other communities the ED's are seen interacting with residents. It is an essential function of the role. There is a rotating door of staff members coming in, and out. This is for a reason. There are surely some good staff members who manage to stick around, on who's backs the company rests. I've witnessed a lack of professionalism and rudeness on several instances. I'm not sure why more people don't speak up, but they should. I've spoken to many people (residents, family members, and staff) who are dissatisfied with this company. You and your family member deserve better than what you'll find at BSL.

They say Disney land is the best place on earth. Well so is Bainbridge Senior Living…read moreSally B

In my last review I groused a bit about the food quality. The food quality has improved markedly…read moresince my last review. While I miss the luxurious buffet, a lingering result of COVID-19 protocols, the prepare to order delivered to table and available for pickup is back up to excellent quality. Put Mirabella on your list of retirement care communities to check out!

My husband and I have lived in a Mirabella apartment since July 2019…read more (I just happened on a negative review that shocked me. ) I initiated a search 5 years ago after falling down stairs twice in our wonderful Ballard house. the transition was fairly easy, much to my surprise. We had an easy move-in and live very comfortably here. There are staff dedicated to moves. The move-in fee was big, but we sold our house, so not a problem. If you move or pass away, a large % of the fee is refunded. We get the equivalent of a big meal a day per person (or 2 small ones) included in our monthly fee, as well as fairly thorough housekeeping every 2 weeks. I don't own a vacumn. They gave us new carpet and I chose to have wood floors for part. On move in, you choose things like wall paint colors, etc. The dining rooms include a casual one where you can pick up meals or choose baked goods etc. I love the staff here. I hire someone to help me above and beyond, but could comfortably manage without if needed. I love to be surrounded by books and have built- in shelves. Maybe you will be lucky and move into a place like mine where the previous occupant did so. We have an electric fireplace. You can move in your furniture at your own expense or find helpful relatives. Parking is an extra fee, tiny if you compare it to city charges. We have a big swimming pool, a smaller warjacuzzi and hot tub, a " Restore "  of items donated or left behind, where I like to shop. It was created by and staffed with wonderful resident volunteers. Lots of programs of all kinds, classes like a writing class I'm fond of. Many other services help, like packages delivered to your apt door. During Covid, they delivered our food. I think you get a certain number of such deliveries a year/ free. They are NOT paying me for this review.

At Bayview, every detail--from the thoughtfully landscaped grounds to the curated activities…read morecalendar--reflects a commitment to enriching the lives of its residents. The community's vibrant social life includes regular arts workshops, music performances, and intergenerational events, all aimed at fostering connection, growth, and fulfillment. Looking to the future, Bayview continues to evolve, seeking resident feedback to refine its services and amenities. Whether through new wellness programs, enhanced dining experiences, or expanded learning opportunities, Bayview remains dedicated to setting the standard in senior living--a place where dignity, joy, and community flourish every day.

Have lived here going on three Years now. The relationship…read morebetween independent livers and staff is outstanding as is the food. The PT and OT staff are the best. The stand alone non profit and the positive role that independent livers play in leadership provide opportunities for rapid responses. Great caring place. .

Severely understaffed, especially in Memory Care. A lovely facility that tricks you into thinking…read morethat the care will be excellent. They charge based on "care points", then they simply don't provide the care they say they will - basic stuff like tooth brushing, changing diapers for incontinent clients like my dad, helping them eat, not losing their clothes, you name it. Costs have inflated by 30% per year, while my dad has pretty much stayed the same. They have a few staff that really care, but they are so overworked that the overall experience is still bad. Beware!

Extremely understaffed. Employees having to work doubles and alone. No plan to hire more due to…read morelawsuits. Please read up on his place before you let a loved one live here. No enrichment director or assistant, no culinary director, other departments extremely low staffed. This is what they were sued for and it's still going on.

I stayed in Sagebrook Senior Living in Ballard for two weeks this summer. It was a respite stay so…read moremy wife could go to Kansas to visit her mom. The stay was more than I expected. Residents were wonderful. Introduced themselves to me and asked to sit with them at meals. The medical staff was excellent. I have Multiple Sclerosis and need special care. My wife is a nurse and we had looked at other places but she was not comfortable with leaving me at them. After meeting with the Brookside medical director she said this was the place. All during my stay everyone was making me feel at home. Would recommend Brookside to anyone looking for a place for a parent or themselves.

My dad has lived here for a couple years now. Every time I talk to him about it or visit him, I…read morecontinue to unimpressed, especially for the amount of money per month he is paying. (The first irritating thing being the monthly rent was raised by a couple hundred dollars a few months after he moved in and that upcoming rate change was not revealed to him when he signed the papers.) They have a vulnerable population that in many cases is getting substandard amenities. I'm not talking about actual physical care. I don't have experience with that side of it. Everything is clean, frequent varied activities for residents, etc. Here are some things I don't like: 1. The internet in my dad's room is terrible. It's slow as molasses. There have been occasions where the internet is flat out not working and it doesn't seem to be a priority to get it working again (although my dad noted on one of those occasions that the internet in the office area still worked.) My dad is too old to realize this is not acceptable. Even if all he was planning on doing was playing online solitaire. I would urge anyone moving in who likes the internet to fully investigate this in the room they are planning to move into. 2. My dad expresses concerns about the high rate of turnover in the kitchen/dining room staff. He reports that this causes inconsistency in quality of food. 3. Also, new faces all the time means the residents can't build relationships with staff, which is a missed opportunity to make the place more special. 4.The high turnover raises the question about how good the work environment is. I assume it pays not much more than minimum wage. I overheard a slightly racist interaction between a resident and one of the staff recently which makes me wonder if sensitivity training needs to be offered to the residents, OR the staff's rights to be treated well by both management and residents is not being stood up for. Maybe this is just me resorting to stereotyping about the older generation that they might demonstrate racist values when interacting with people of color serving them. This is pure speculation--all I know is the turnover is high and whatever the root cause is should be addressed. Pluses are great location and the lobby is spacious and comfortable.

Very inconsistent service, particularly in the dining room. Dining room service generally ranges…read morefrom "not so bad" to "horrible" - seldom does it deserve to be rated "just okay," and it is extremely rare for the service to be rated "better than just okay." Their (the staff) hearts seem to be in the right place [they sort of care], but they do not get enough training. The cooks run the show, and they seem to be very temperamental and inconsistent. The serving staff seems to be dominated by the moods of the cooks. If the cooks are being temperamental, that experience is transferred out to the food service presenters who then pass it on to the customers, patrons, and residents. Generally it seems be best to avoid having anything to do with the dining room, unless one chooses to be aggravated and frustrated. There seems to be communication issues - lack of communication, and how information is communicated.