The install of new windshield. The tech got adhesive on their pants and sat down in drivers seat…read moresmeared into seat. Tech took my vehicle without my permission to try clean up mess. Truck smelled of harsh chemicals for a week! The seat is faded from the chemicals. General manager said would replace seat cover. part expected in couple days. Since it is over a month with no words or updates. I contacted the location and left 2 messages for a complaint and asking when it will get repaired. Getting the run around as they say manger is not available. Come on people! Be very careful in selecting this company to replace auto glass! In fact I would not trust bring my vehicle there for auto repairs! Very dissatisfied customer. Post

From the owner: Serving Apple Valley, MN and the surrounding cities, get expert auto glass repair brought to you by…read moreCaliber Auto Glass mobile auto glass replacement services that come with a National Limited Lifetime Warranty and recognized as one of Forbes' 2026 Best Large Employers. We can take care of chips, cracks, and perform windshield replacements as well as any auto glass replacement. We make it quick, easy, and handle all claim processing for you, too. Have driver-assistive safety features on your vehicle like Pedestrian Detection? We have top-of-the-line ADAS Calibration services to make sure those features are well-tuned and ready for the road.

I used to be a fan of Safelite until this past experience. Scheduled a day to have the mobile tech…read morecome out and replace my glass. Two days later I took off the day to have my glass repaired from a big crack. The tech came out at approximately 11:55am and my appointment was scheduled for the hours of 8 to noon. I met him in the driveway and immediately he stated he could not do the car at my place because it was a convertible and because of the cosmetic windshield garnishes which are brittle. I told him I took the day off, which in my line of work is quite a bit of money lost. He stated that they would have to do it at the store location in Apple Valley. I told him to make an appointment for me and it was agreed upon that I would drop off the car that evening and they would be able to do the car the next day because their technician had 40 years of experience. The next day I got a call from Matt the technician stating I would need to get new garnishes (surrounds) for the windshield because mine were already broken. Later in the day I called back Matt to get the number to talk to Brian the manager. Upon speaking with Brian, he told me they hadn't even started the windshield replacement because they didn't have the garnishes for the windshield. He stated they would try to get them from the dealer. I told him he was wasting his time and that Mazda is the only place you can get them now as the Fiat ones are no longer in production. Brian and I went around and around and I told him he was wasting his and my time by postponing doing the windshield due to no decorative garnishes being at the Fiat dealer. I let the car sit there until Saturday as my displeasure of Brian not listening to my concerns and picked it up from the lady at the front desk. She told me the garnishes were on backorder and they could be 3 days, three weeks, or six months out. I asked her if Brian checked into the Miata ND ones and she stated they will not fit my car and that the experience of 40 years from their tech said so. After really voicing my displeasure and making the statement that they were being like a tire shop that wouldn't fix my flat because I didn't have a matching hub cap, I left with my broken windshield. Fast forward one week. I ordered the exact replacement garnishes from Walser Mazda in Burnsville and the three pieces of garnishes were overnighted from Chicago, and in my hands the following evening. Today, my windshield was replaced with the new garnishes in my driveway, zero issues by a local shop and all of it went through my insurance without a hiccup. The incompetence of the lady at the front desk, the tech with a supposed 40 years of experience, and especially the Manager Brian was next level. I haven't had such a terrible customer service experience in years. And in the end...this customer was exactly right and now I have a driveable car again. Thanks for nothing Safelite.

Service window 12pm - 4 pm. So made sure to take off work the end of the day to be present for…read moreservice. 4 pm rolls around and no repair man. Called at 4:15 to see where they were (phone automation was also awful), they connected with the driver and he said, "sorry running behind, be there in 10 min.". 1 hour later and 90 min outside of the service window I called again, and they could connect with the driver because the store was closed for the day. 10/10 would not recommend...

I've just recently brought in my new truck for an appraisal at the Lakeville location for a minor…read morescuff. I had read the good reviews on Yelp and so I was hopeful that I would have a good experience. The reviews were accurate! I wish I knew the name of the gentleman that helped me, but he was very friendly and was able to address the problem right away instead of making me schedule a service appointment. Of course, more serious damage would have required a scheduled repair, but I know now that if I ever need any kind of auto body work in the future I will bring my vehicle to LaMettry's.

Above and beyond service from LaMettry's team! Honest quote and super fast repair! They detailed…read moreand cleaned my car as an added bonus! Highly recommend

Thank you to Brad's team for repairing a derailed drive-side window of my Toyota Highlander. Brad…read moreaccommodated my repair request promptly, and his team executed a professional and clean job repair at a very competitive price. I highly recommend Brand Hanson's ProFinisher shop. Adelmo Monsalve, Ph.D.

Truck was in 3x.paint had runs clear coat had runs. Worst…read morecustomer service ever!!!! Brad the owner is a complete spineless loser! Refused to fix my truck rite even after I had 2 other shops tell me the work he did was unreal and needed to be redone! I will never say anything good. And don't pay a done before u look at your vehicle if your stupid enough to bring it to him

Amazing customer Service!…read more I brought in my 2024 Toyota Prius that had a couple small scratches in the clear coat that LaMettrys buffed out for FREE. They serviced me right on the spot and only took a few minutes. Special shout out to Del, Kegan, and his team! I couldn't be happier!

My new 2024 Honda Civic Type R in Championship White was brought here to resolve some paint issues…read more Told the dealer my concerns about potential joyriding, but it seems like the body shop didn't get the memo. Honestly, their work is excellent BUT for anyone who has a rarer and nicer than usual car, please have second thoughts about coming here. I had a few issues with how they treated my car and how they had a few hard pulls in my car without consent since the car was only in for paintwork. Every time i got my car back, there was always some issue caused by the shop. NOTE FOR THE SHOP: People are watching and they paid for these vehicles with their hard earned money. Please treat customer cars with more respect and don't joyride their vehicles