Service window 12pm - 4 pm. So made sure to take off work the end of the day to be present for…read moreservice. 4 pm rolls around and no repair man. Called at 4:15 to see where they were (phone automation was also awful), they connected with the driver and he said, "sorry running behind, be there in 10 min.". 1 hour later and 90 min outside of the service window I called again, and they could connect with the driver because the store was closed for the day. 10/10 would not recommend...

Absolutely abysmal. This was hands-down one of the most frustrating, incompetent service…read moreexperiences I've ever endured. I submitted a service request online, which required my VIN to even proceed. I entered it, scheduled the earliest available appointment--ten days out--and thought I was set. But no. That same day, I got a text asking for my VIN again. Fine. I sent it again. Then, just 36 hours before my appointment, I get a cryptic text: "Sorry you cancelled your appointment... click here to reschedule." I never cancelled anything. No explanation. No courtesy call. Just a passive-aggressive text telling me to start over. I called their 800 number, which was its own special kind of torture. Their phone system is a labyrinth of useless prompts designed to keep you from ever reaching a human. After more than ten minutes of button-mashing frustration, I finally got someone on the line. Her explanation? "We cancelled your appointment because we didn't have your VIN." Are you kidding me? I gave it to them twice. They couldn't be bothered to double-check or pick up the phone--they just nuked the appointment and expected me to wait another two weeks. This isn't just bad service. It's a masterclass in how to alienate customers with laziness, poor communication, and a total lack of accountability. Avoid at all costs.

After several back and forth calls because of my schedule, I was finally able to get Todd out for a…read morewindshield replacement on my 06 Wrangler. Todd was right on time and handled the repair without any problems. If the need arises again, I look forward to calling Todd. Definitely would recommend!

From the owner: I am an owner-operator here at Maurhill Auto Glass, Inc.. I have 25+ years of experience replacing…read morewindshields and other glasses on all domestic and foreign cars and trucks. I specialize in insurance claims and assisting you with the claim filing process. I also have competitive out-of pocket prices for those without insurance glass coverage. I provide a lifetime warranty on all workmanship. I am a local Minnesota company and part of my profits go to charities such as the ASPCA and St Jude cancer treatment for kids. I come to you to do the work. Your home or office, free of charge.

Multiple experiences with John and Advantage over the years. Each time was a great experience…read more From the claim file to the installation, everything went easy. I like to support locally owned businesses who have a stake in the community. You know with whom you are dealing when you get your glass service done by Advantage.

Quick, efficient. Top quality job. Worker was friendly and helpful. Highly recommendedread more

Great prompt service!! Local knowledgeable guy that works very hard to please his customers!!read more

THE BEST AROUND WHEN IT COMES TO GLASS. Mike came out to my work and was able to fix it right…read morethere. I love the quality of work he provides. very knowledgeable about his craft. Thanks mike, I will for sure use you and your company next time I need something.

As always you guys hit it out of the park, First when my…read morewindshield had a chip and now when my driver side passenger window shattered due to the extreme cold we had..

My windshield had a crack. Took it to Safelite in Burnsville. When I went to pick it up there was a…read morescratch about 6" long in the new windshield. I had bought wipers, so in good faith they would credit the wipers back if I accepted the scratch. Hindsight I wished I would have had them replace the windshield again, but being a nice person I am still waiting for my credit on the wipers....

Made the appointment last week, verified this morning and tried to see if she could give me a…read morebetter idea of time other than "between 8 and 1" no such luck she said. They didnt show, ...I called in and then they said we have you for tomorrow ( I guess things can be changed without follow up) is this the way things are done in the metro? Never happens like this in willmar.

Harmon auto glass sent me a survey. It took a long time to load the survey via their email. Then…read moreit only allowed me about 4 lines for comments. When I made the appointment receptionist told me I would get a call the day of to get a specific time when the technician was coming out, 8-12. That didn't happen. I called that morning and receptionist told me I was second on the list and he hasn't started the first job yet. Then the technician called when he was 15 min away. That is not helpful. Call and just tell me an approximate time. He introduced himself and told me he would be talking on his phone(ear bud phone). The technician, Koo started the job immediately. He was efficient, but talked the whole time on his phone. When I asked questions, he answered them appropriately. The constant dialogue felt like he was not present for the job. No customer service given.

In Minneapolis from out of town for work, someone broke into my van shattering drivers side window…read more Safelite said 2 days for an appointment , Chevy dealer said a week. Called All Glass and they got me right in. Job was complete 2 hours later , at $200 less than the Safelite quote! Thanks to Kelly , Michelle and Logan for exceptional customer service ! They got me back on the road , and back to work immediately , turning a bad experience into a great one. Highly recommend All Glass!

Pretty damn good job. keep up the great work. They let me…read moreknow there was an opening ahead of schedule

Safelite provided professional, efficient, and timely service. Scheduling was easy through their…read moreonline system, and the entire process was smooth. Highly recommend!

I had my windshield replaced, and the experience was excellent. Scheduling was easy I just did it…read moreonline. They also confirm your services through text. The staff was very friendly and gave clear instructions of where to leave our car to be serviced. I just went to the nearby shops while I waited. It was actually completed faster than expected. Everything was done perfectly. It was covered by my insurance and payment was a very easy process. Doesn't get any better than free. I recommend it.