The idea of "masking" for every sniffle is a craziness in this office must stop…read more No - you will not catch my sinus infection, I'm negative for CoV. Why push masking on everyone with a sniffle. This only serves to create an issue where there shouldn't be one. Again, as many note in their reviews, the front desk personnel may be following orders but some do so in an arrogant manner. This seems to depend on the staff member. I have a greater issue - one of the front desk personnel wiped her nose ALL over her hand. My doctor visit was great but to see this on my way out...

If you leave a message, you may never get a call back. Diagnosed with Uti, which turned out to be…read morebladder cancer and they never called to say it was not a Uti. Well now urgent care sent the results to them and they never called to tell me. When I called to make another appointment, they told me they could see me in 3 weeks. My girlfriend had to go in there screaming and demand I get seen that day. All I can say is shame on them. No care for their patients.

Always receive quality care from Dr Tota-Thurn. She is very knowledgeable and compassionate Been a…read morepatient for over 25 years. The office staff could improve their service.

Great doctor. She is very knowledgeable in her field and uses that to help people Always will…read morelisten to your concerns

I have been seeing Dr. Lane for two years now and wanted to share my thoughts about this fine…read moredoctor. One of the things l most like, is she never rushes you. When she is with your all her focus is on you and the issues at hand. None of that talking to you while running out the door. Secondly, she doesn't over prescribe. And each medication is reviewed for effectiveness and dosage. But mostly l like her bed side manner. Extraordinary! So few doctors these days possess this extremely important part of patient care. Dr. Lane truly cares for her patients individually. I am so glad l found her and am in her practice. (Also, scheduling is a breeze and there is very little wait time before you're taken in.)

As promised, I had my outpatient procedure today and would like to update! Dr. Tambar and her…read moreattending nurse were wonderful (I regret I don't remember her name)! Just like last time, everything was ran efficiently and I was in and out in a timely manner. They did a wonderful job of numbing me up with lidocaine ... when I felt even a bit of anything and would make a wincing face, the attending nurse would notice my reaction and the doctor would give me more. I am such a wimp when it comes to physical pain at all, but it has been almost 7 hours since my procedure began, about 6 1/2 hours since the last shot of lidocaine, and I don't feel much at all. I followed their instructions and they gave me an ice pack to immediately put in my bra on the side of my outpatient procedure and I'm home. They will send to pathology to confirm I am ok and they scheduled me for a follow-up next week. I really love it here. I hope I don't have to come back here, of course, due to the main focus of this office ... but if I did, I would feel I was absolutely in the best hands, and these are warm and compassionate ladies working here, and I truly recommend this place if you find yourself in need of care for your "girls" ... you will be treated with dignity and respect and wonderful bedside manner!

After discovering a blood clot in my calf, I was referred to this office for further treatment. I…read morehave had 2 visits so far; one with Dr. Krabak and one with his PA Danielle. Both were absolutely amazing, thorough, and knowledgeable. They both took the time to speak with me, get to know me and my condition well, educate me, and create a game plan. I was really impressed, as so many doctor's offices rush you in and out and have have left me with questions and confusion and uncertainties. If you are looking for this sort of specialist, look no further!

The setup for check-in should include lighted numbers over each clerk so that patient knows who is…read moreavailable next.

terrible experience with a doctor named Jana Buffalo Medical Group. She was completely…read moreincompetent and couldn't even do a basic assessment of an elderly geriatric patient. She didn't know the difference between the fact that my mother had just left her hairdressers and she walked through the parking lot on a day when the wind was blowing 30 mph and messed up her hair and then she wrote up in her that nobody's taking care of her hair unkept. As well as anything everything she assessment was wrong. And when I complained they refused to remove all of . Stay away from Buffalo Medical Group especially stay away from this poor excuse for a doctor.

Smart. Knowledgeable. Great staff. Doesn't keep you waiting and waiting. Very good teacher and…read morealways has med students in the office. Deft touch.

In my previous review, I mentioned Dr. Felstead being a wonderful doctor. While that probably…read moreremains true today, I am less than pleased with the office staff. After remaining on hold for nearly 15 minutes, I was greeted before asking to schedule an appointment with Dr. Felstead. I explained to the girl (I think her name was Michelle) that I needed to make an appointment but I would probably be considered a new patient. I have been out of state for the past few years trying to help a sick relative. She advised me that my account was inactive and placed me on hold. When she came back to the line, she tells me that in 2007 I told the staff I was going to be seeing a new doctor and they can no longer see me. I told her that was not the case. I explained that I moved to Texas to help family out and that I never transferred care or told their staff that I was doing so. I pleaded with her to try to schedule an appointment. After several minutes of pleading and arguing, she placed me on hold again to speak with the office manager. When she came back on the line she told me that I had 3 cancellations and per their policy, Dr. Felstead cannot see me. I explained that the "cancellations/reschedules" happened more than 5 years ago. She just kept repeating "that's our policy." I asked to speak with the office manager but was not allowed to speak to her. I asked if there was any way for them to ask Dr. Felstead if he would see me. She just kept telling me I broke their policy and would not be seen. When asked if Dr. Felstead could give me a referral to another PCP, she told me they won't refer to other PCP's. I ended the phone calls in tears-this was truly surprising and upsetting. And if I had been able to see the doctor, he would have told me my blood pressure is through the roof. I trust Dr. Felstead and value his medical opinion. It's so difficult to find a great doctor which is why I wanted a referral if I could not see him. My updated review only contains 2 stars because having a good doctor is not worth having to deal with a staff who's falling apart, arguing with patients and who lacks sympathy or compassion.

I see Dr. Felstead and his resident Dr. Derek Gallucci. They have been wonderful and Dr. Gallucci…read moreprovides amazing, detailed and focused care to my family and I. He always leaves us with a smile on our face and the medical advice and any necessary follow ups. Almost all the doctors at Primary Care are amazing, caring and thorough. They encourage you to call and ask for medical assistance and/or another appointment. They are kind and compassionate and I only had a problem with one resident, but that in no way sway my high opinion of the quality of their staff and doctors and their residence. My family and I have been through so many doctors over the years and until primary care of Western New York had forgotten that a compassionate bedside manner is an important part of healing and encouraging you to take your health seriously. Thank you Primary Care of Western new York, mostly to the Union Road location but have several locations which are also wonderful.