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    Kalb Robert E MD

    5.0 (1 review)

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    10 years ago

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    Primary Care of Western New York - Mercy Flight

    Primary Care of Western New York

    1.7(82 reviews)
    1.2 mi

    I see Dr. Booth and Autumn and they are both great. They've listened to all my concerns and help…read moreget me the care I need. However, I was signed up for the mental health program through Integral Health. Nobody ever informed me how the billing would work and that it would be included in my Primary Care statement. After 6 months of seeing my "therapist" I got blindsided with a $500 bill for my 2025 sessions. I was never given a bill for the 2024 sessions or informed that it was covered by my insurance. My "therapist" was late to every session and I don't think I got a full 30 minute session ever. I've been with PCWNY for 15+ years and I'm so disappointed that I was bait and switched by this third party program that did nothing for my mental health other than make it worse.

    I had a scheduled surgery to remove a benign tumor inside my mouth that has been causing me…read morediscomfort and unnecessary stress since November. Everyone was ready to go, only to get a call from the hospital saying my Primary care doctor didn't medically clear me because of my high-heart rate during an EKG. It is NOTATED on my file that I have anxiety at ANY appointment of COURSE my heart rate is high! They also said they didn't have another EKG to compare it to when I had another EKG done at Trinity Medical, so is this staff truly THAT lazy, incompetent and dense that they are unable to make a simple phone call to get those records? Now who knows what I face, let it be known that if this tumor gets any worse, Primary Care will be getting the blame. Truly have shown me how little they actually care about their patients. I was also told I would be getting a call at 11:30AM today (6/5/26) and as of 3:00PM I STILL HAVE NOT HEARD ANYTHING.

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    Primary Care of Western New York - Hand washing station and medical supplies

    Hand washing station and medical supplies

    Primary Care of Western New York - Nothing to do but get strong.

    Nothing to do but get strong.

    Primary Care of Western New York - Notices for diabetics to remove footwear, patient portal, pneumonia vaccination, & symptoms of depression & general anxiety disorder-GAD

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    Notices for diabetics to remove footwear, patient portal, pneumonia vaccination, & symptoms of depression & general anxiety disorder-GAD

    Kalb Robert E MD - physicians - Updated June 2026

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