Very knowledgeable about the this species. Identified my hornets immediately and removed them…read morequickly. Charge was only 200$. Would absolutely hire again for any future needs

I called to inquire about pest control services. It was apparent that an AI bot "answered" my…read morecall. After a few questions, the AI bot did not understand what I wanted so I asked to speak to a live person. As soon as I did that, I was hung up on. I would have waited on hold or left a message if those options had been available. Regardless of how "busy" this company is, their use of an AI bot lost my business. Erik N. Louisville, KY

HIGHLY RECOMMENDED BY MANY. Sought this service out when…read morerealizing we had a raccoon problem in our attic. Called Matt on a Saturday and he came out the next day...Sunday. Said he would be here between 10-12n. CHECK!! He promptly did. Explained his plan. To capture and release. Educated us on these little critters. Works so professionally and diligently to rid immediately. Came out almost every day for 7 days and GONE....problem solved. Amazing!!!! Fat and possibly pregnant raccoons!! He mentioned other current jobs...squirrels, rats, on and on. He is def a man of his word. With our particular issue, he charged $389, cash or check, up front. Then repaired and secured damaged attic vents plus more, for an additional $100. Did a perfect job. You will def want him to close up as he will warranty this for 2 years!!! Matt licensed with the State of Kentucky in his line of work. Trust me and all the outstanding reviews I read on another site....he does the best job at the best price!!!

From the owner: We're a long time nuisance wildlife control business.Our company is based around…read morehonesty,fairness,and most of all family! We offer trapping,animal damage repair,chimney caps,crowns,and closures,snake treatments, insulation replacement,crawl space clean outs,fogging,preventative maintenance,wildlife management,and many more services as well.My son Lucas has been going with me since I had to carry him.Odds are you'll meet him if you hire us and he's not in school at the time.

The best!!! Kyle is our outstanding tech guy! He is knowledgeable efficient and available…read moreimmediately when he is needed. He keeps us informed about each step, and is so friendly! Wish I had more animals to remove! Groundhogs are picky, but he knows the tricks!!!

First I tried to call this company and I was directed to send a text to a non-local number. I did…read moresend the text and they responded that they could get to me today between 9-10am, just provide my name and address. So I did that. Noone ever showed. At 10:28am, I sent another text to the same number and asked for an update because I couldn't wait around all day. After 11am and still no reponse from the text.

Top notch. Like anyone good these guys are busy. But they go above and beyond. Thank you!read more

We reached out to Mark for a raccoon issue in our attic. Horrible service would be an…read moreunderstatement. Mark will not honor the agreed quote. He will not honor your time. Keeps delaying the project. Absolutely unethical, arrogant and difficult person to work with. I do NOT recommend.

Two Rat Snakes managed to find their way into my house! Animal Ridders answered the call. Bo, a…read morewell trained and knowledgeable professional, showed up in about an hour. He explained that as a breeding pair, one of the snakes managed to find its way in through a dryer vent hole, and the other one followed. He was able to remove them unharmed, with no problem.

Very very unprofessional business!! Had them come out to take care of a mole problem. Well the…read moremole Problem never got better only worse. When I called to tell them after I had paid them; they informed me of a 30 day guarantee that NOBODY told me about. They came back out to fix problem and DOUBLE CHARGED me FOR THEIR mess-up!! They will NEVER get another dime from me nor a recommendation!! This company is a joke! UPDATE- 2-15-2020 After the owner tried to send me to collections, I appealed as stated previously. I won the appeal & the owner has been a confirmed LIAR!! DO NOT DO BUSINESS HERE. YOU'VE BEEN WARNED!

I called them for raccoon removal and they were here same day. They had all the raccoons removed…read moreafter about 2 weeks. There were like seven raccoons in my attic. Pricing was reasonable for both the raccoon removal and closing the entry points to my house. I would recommend them again.

Louisville Animal Control same owner, Beau Gast…read moreHorrible company. Upfront payment required but they leave Incomplete jobs, there's no communication or responses. They've been in the new recently for fraud. There's a lawsuit through the attorney general's office

They were prompt to come and assess the problem. They…read morecommunicated well and finished well.

Eagerly waiting for service agreement to be up and will never use again for anything EVER! First…read moreoff they tried to bill us before they even came and did any work and we originally agreed on a monthly service to which the informed us that we agreed to bi-monthly service and we never agreed to that, then since we informed them that we would not pay for services that wasn't preformed until the service was done our $60.00 monthly service turns out that it's a $104.00 so because we won't pay them before the did the work our fee went up $40.00 a service, total bill shit in my opinion.

Terminix sends out rude and unprofessional door to door sales people to flood neighborhoods with…read morehigh pressure sales. I got into a shouting match with the idiot that came by my house who refused to show me the peddler's permit he's required to show by law and lied that he had permission from our HOA president (whose name he somehow knew). Good have the greatest pest control ever, but no way I'd ever buy from them given their deceitful sales practices.

Worst customer service and follow-through ever. The first agent dispatched to treat my home for…read moreinsects cancelled my appointment on a Friday and said he would be in touch with me first thing on Monday. By Monday afternoon, I reached out to him but he never responded. On Wed afternoon, I called the office and they scheduled a different agent for Thursday. That agent was a no-show. I called the office again and they said a manager would call me that afternoon or first thing Friday to sort things out and I never got a call. Terminix has lost a new customer.

We've been customers of Black Diamond Pest Control since 2024 and have had such a great experience…read morewith them! Every technician who has come out has been friendly, professional, and thorough, and we've been really impressed with the service every time. They always do a great job, answer any questions we have, and make the whole process super easy. We've been very happy with them and would definitely recommend Black Diamond to anyone looking for pest control!

They were fast and took care of our ant issue. Their service plan is affordable too. I have had…read moreservice in the past that had a smell for a day or two. This was zero scent.

So I have a raccoon problem and needed assistance with it. They did come out pretty quickly but…read moreeverything went downhill from there. First of all it was $700 to set up one cage and have it monitored. They said no matter how many animals they catch that's the price. I noticed that the bait they put in the cage was gone and not replaced for 2 days so i called and their unprofessional "supervisor" told me that the more I call the more it impedes on the process. There were probably maybe 10 days out of 2 months that the cage had bait in it. They caught a rabbit. After two months of waiting I asked if they were going to move on with fixing my hole in my chimney and they said I was supposed to call them when there has been 7 consecutive days of no activity... it had been months!!! They're the one's monitoring, by the way. So they said we'll come out on an all day time frame to pick up the cage and move on with the next steps. They came and grabbed the cage but never called, text or knocked. I will never use them again and I hope no one does. Abysmal customer service (if you can call it that) and did a piss poor job. By the way, still dealing with raccoons but critter control already caught one and is much cheaper. This company is a S C A M!!!!

The only reason I didn't guve less than 1 star was because Yelp won't let me…read more #humanewildlifecontrolsolutions 6121 Greenwood Rd. Louisville, KY 40258 #scam Refuses to send a SIMPLE Letter stating that I DID Not receive services. I have been calling since June 30th to get this letter. My calls have been ignored and "disconnected" on multiple occasions. I was also told by Mr. JIM that the owner said that my problem didn't have anything to do with them and they didn't know what to tell me to do. Instead, they send an invoice to the Loan Company, they convinced me to use for their $722.00 removal services (that didn't remove a thing) Sunbit I am disputing the loan with, stating that they rendered services at my store. That is A COMPLETE LIE! After Sunbit sends me the fake invoice they sent, I call the number on the invoice and get Steve who says that he's not the owner of the company and he would have to get the owner to call me back. He also stated that everyone that has utilized their company has been completely satisfied with their services. I stated that if I didn't get a call back along with the letter stating that services were not rendered that I would take it to social media. To which he (Steve) responds with the contract that I signed, prohibits me from doing that. Since they broke the contract by not rendering services and won't send a simple email stating that I didn't receive their service, that statement is NULL & VOID!!! !!!!DO NOT USE THIS SERVICE!!!! #ScamAlert #ServicesNotRendered #betterbusinessbureau