I had been waking up with debilitating back & hip pain for months, waking up unable to walk for…read moreabout 30 minutes. The only way to avoid waking up this way was to sleep with a pillow under my lower back & hips. My Hybrid mattress was at least 8 years and despite it "feeling" nice, it clearly was not giving me the support I needed. I had planned on going to chain retail stores like I had always done but discovered there was a local mattress store called The Mattress Connection very close to my house. After reading the phenomenal reviews online, I decided to check it out. I met Edrees on Sunday and explained the pain I was experiencing, and the condition of my Hybrid mattress and I told him that I needed a firmer mattress but with some softness due to my arthritis. The store had newer versions of my current mattress - firm and soft. Edrees explained that you need to take time and relax when trying mattresses to truly see how your body feels/reacts when lying on it. His approach is like that of eye doctors - option 1 or 2. What I loved most about Edrees is that he's not a salesman; He's an educator on how to get better sleep! He is extremely attentive, telling you not to think and instead feel how your body reacts to each mattress. While pulling information about how you feel, he explains things such as how a firm bed does not automatically mean that you'll have proper alignment. This allows you to better understand what your body tells you when you lie down. He will ask if you have a budget, but I can't encourage you enough not to let your budget guide you. Let your body decide what bed works best. He explained that when we find the right bed, if it wasn't in my budget, we could find something similar that was in my price range. I tried nearly every bed in the store, from the cheapest to the most expensive and my body decided that both were not the mattress for me. Most people think that a more expensive mattress means that it's better - it's not true! I tried a $6,000 mattress and I immediately knew that it wasn't for me based on the feel. During the process, I explained to Edrees that I was also going to check out SleepNumber as my rheumatologist suggested I try it because I could adjust the softness/firmness as needed for my arthritis. He encouraged me to go and try it! He said that while he stands 100% behind all of his mattresses and his mattress selection process, he wants me to also feel 100% confident in my decision. This is the type of service I value! Someone that isn't trying to just make a sale but instead takes time with you and is visibly invested in finding what's best for you. I went to SleepNumber on Wednesday, tried all the mattresses with the same approach (bed 1 or bed 2) and chose one. After I sat with the sales rep while he wrote up an estimate, I decided to spend 10 more minutes on the bed chose. It was then that I realized that it was not the bed for me. So, I went back and tried the other bed that I thought could work. I was so happy that I tried them again because I would have wasted nearly $5,000 on a mattress that would have caused me pain. I immediately drove back to Mattress Connection and I asked Edrees if I could lie back down on the bed I chose on Sunday. He encouraged me to do so - and I realized that it might be too soft. I asked if I could try one that was a bit firmer. He encouraged me to take the time that I need and pointed me to a bed that I had tried on Sunday. After spending 10 minutes lying on it, I asked if there was a bed sort of between to two. He pointed me to another bed that I had previously tried. I spent the next bit of time spending about 10 minutes on each bed eliminating them one by one. I ended up purchasing the third bed because the mattress was supportive for proper alignment but had some pillowtop to avoid pain on my joints. After trusting Edrees and his process of elimination, I bought the best mattress for my body and to my surprise ended up spending less money than I had budgeted! If you are in the market for a new mattress, I highly recommend Edrees and The Mattress Connection - you won't regret it!

I had to tell Edrees to keep it down because I was trying to sleep on some of the luscious…read moremattresses he was showing us. A very comfortable shop all around. I take sleep VERY seriously and appreciate the system they have to narrow down their selections. Edrees wasn't pushy, took his time to explain what he was doing when having us test out like 7 different models & their features, and then left us alone for a few to make up our own minds. It was a good processes and we felt good about the decision. This brands are all solid and well-known, and their process seems pretty tight. Give yourself an hour or so if you go, it's no surprise these things aren't inexpensive and you're going to spend a quarter of your life in bed, so make it count.

I want to thank you to the two wonderful gentlemen, Orville and Emmanuel, who were very helpful,…read morefriendly. They helped me picked out a very nice mattress with box spring for my teenage son. I will return to get the adjustable bed for myself in the near future. I would recommend to all my friends and family! Terry T Silver Spring

It all depends on the salesperson. We had a great experience with Charles at the Wheaton…read morelocation. Bought 2 mattresses. Then returned later, but Charles was off that day, and unfortunately, was completely smothered by his colleague, an annoying, clueless, pushy salesman. We returned when Charles was working and bought a 3rd bedroom set up. Could not be two more opposite sales associates. Kudos to Charles for being low key, and informative. Thx.

My visit was amazing, I've been looking for a new mattress for months however my visits to Various…read moremattress store have not been pleasant. I went in only looking to get a new box frame for my childs room, I left with purchasing the box spring and a new sleeping situation for me, huge upgrade lol I got it all! Edgar was the key to my purchase, he was very patient, attentive and honest all things that I appreciate with a sale associate. The process was painless and easy breezy. If you're looking for a new mattress, I highly suggest you go here and ask for Edgar.

My husband and I were completely blown away with the customer service at this Rockville…read more Specifically, our Sleep Expert, Edgar, was extremely knowledgeable and friendly during our visit. He listened to what we were looking for, provided us the right options he thought we would like, and helped guide us in choosing our new mattress. Thanks, Edgar!

Whenever dealing with a store that thrives on commission, you expect to meet some of the best…read moresalesmen (and women) there are. That is definitely the case with Mattress Firm in Aspen Hill, but we were also met with one of the most savvy, articulate, kind, and generous salesmen. It began like any other trip to a mattress store - here try this. Now try this. What exactly are you looking for? How is that feeling? The big difference was in the concern that was taken regarding our reluctance. Long story short, Nawar, the area manager, took an immense amount of time to sit with us and discuss our financing options. He went out of his way to help us, financially, as much as he could. He didn't even show us the most expensive mattress in the store! We found it and fell in love with the most expensive one on our own. It's hard to believe that a salesman would be honest and truly care about the customer, but we left with a brand new mattress and have the peace of mind that it is the right choice for us. Nawar took great care of us and truly knows his stuff. If you are in the market for a new mattress, take the time to stop in and see Nawar at Mattress Firm in Aspen Hill.

Gregory was great! He helped me find the mattress I wanted, at a price I could afford.read more

Went to help my parents purchase a mattress, and my experience was amazing…read more I worked with Solomon, and he treated me and my mom very well. He was extremely patient with us throughout the process, and helped us successfully navigate through some challenges along the way. He remained helpful and polite throughout the process, and answered all of my questions. I'm happy to report that my parents are enjoying their new bed, and I couldn't be more happy with the entire experience.

Thank you for a stress free shopping experience! We went in looking for a firm mattress with a firm…read morebudget. Tamsin, the salesman, was so helpful and showed us the pros and cons of each type and model. Very pleased with our purchase, convenient and economical, thank you, Tamsin!

Great customer service. Knowledgeable and friendly. Fantastic prices. You can definitely get a good…read moresleeping mattress for under $299.

Have bought for him for years. Very amicable, helpful, and honest. Will continue to buy from him…read moreover any furniture store!

I recently took my in-laws furniture shopping at Bob's Furniture, and we had two very different…read morecustomer service experiences. First, I want to recognize James W. He greeted us when we arrived and was incredibly patient, kind, and knowledgeable. He took the time to help us configure the furniture in different layouts so my in-laws could better visualize how it would look in their home. He never rushed us and made the shopping experience enjoyable. His customer service was truly 10/10. Unfortunately, another employee, an older woman with short red hair, left us with a very negative impression. She made inappropriate jokes in front of my in-laws, and she falsely accused my children of damaging furniture when nothing had been broken. My children were simply trying out the furniture, just as many customers do, and they were under my supervision the entire time. Her comments were unnecessary, unprofessional, and made our family feel uncomfortable. It's one thing to politely remind customers of store policies, but it's another to make false accusations and embarrass families in front of others. I hope the store or regional manager takes this feedback seriously. While James provided exceptional service, this employee's behavior was disappointing and detracted from what otherwise could have been a great shopping experience. I hope she receives additional customer service training so future customers are treated with kindness and respect.

We ordered a cabinet to be delivered. The salesman, James, promised that all we had to do was to…read moreput the legs on. This is what we received. (See photo). Do not trust what they sa

Hands down the best customer service experience I've encountered in a while. Carlicia and Bruce…read morewere the definition of a consultant/sales dream team. They engaged me as person and not a transaction. They asked me about what my issues were and why I am in the mattress to which I described my current issues. They then helped me work through the different options and how each option can accommodate my current sleeping challenges. Furthermore, they never stopped listening and were constantly and happily addressing my questions without rushing the process. If you've had those pushy or uncomfortable sales experiences in a mattress store before, you WONT have that problem here at all and you'll leave without any buyers remorse. If you have problems sleeping come here and let Carlicia and Bruce solve your problems while making you feel comfortable the whole time! Thanks for everything!! Andrew

We needed a mattress available for pickup today for my son's move in. I called and spoke with…read moreCarlicia who provided their in stock inventory and was super helpful. We went into the store, she remembered me from the call and proceeded to show us what was available. She's so professional and personable that now I want to go back and buy another one! Go to Bethesda and ask for Carlicia! She'll take good care of you!

Tired of our Sleep Number collapsing regularly, despite our best efforts, we decided to go to a…read moretraditional mattress. Seeing the outstanding reviews of Mattress Firm in White Oak we decided to shop there. There is plenty of free parking in front of the store. When we entered Saidu greeted us pleasantly. We explained what we were looking for and we started trying out mattresses. I had been reading reviews and they were all over the place over which was the best so I was a little confused. The selection at Mattress Firm was not huge, but I think that was good because there were enough to make a good decision, but not get overwhelmed. Saidu never pushed us toward any particular mattress, just let us keep testing. When we made our selection the check-out was easy and the delivery date was much sooner than we had hoped. The delivery went smoothly, we were notified of the time of arrival, the men were polite and efficient. The total experience was so easy! And now that we've had out mattress for a few days and we our very happy with our choice.

WATCH OUT FOR SALESMAN/LIAR NAMED MICHAEL!!!…read more If he had disclosed all the important information I needed to know, I would not have made the purchase I did make, but at least I would have left with a good impression of the store. NOTE: this review should not be taken as a review of the entire firm! Only of this location, and very specifically, of this salesman/liar! What a horrible experience I had! I went in looking to purchase a new mattress to replace the one I had for 15 years... My back was hurting me so much, and it was time to do something about it. Having seen the promotion going on with the mattress firm, I decided to walk in and see what they could do. I was met by a person who, at that time, I thought was a great person, very personable I'll be at with very bad teeth (watch out for that folks eww!) I looked at several mattresses and finally decided on one, but I really needed to get the sheets and a pillow to fit that mattress! The bundle, normally selling for over $500, he was able to give it to me for less than 400. I thought that was a great deal when we sat down to work out the financing and delivery details, he said everything would arrive the next day by delivery (Today, in fact... This review comes the day after of the sale). What a not so awesome surprise, when the delivery truck arrived, the delivery people, very nice gentleman by the way, brought in the new mattress, had me sign the receipt of delivery and of course took the old mattress. "Wait a minute! Where is the pillow/sheet bundle that I purchased?" The delivery people had no idea what I was talking about, and when they showed me closely the delivery receipt, there was no mention of the bundle! After they left I made an urgent call to the local show room, where salesman/liar Michael told me, "oh that's right, it comes from the manufacturer to you. It should arrive in a few days, or in a few weeks." I mean, WTF!!! Pardon my expletive! The sheets that I had for the mattress that the delivery people hold away, does not even fit this mattress! I have nothing to cover it with, and I have nothing to sleep on! Like I said earlier, if salesman/liar Michael had actually told me the truth, yes I would probably not have made the purchase, but I would've left with a good feeling that I had been taken care of and the truth would have been told. The lesson here: WATCH OUT AND DO NOT WORK WITH MICHAEL!!! If I could render this review with ZERO STARS, I would!