POOR EXPERIENCE with MATTRESS WAREHOUSE -- Carlisle Pike…read more I want to share my poor experience with the Mattress Warehouse on the Carlisle Pike, across from Wegmans. I purchased a specialized adjustable bed with a remote control that raises and lowers the head and feet. The motorized unit later broke while the bed was under warranty. Mattress Warehouse would not resolve the problem unless I paid an additional fee and disposed of the old, heavy bed base myself. They also would not refund my money. I ultimately took the matter to court, and the judgment was entered in my favor. No customer should have to go through what I went through to resolve a warranty dispute. Based on my personal experience, I would not shop at this Mattress Warehouse again. BE CAREFUL!!

I completed a comfort exchange in early May. I was charged an additional $1300…read more They charged my card again last week for the same amount. We didn't even step foot in the store. We addressed the store and it has been 3 days and nothing. We had to cancel my credit card and file a duspute with the credit card company. What kind of shannigans is going on with this company? Despicable! On 8/11, Mattress Warehouse customer care sent the blanket BS response below, not addressing the crime of charging my card a 2nd time. STAY AWAY FROM THIS COMPANY.

My rating is based on the process involved for returns/refunds…read more As most others stated, we were greeted by a friendly, non-pushy salesperson, and allowed to browse at our leisure without any pressure. We were shopping for a new mattress (king= 2 twin xl, and adjustable bases), and nothing against bob's, but the whole mattress shopping process sucks. How can you lay on something for 5-10 minutes and determine if it will be comfortable for 6-8 hours of sleep at night? We settled on the "plush" version of their sky memory foam, (temperpedic cloud knock off). No issues with the delivery or set up, however the delivery fee is 10% of your purchase price, no matter what you buy. They say you can pick up, but it has to be from one of their distribution centers, not the stores, since the stores don't keep any stock. After the mandatory minimum 30 days, the mattress had not gotten any softer. The other memory foams we tried out, got softer about 5-10 minutes after laying on them with body heat, but not these. Both my wife and I noticed no improvement with achy backs, or tossing and turning at night. We followed the "break in" advice from the salesperson (let the kids jump o them, crawl around on them on knees and elbows, etc) but still no improvement. In order to return them, we had to call customer service first, where they really wanted us to just exchange them for a different mattress. Unfortunately there were not any others that we were interested in, so they started the refund process. After the customer service rep got everything done on her end, she gave me my return authorization number, then told me I needed to contact the store, to process the actual refund, and schedule the pick up of the mattresses. We are keeping our power bases, no issues with them, but went to one of the "big name mattress stores" and found what we hope are going to be better mattresses.

I am disabled and have a hard time finding mattresses for my needs. I finally purchased from here…read more They made me wait a month for delivery then canceled the order 5 days before. The person who messaged me was dismissive of my disability needs and tried sending "something similar" rather than give my refund. I did get the refund but had to pay hundreds more elsewhere because I had waited for Labor Day sales. When the refund came I had to spend another half hour in a chat with them because knowing all this they still tried to keep the delivery fee. I had paid for 2 deliveries, they gave me about 20% back. Very shady, very poor customer service. A waste of your time. I highly recommend going elsewhere.

Shit place with a fancy name. Cheaply constructed items. Will not last. Poor customer service…read more Overpriced

Nice selection of Furniture prices are competitive! Sales Associates and staff are friendly and…read moreaccommodating! Displays are set up to offer you inspirational designing for your home.

Everyone I dealt with was so helpful! The furniture we got is amazing and feels super sturdy and…read moreshould hold up for a long time. There was only one hiccup after we got it back to our house and that was the dented console back piece for the reclining loveseat was missing, but I reached out and they looked around to see if it got misplaced when they were rewrapping the loveseat (the box was damaged so they wanted to inspect the furniture for any damage). When they couldn't find the back they were so apologetic and ordered a replacement backing for us with a 1-2 day turnaround. Luckily it is not a functionally key piece so the loveseat was usable in the mean time. I will definitely be back for more furniture as we slowly get around to the rest of our home! Thank you Tyler for all your help!

First of the employees were super polite with greeting us upon arriva. Not only did John & Marcelle…read morego above and beyond, they didn't rush us when we looked at a few other option. We left the store with exactly what we wanted and I definitely recommend shopping at this location..THANKS AGAIN Marcelle, John & American Freight

July 30, 2016 For over 40years; Eddie Ruth has kept the men…read moreof Harrisburg in the sharpest suits around! As a child I can remember going to Eddies every year for my Easter suit and school clothes. When you went to Eddies, you KNEW that you were going to come out of there with the sharpest fashions! Now that I am an adult; Mr. Ruth continues to push boundaries, and he doesn't disappoint. If he doesn't have it, he and his AMAZING STAFF will find it for you. After living in Philadelphia for 15 years; when I would come home to visit; my first stop off the train was to Eddies, because he carries those sheer dress sox that EVERY man wants! I would then go upstairs to get a fly hair cut from one of his barbers. Mr. Ruth is all about "one stop" shopping; and that is EXACTLY what you get when you stop by Eddies Men's store! When I found out that Eddies opened a furniture store; I had to check it out, because If you've ever experienced the attention that you got from visiting his clothing store, I could only imagine the treatment you'd get from vising his furniture gallery...and to no surprise the excellence carried over! When you walk into his showroom; the display is breath taking! You feel like a kid in a candy store! Within seconds I was approached by one of his sales team (Arthur) who with his southern charm exhibited the excellence that is only becoming of the Eddie Ruth experience! Just when you think you've found the piece that you like, there's something else that catches your eye from the back corner across the room; and with his special financing; he blows his competition out of the water! With financing better than Rent-A-Center, and teaming up with Ashley Stewart; Eddie Ruth has proven yet again, that he IS A FORCE TO BE RECONNED WITH! He is truly a Harrisburg icon, and a Legend! There is NOTHING this man can't do! Maurice A. Lomax

Excellent Quality products and services. Everyone is always friendly and helpful!! Highly…read morerecommend visiting.

We walked in. We met David. Talked to David. David was very helpful and patient with us. He…read moreexplained things we never really thought about when buying a bed. David gave us a great deal! We left feeling good about our purchase. Couple of days later, the delivery guys came, set it up in fifteen minutes. Done! We're really happy and very comfortable on our new bed, like never before. That's the long and short of it all. I highly recommend this company. The establishment was bright and very spacious, as most furniture stores are; no worries about physical distancing even if there were other people. We were assured that all the displays were sanitized, so we had no reservations about trying out most of the mattresses. Just so happened that my wife and I were the only ones there, so we had David's undivided attention. Really, we never thought to consider all those things that were explained to us. We never felt rushed or that it was hard selling. It was really a friendly discussion based on personal experience. You can tell that he had a passion for it, and that his purpose was to help people find what they needed. All in all, we left feeling that we made a friend and got a really good deal at the same time. I've always thought that a bed was just another piece of furniture, but really, it's an investment in well-being. We saved around $3400 on a Francesca mattress with an adjustable base, and IT IS AWESOME! Thank you, David. Mattress Firm is the way to go, folks!

The mattress is fine but the deal is not. In order to qualify for the 120-day sleep trial return…read morepolicy, you have to buy an expensive protective cover. And then, if you do return the mattress, there is a restocking fee of $250. So your return costs you about $350. They blow by those details so fast at the sales desk, you may not fully comprehend it until later. I believe they are counting on that. They got me. Good for them, but I won't buy there again.

Mattress Warehouse - Yea, they are alright…read more Went to Sleepys with cash in hand to buy a mattress, but apparently they weren't interested in taking money that day, Sleepys showed no interest in helping me at all. We went to Mattress Warehouse, and yea there are salesmen there. These guys were helpful though. The manager asked me questions, he was concerned about ME, and about making sure I was informed to make the right choice. After talking to him, he showed us some recommendations; he gave me a pillow and told me to hang out for a while. We stayed a while, we felt comfortable here, the salesman left us alone to test and try the recommendations. Like an eye doctor we tried this one then the next one. He then was able to direct us to another line, try this one and then this one. We laid there for quite a while trying the different selections. He had us try ones he know would be uncomfortable, too firm...then too soft - just to dial it in. We knew we were being sold, but we needed constructive advice and help with the selection - without any pressure or gimmicks. Mattress selection can be intimidating; it is an investment and a daunting decision. We were very happy with the staff, the sale, the selection and all the help and advice. We felt wanted and comfortable here. They happily helped me load the mattress on my roof to save me a buck. Seemingly nice guys giving honest help, in a comfortable environment - would recommend to anyone Thanks Mattress Warehouse!

I stopped in the store with hopes to find a mattress for our guest room. Blake directed me to just…read morewhat I wanted. I walked out of the store in less than an hour-great service, great price. Delivery was set for the next day-communication was great. William and Merlin were here when expected. They were very cautious with walls, carpet, etc. I would highly recommend these people and this store!!

I bought and paid for a mattress at price higher than competitors since owner says he's a vet…read more They never delivered the mattress and won't contact me.

With all the big box stores around, this one really sticks out from the rest! Family owned and…read moreoperated business with the buyers best interest at heart. Patient and friendly staff who will not stop until you find the mattress of your dreams! Stop in and ask for Drew.

Sale Associate Chris was great he greeted me walking in the door help me find what I was looking…read morefor overall just a great sale rep. Thanks for the help I will be coming back.

i purchased a new couch. the staff went above and beyond! extremely helpful!! i highly recommend to…read morego here for you furniture and beds . they will be very helpful for you . I can't say enough good things about Matress King . to the staff keep up the great work!! and thank you all for your help!!