No trust at all regarding this business. They charged me $1,925.54 for a mattress I never bought or received. I went there, checked out mattresses, went back to the desk to do the paperwork. That's where the trouble began. They advertise 30 days trial, and if not satisfied, you can return it to choose another mattress. No refunds - initial amount must be spent in the store. What they don't tell you is that you have to pay a rather substantial return shipping fee. They stated they do not re-sell returned mattresses. Fine print on the back of the form I received at the end of the desk talk, said return is voided if stains or tears on the mattress. If you don't re-sell them, what does it matter if there's a stain? He finally said that they are shipped back to the manufacturer. If I remember correctly, 60 Minutes did a segment one time about mattresses that are sanitized then re-covered and re-sold, perhaps under another brand or name. I told them I did not want the mattress, took the small credit card tape with me and left the store, I was using a walker so I couldn't storm out. This was on August 10, 2017. Found out when I received my credit card statement two days ago, Sept.16, 2017 that they had put the sale through and I was being charged for merchandise I had neither ordered or received. Finally got ahold of the manager this afternoon, explained the whole situation, he said give him a week, I said "NO, today." I am to call him back on Wednesday to see if he straightened it out. I also called my credit card company. ADVICE: Give no personal information, especially credit card info, until you have read EVERY SINGLE WORD on the back of the information sheet he had been filling out on the computer. IN FACT, ask for that form before any information at all is given, including your name, address, etc. They say there is no additional fee if you return a mattress but what they actually mean by that is that is no additional fee beyond that which is stated in the small, fairly faint print on the back of the order form. I thought I was a pretty careful consumer, but apparently not. PS Be sure to go over your credit card statements each and every month. And READ THE FINE PRINT ! read more

On March 1, 2015 I purchased a Kingsdown Enchantment Mattress and adjustable frame. Sam the salesperson told me at that time I would get a free mattress cover to protect the bed and that if we did not like the bed it could be returned and my money refunded. I went back into the store after countless nights of only sleeping 2 hours at a time and several trips to the chiropractor because of back and shoulder pain. At that time I was told they would not refund my money and I needed to choose a different bed. I looked around and even went to a different store to see if there was another mattress I could pick. I found a mattress that I liked but it was less money by $473.00 and I will not get the difference. Along with that I was also charged $71.00 for a mattress cover that was to be free. This is truly the worst bed I have ever had and I am NOT getting any sleep. First off I was told if I did not like the mattress my entire purchase price would be refunded on my account. My friend Denise was there and heard the entire conversation in regards to the 30 day money back refund. When I went back to the store to speak to Sam he stated I would not get the difference and that was the way it was. I got very angry as he lied to me and I told him I work to damn hard for my money and this not right. I said I was leaving as I was very upset. He told me to call once I calmed down. Also, when I went to the other store they informed me there was a $199.00 fee for returned beds which I was also not informed about. I will never go back or recommend the Mattress Warehouse to any one due to the deception. I spent $4,000.00 dollars of my hard earned money to just lose it, because of a lying, cheating person. My fiancé called in and once again this week to say we need the mattress picked up and it did not end well and he got loud and verbal with Sam. All I want is to have this bed picked up and my money refunded as I was told since they will not give me the difference. I am truly amazed that a big corporation like The Mattress Warehouse would condone these kinds of deceptions to customers. Please help. read more

Great service! Very friendly. I was in and out very quickly. They even delivered to my house for free with their personal vehicle.

Between appointments at the VA hospital, my husband and I stopped in to look for a mattress for our new camper. Sam greeted us immediately. He told us about how to find a mattress, explained the bed that measured your pressure points, etc. We immediately told him that we only needed a mattress, no box springs, and the size. He showed us what was available. When my hubby decided which he wanted, Sam quoted us a price. When we told him we could get just the mattress $50 cheaper elsewhere, he not only matched the price, but gave us an additional discount. Sam was very professional, courteous, and patient. We paid for the mattress and went back to the VA. After the appointments, we returned to Mattress Warehouse where Sam loaded the mattress into our truck. I would recommend this location of Mattress Warehouse to friends and family. There are places closer to our home but, if we are ever in need of bedding, we will make the trip over to see Sam. read more