I had a great experience with Johnny Janosik. When I went into the store, Kelly, the General…read moreManager greeted me warmly. Once I told her what I was looking for (I am preparing to move into a newly constructed home), she put me in touch with Deanie the designer, and JoAnn the sales rep. Thanks to Kelly, JoAnn and Deanie I was able to furnish the first phase of my furniture plan. Deanie and JoAnn worked to ensure everything "fit" the space in terms of style, color, and size. They're so well prepared that if you come in with your floor plans and paint colors they will make everything just "work." You won't be disappointed with the Dover team!!! Note: There may be delays with shipping due to supply chain issues due to COVID, but they're very upfront on whether the item(s) is in stock. If you ask, you can focus just on what is in stock.

We went in to get the 20% off everything as per their only to find it didn't apply to a "hot deal"…read moreitem for sofa & loveseat. When we did close the deal, the sales rep charged us the higher price (oops her error when I pointed it out..). I arranged for a delivery date by their people and it was delivered defective (center section of long sofa cord wouldn't connect due to damage.) It's been a week, and I've not been able to get a straight answer or date for a tech to even come out and see if its reparable. Back & forth to their claims Dept. & store. Am very disappointed. ​

Great selection and prices. Dave was quite helpful and courteous. A must visit if you want quality…read morefurniture at great prices. An advance warning, there are stairs to maneuver for those who may have mobility limitations. See ya soon, Dave!

Lots of used furniture for reasonable prices. No air conditioning, so don't go on a hot summer…read moreday. One of the owners seemed cranky, might be because of the heat, but I walked away from a piece because of the attitude.

Service is amazing, got tons of adorable and vintage things for a great Value, a very wide…read moreselection of items and is very adorable- some cheap-

Their tag line, "A stylish blend of old and new" is the perfect description for this delightful…read morestore. Some antiques, new decor, jewelry, handcrafted and more. Delightful store.

I am extremely disappointed with my experience with this furniture company. I purchased a bedroom…read moreset, and unfortunately, there was a strong, foul odor coming from the furniture at the time of delivery. I have now had the bedroom set for over two months, and the foul odor is still present. This is extremely frustrating and unacceptable, especially considering the amount of money I spent on the set. I expected to receive furniture that was clean, safe, and in acceptable condition--not furniture that continues to have a persistent unpleasant smell weeks and months after delivery. What has made this experience even worse is the company's customer service. I have contacted them multiple times to report the issue and try to get it resolved, but instead of receiving a clear solution, I have been given the runaround. I have had to repeatedly reach out regarding the same problem, and I still do not feel that my concern has been taken seriously. At this point, I am extremely frustrated. I should not have to continue contacting a company for months about an issue that was present from the day the furniture was delivered. I paid for a bedroom set that I should be able to enjoy without having to deal with a persistent foul odor. I would not recommend purchasing furniture from this company based on my experience. The quality of the product and, more importantly, the lack of meaningful customer service after the sale have been very disappointing. I hope the company takes this review seriously and does a better job of addressing customer concerns instead of making customers repeatedly chase them for a resolution.

This was the worst experience I've had at Urban Furniture Outlet. I came in just to look around…read morewhile having my drink with me. I understand there may be a no food or drink policy, and as an adult, I would have respected that and not touched any furniture. But instead of handling it politely, I felt like I was basically thrown out. The way it was addressed was rude, unprofessional, and very unwelcoming. You just lost a customer who was fully willing to buy a couch, and after this experience, I definitely won't be spending my money here.

My favorite place to go to get wonderful deals. Very joyful staff go there to shop at least once or…read moretwice a week when family visits take them therefore, a field trip they come out buying many great things.

We like this store but the aisle get kinda tight, you never know what bargains you'll find here. It…read morelooks kind of run down inside but all in all its good stuff cheap.

I have used this store a few times and have been satisfied up until now. Came in to purchase a…read moredresser and wanted it the same day. Unfortunately they did not have it and needed to be ordered. The sales man offered me a dresser that looked nothing like what a wanted and it was $100 more. He also seemed like he wanted to get me out of the store as soon as possible. Reluctantly I ordered the dresser which was going to take 3-6 weeks. I put down a deposit, but was able to find it somewhere else with sooner availability. I called Furniture and More for a refund on my deposit only to be told I could only have a store credit. I had no choice at this point but to wait for the furniture and pay for the rest of the product. I received a phone call later that week stating I could have my dresser delivered sooner than planned. The delivery was scheduled for that Saturday. On Saturday the wrong dresser was brought to my home. Needless to say $400 I was not happy. I called the store and they told me this is what I ordered. This is not what I ordered. This is what the salesman tried to sell to me and I did not want. I was told I would be issued a refund which is not even pending into my account. I called and the women who supposedly issued the refund was condescending and very rude. She asked if I have ever been issued a refund and I said she. She said "I don't doubt it". I will NEVER use the this store. You get what you pay for and that's poor customer service. Unfortunately the rudest person in the store is the district manager. Sorry my purchase wasn't substantial enough to warrant a better outcome.

From the owner: Since we opened our first store in 1999, we have grown so much. We now boast over 100,000 square…read morefeet of furniture showroom space in 5 different locations, including two locations of our new sister store It's My Style Home Furnishings. Besides our extensive showroom space, we also have 65,000 square feet of warehouse space, which helps to ensure high furniture stock counts, fast delivery, and big savings for all our customers. Our growth and success can be attributed to three major things--our large and on trend selection of furniture and accessories; our wonderful customer service before, during, and after your purchase; and our great prices. As you can see, when you shop our store, you shop the best prices in town! We offer four great home furniture store locations and one outlet location to serve you. We have locations in Rehoboth Beach, Fenwick Island, and North Dover, DE, as well as Chester, MD. Our home furniture outlet store, Furniture & More Outlet, is located in South Dover,

Really really happy with the aluminum awning Callaway installed on my new Trex deck. Very solid…read more------- A+++ workmanship!

Customer Service very poor with this outfit.. Purchased a recliner from them and was told that…read moredelivery would be on Monday 7/10/23... Called about noon time to try to get some timing for delivery and was told that delivery would be between 4 & 5 pm.. Sat waiting all day long and recliner was never delivered and never received a call from Customer Service that chair would not be delivered...

The workmanship behind my new dining room table is so stunning that it has lit up my home and makes…read morea statement the second you walk in the door and see this beautiful work of art in my house. I could not be happier with this magnificent well-made table, it makes me so happy that I am so delighted that I picked this company to work with. They are so easy to deal with, and have such an extraordinary selection of ideas for your project that you will return for more. Thank you Charlie, Mary and Marty! It is my favorite piece of furniture in my home!

Unreal. Do NOT work with these people for your hard wood floor. I left a what they claim to be a…read morenon-refundable deposit on 3/25 and have no date for install as of today a month later. They have nice furniture so stick to that. After not getting anywhere with Alex been working with Marty the owner who won't let me get a word in edgewise is telling me it's on me for why things aren't moving along and has been extremely difficult communicating with.

Purchased custom Stickley furniture pieces, two chairs and a couch with the help of an in-house…read moredesigner. They came as expected, flawless, and will use them again. This is the only place I know about in the southern Delmarva area that has quality furniture. The staff is helpful without being pushy - nice balance. To save yourself some time, go to Mitchell's first. By the way, the Stickley couch is incredibly comfortable.

Nice people and beautiful furniture and decor!! Would highly recommend this business!read more