We waited patiently for months for our mattress to arrive. Finally, we went into the store and we…read morewere ready to return everything and take our business elsewhere BUT... let me tell you!!! Sherrell and Jennifer W. went BEYOND our expectations with customer service! Manager Sherrell blow our expectations by updating our mattress (to be better one!) and gave us free delivery. Unfortunately, we had to go back because we didn't like the "Twilight" mattress. Hello firm lovers! Jennifer W. welcomed us with a cheery smile and we were able to exchange our mattress without any problems. We will be requesting Jennifer W. or Sherrell for all of our future purchases!! If you want be taken care of, the right way and the FIRST time, request Jennifer W. or manager Sherrell. You'll thank me!

I purchased a rug, sofa and ottoman Dec 2024. I paid $250 for the Goof Proof - 5 year warranty. At…read morethe end of August 2026, my dog vomited on the rug in a couple of places. We took the rug outside onto the patio and attempted to clean it with our carpet cleaner. The stain did not come out. In fact none of the dirty areas cleaned up. It is CLEAR the Goof Proof was not applied. Guardian Protection is the company that handles Goof Proof claims. They denied my first claim saying I did not submit it within the 30 days as stated in the policy. I submitted the claim THREE DAYS after the incident. I resubmitted a claim, well within the 30 day requirement, and they STILL DENIED it. SCAM SCAM SCAM. They gladly take your money and don't stand behind their product. When you pull up the original order, I can leave a review on the sofa and ottoman but not the rug. I wonder why. The $500 rug looks like crap. I contacted Bob's customer support and they wouldn't do anything. Just said they understand my frustration. I will not buy another item from Bob's.

We decided that it was time to make our first real mattress purchase -- ever. To that end, we…read moreresolved to check out a number of local stores and compare their President's Day weekend sales to get the best deal on this kind of long-term investment in our comfort. We had stopped at one store before Sleepy's and had already resolved to check out at least two more afterward in the interest of comparison shopping. Sleepy's was by far the best retail experience that we had when shopping for a mattress, with pillows that fit with our sleeping styles and an expert sales experience that worked for our unique needs. It's rare to find someone who both wants to make the sale, and has enough experience to do talk expertly about the product, so that was refreshing. After about 45 minutes of trying out different mattresses that met our needs, we settled on one that was quite a bit above our initial price range. Even so, the weekend's special deals made it a unique, one-time deal that was too good to turn down. We completed the purchase, scheduled a delivery, and have no regrets about our purchase. Despite the negative review below, the salespeople at this location do seem quite knowledgeable and willing to make a deal. While they swear they're not into hard sales pitches, though, the truth is that they really are. We're not prone to giving in under those conditions, but this was a good deal regardless. Steel yourself against persuasion upon entering and think rationally, and you'll leave with a great product and investment.

Kawain is amazing!! I recently moved to the area from California with basically a suitcase full of…read moreclothes. He really helped relieve some of the stress that comes with starting from scratch, 3,000 miles from "home". Very knowledgeable, patient, and insightful with guiding me through, what will be, a fresh new chapter in life with great sleep ahead! Can't say enough good things, thank you!!

This is my update after getting my Serta queen size Mattress. I must admit the mattress feels…read morebetter than what I have replaced. But as stated in my earlier review, I don't think customers should have to wait for over two weeks to get merchandise (especially something really needed, like a mattress) With all the Ashleys nationwide there should be a local warehouse that they can get merchandise from, maybe could cut down on waits?? I have decided that I will not buy from any place else with such a long wait time. So, I really hope this review helps. Patricia L

The service here was terriffic. The staff was knowledgeable and ready to go. Every one was very…read morenice and didn't try to push us into something we didn't want. We went in with a plan of what we wanted, and it was met, very easy. Mrs. Dorthy (I've bought stuff from her previously. She is the GM) and then Mrs. Candice were amazing and so very helpful. Highly recommend to go and chat up those two lovely ladies.

Had an issue at first, Janelle was very empathetic and helped me through it. Love their furniture…read morebut loved her customer service even more!!!

I am extremely disappointed with my experience with this furniture company. I purchased a bedroom…read moreset, and unfortunately, there was a strong, foul odor coming from the furniture at the time of delivery. I have now had the bedroom set for over two months, and the foul odor is still present. This is extremely frustrating and unacceptable, especially considering the amount of money I spent on the set. I expected to receive furniture that was clean, safe, and in acceptable condition--not furniture that continues to have a persistent unpleasant smell weeks and months after delivery. What has made this experience even worse is the company's customer service. I have contacted them multiple times to report the issue and try to get it resolved, but instead of receiving a clear solution, I have been given the runaround. I have had to repeatedly reach out regarding the same problem, and I still do not feel that my concern has been taken seriously. At this point, I am extremely frustrated. I should not have to continue contacting a company for months about an issue that was present from the day the furniture was delivered. I paid for a bedroom set that I should be able to enjoy without having to deal with a persistent foul odor. I would not recommend purchasing furniture from this company based on my experience. The quality of the product and, more importantly, the lack of meaningful customer service after the sale have been very disappointing. I hope the company takes this review seriously and does a better job of addressing customer concerns instead of making customers repeatedly chase them for a resolution.

Excellent deal for an awesome mattress! Be sure to get your perfect mattress matched to your…read moreneeds. Alicia is an outstanding salesperson that got us a great deal!! We needed a smaller size box spring and the store was so accommodating. In addition they called twice the day of delivery. The delivery man knew I was a school administrator and made sure to call me again to make sure I was home. I will NEVER buy a mattress anywhere else.

Horrible horrible customer service. Woman who claimed to be manager had no idea what mattress…read moreselections were available. FYI "there are 2 sided mattresses" and stay far away from this location. The store in Dover is much better, limited selection but excellent customer service.

Wife and I went in looking for a King sized mattress. Instead of the "vultures descending on a…read morecarcass" approach, the salesman was very friendly and quickly pointed out the color scheme for soft, medium and hard mattresses. After that he let us look around on our own and answered any questions we had. Zero pressure to buy a mattress, no annoying upselling. We found one, paid for it and it was delivered two days later. The whole process took less than 30 minutes. Very friendly salesman named Jason. Side note: our last mattress was an online purchased mattress delivered in a box. Let me say, nothing beats laying on your mattress beforehand. And having them deliver your new mattress is so nice. They wore shoe covers to not track in dirt, they took the old mattress out and set the new mattress up in about 8 minutes. That beats dragging a heavy box upstairs, cutting it open, and getting rid of the old mattress yourself... trust me.

My Wife and I recently purchased a Tempur-Pedic mattress and frame. We started at this store and…read morethe sales rep told us their best price was the sticker price, they were not allowed to sell it for any less. The salesman went on to assure us that no other store would be able to sell it for lower then sticker price as they were not permitted to do so. The salesman stated that if we were able to find it cheaper to get it in writing and Sleepy's would beat it by 20%. The next day we called Johnny Janosik (about 2 miles away) and Mattress Warehouse (about 1/4 mile away) and they both were willing to sell the same products for almost 10% cheaper. After getting the better price quoted in writing through an email I called the Sleepy's sales rep back, he stated that he misspoke about beating the price by 20%. He stated this offer didn't apply to Tempur-Pedic mattresses. We ultimately made our purchase through Mattress Warehouse for a little over 10% cheaper then Sleepy's, having the same free delivery, and 0% financing terms.

Purchased custom Stickley furniture pieces, two chairs and a couch with the help of an in-house…read moredesigner. They came as expected, flawless, and will use them again. This is the only place I know about in the southern Delmarva area that has quality furniture. The staff is helpful without being pushy - nice balance. To save yourself some time, go to Mitchell's first. By the way, the Stickley couch is incredibly comfortable.

Nice people and beautiful furniture and decor!! Would highly recommend this business!read more