The only good thing I can say about the store is the sales people are really nice and really do try to help you. Here comes the bad part. I bought a twin mattress for my office since every now and then I like to take a nap. I told the salesman that I needed something that was sturdy that would hold my weight I weigh about 230. The mattress was fine at first eventually after a few months the mattress started sinking into spots it looked like there was a camel sleeping in my bed. Tried contacting customer service during Covid there was no reply so I finally went to the store. They told me to send another email they finally contacted me to do an exchange I went to the store and picked out another mattress. When they came to get my mattress they said they couldn't exchange it because it was not clean my mattress just had normal coloring from having a blue bedspread on it. Pretty ridiculous that they would not take the mattress back when it was obviously defective see photo. If you wanna buy a mattress and feel good about the warranty and customer service just go to Macy's Furniture store on US one close to the falls and ask for Michael. Stay away from mattress one if you have an issue with your mattress you will regret shopping there. read more

Mattress One - Sunken Mattress in 2 spots. What is there a camel sleeping on my bed? - Mattresses Near Me - Miami, Florida

My husband and I decided to buy a new mattress and take advantage of the Labor Day sales. Mattress 1 honestly had the best deal and the friendliest sales person Carlos. This was the first store we stopped at, but took a look around to be sure we'd be getting the best deal - we were. Not to mention that at other stores the employees barely spoke to us regardless of no one else being in the store. Carlos made sure we found what we were looking for and that we knew all the specifics of the sale they were having. Update: We scheduled our mattress delivery for Wednesday since we were informed how hectic Monday and Tuesday would be and didn't want to have the delivery pushed back from our initial date as we were not living in our new house yet. I'm 7 months pregnant with a high risk pregnancy and on modified bedrest so I needed to make plans to be driven to the new house for the delivery. I spent from 8am until 1pm waiting for my delivery on Wednesday. It never happened. At 1pm I was given a call from Ali stating that the warehouse "ran out of mattresses" and that they weren't getting anymore until Friday afternoon. Needless to say, I was incredibly upset as this was the exact issue we wanted to avoid. It's absurd that the warehouse waited until the next afternoon to inform stores that deliveries couldn't be made when they obviously had a final count from the deliveries the night before. I had to inconvenience someone again to drive me to my the new house and wait from 8am-4pm on a Saturday - this wasn't easy as I had just inconvenienced someone days prior. Saturday comes around and I have thankfully found someone willing to drive me over. Around 12:30pm I call the store to ask about the delivery and spoke with a man named Jose. Jose was incredibly rude, and quite frankly unhelpful. He wasn't listening to me and was talking to someone else while I was trying to make my inquiry. When I finally got his attention back he said "Yeah, yeah, you scheduled it for today so it'll be delivered." I explained to him the situation from the day before, but again, he was not listening as he was too busy speaking to whoever was next to him. It took me five minutes just to get his attention to get his name. I have worked in customer service positions and trained countless employees; if anyone working under me ever treated a customer like that they'd be written up and fired the next time it happened. read more

I'm going through a negative customer service experience right now after receiving a damaged product. We'll see how it gets handled, but so far: the company is dragging to resolve it; have already emailed two addresses. May need to take further action as it appears the company is purposely avoiding the situation. read more

I needed to buy a new mattress and yesterday I went to the Mattres One store at 13903 SW 88 St and it was a wonderful experience. Mr. Yanez was very professional and solicitous he adjusted to my budget but with the best offers. I am very happy to have bought with them. Great place I think that Happy employees make customers happy. Excellent unfortunately I have to change my opinion because I have been cheated in my purchase. The mattress never arrived and the customer service supervisor is the worst I've seen. I was forced to cancel my purchase to not die of a heart attack. I don't recommended this shop read more

Great service by Ricardo and great prices! Needed a mattress for my daughters new room and I got what I was looking for.

Well, I went in to look for a bed for my 88 year old mother... I ended up getting a bed for myself too! If you are older than 35 years old, you need to do yourself a favor and take a look at what has changed in mattresses. I had no idea there was a sleep revolution going on! I spent 3 hours at this store with Milton, the "Sleep Master" and Let me tell you, he does not take his job lying down! I actually did a bit of a hybrid bed across brands. I cannot wait to catch some zzzz's on my new bed and I feel that with a guarantee of $100 under any competitor price for 180 days after purchase is pretty fair. I was pleasantly surprised with the entire experience. Thanks Milton! read more

Had a good experience, the salesman was very knowledgeable and helped me find the mattress that I wanted even though a lot of people don't buy California Kings he took the time to show me different options and will definitely send anyone who needs a mattress to Yisandry Mederos read more

It was really pleasant to make a stop in this store, after shopping around in competitors stores we were hooked by Milton and Tomas who were able to meet our needs and give us an outstanding service. They both make an excellent team , Tomas a great product advisor and Milton a true sales expert! Good Job Matress one, great stafff makes a tremendous difference! We bought 3 mattresses and we are very satisfied. read more

I bought a mattress last August, a Stern & Foster "Charlaw Luxury firm mattress. After 5 months I start to feel a sinking in the middle of the mattress. When the mattress turned 6 months I started to feel a back pain. Then I went back to the store and explained my problem. I wanted to exchange the mattress because I was told it had a 10 years warranty. Then it really began my ordeal, nobody could fix my problem. I tried to speak to the manager but on that store there is no manager. I went back to the store several times and there was always a different sales person every time, but never a manager. When finally a sales person told me to pay for an inspection of the mattress. Of course they charged me $50,00 for the inspection an I had to wait 30 days for an answer that never came... One day I decided to go back to the store and asked for a solution and the answer was that the sinking was not bad enough for a replacement. Well I can assure it's bad enough to give me backaches. After that I decided to look for reviews and I found that they had been sued by many other customers. I also found out that it is illegal to charge for an inspection. Since they absolutely don't care about costumer service or honesty, I decided to buy a new mattress. Today I'm sleeping in a Tuft & Needle mattress which I bought from Amazon, paid half of the price and I am twice as satisfied . Shame on you Mattress one. Don't walk away from this store...Run away from them read more

Excellent customer service, Chris Martinez is very friendly and offers you the best deal.

I went in to the store to look for a Tempurpedic mattress because my actual mattress is in very bad shape. I tried all the mattresses in the store that would help with my back pain and kept going back to the Tempurpedic one that caught my eye. I laid down on it for a couple of minutes and it felt fantastic. I'm very excited to sleep on my new mattress and I am confident it will be very good for my back on the long run. The sales associate at the store was very professional and knowledgeable. He provided a lot of information about the mattress. Thank you! read more

I went to buy a tempur pedic mattress and Ricardo was very helpful and attentive. He explained everything and very good service . We were there for less than an hour and I was very satisfied. read more

I made a review yesterday, but boy was I wrong!!!!! PLEASE PLEASE FOR YOUR OWN GOOD, DON'T PURCHASE ANYTHING FROM THIS COMPANY. They sold me a mattress on the 4th of July and it was supposed to be delivered the following day, well of course it didn't arrive, they said they had a problem with the delivery truck that it would be shipped on the following day, (Saturday). It was 6:00 pm on Saturday and no mattress. So when I called them they told me I wouldn't receive one because they sold me the mattress under cost. No apologies, no nothing, I finally fought for a refund, but the sale was over..... THIS PLACE IS A JOKE!!!!!! DON"T PURCHASE FROM THIS COMPANY UNLESS YOU LIKE GETTING PO'D OFF!!!!!!! read more

We bought a Tempurpedic a little over a month ago and assumed we had the best quality bed. To our demise our bodies told us otherwise. Since there is an exchange warranty we went back on Sunday to look at another bed option. The sales rep was shocked when we told him that we were having the worst sleep of our lives and reviewed the documentation from our original purchase. He asked us which bed were we sold and we showed him. We had requested a mattress between firm and soft so medium firm. The original sales rep sold us a soft Tempurpedic...we were having back pains because we were sinking into the mattress since it was too soft. We didn't realize that it was going to be an extremely soft bed. He said we needed to get one that contoured to our bodies so there would be support. Our body pain was excruciating....in our backs, our hips, and our shoulders. He showed us another line of Tempurpedic and a Stern & Foster model. He told us that he would prefer that we got another Tempurpedic because they are top of the line and we already had bought something similar originally. In the end, he explained better then the original sales rep and took his time to explained how each different style worked for our bodies. Very friendly sales rep. Got the exchange bed within two days. Our bodies are saying thank you and we are sleeping again. read more