Riley is the example of what exceptional customer service is! He was friendly and relatable and…read moreprofessional. I went in for a mattress for myself and my mom ended up leaving with 2 mattresses for her home! We were offered discounts and received prompt delivery. I know my mom has requested him since our in store purchase as she is interested in more items.

Great service and good knowledge from Andy; he helped us with a dimension problems. Highly…read morerecommend!

Good experience. Kylie in store was very helpful in helping us decide on a new sofa. Was given…read moretimely delivery updates on the day of. Thank you

Ricardo was a wonderful salesperson; full of energy and advice. He was very friendly and helpful…read more Made our shopping experience very pleasant.

It was such a genuine and straightforward experience to shop at this place. Great prices and great…read moreambiance to shop around in the store. Mike was very helpful and amazing in communicating throughout the process of my mattress arriving at the store. 10/10

Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Denise helped me find a good-looking, comfortable, and not-too-expensive living room set. It looks…read moregreat. John and Antonio delivered. They were so polite, helpful, and professional. I had gotten a chair stuck in a doorway, and they knew just what to do! The furniture went where I wanted it and they cleaned up everything. They made my day!

Myself and my wife have finished our entire house with highland furniture we are very satisfied…read morewith salespersons and the quality of all the products and we have purchased everything from a bedroom suite to a dining room table I purchased a flexsteel recliner the one that lifts all the way up for my father in-law and we had some issues with the arm cover and this fantastic company made it right and they stood behind this product so I would like to say thank you to the owners of this Marblefalls company I will always shop for furniture at this store and will tell everyone how great this company is

Generally speaking, mattress shopping sucks…read more Sifting through marketing jargon across what feels like an endless number of mattresses makes comparing alternatives exhausting. The cost of a mattress also increases the pressure to make the right choice. And on top of that, you're trying to solve an already hard problem while running on poor sleep -- otherwise, you probably wouldn't need a new mattress in the first place. Shane and Shannon dramatically improved that process. They started with my body type to determine which sleep positions and mattresses were most likely to work well for me, which helped narrow what I needed to focus on. They encouraged me to keep coming back over the course of three days without any pressure to make a decision. They also assured me that if I made a good choice but not a great one, they would allow me to return the mattress and support me in repeating the process until the right fit was found. It's also worth noting that, as an independent shop, they're not required to push specific products. That leads to more candid feedback and a curated product line based on what they're seeing actually work for customers. I'm grateful to have had such great partners in helping me navigate my way to a good night's sleep.

I want to start by first saying that the mattress we received was of extremely low quality for the…read moreamount that we paid. Falling apart with the first few days of removing the mattress protector to was it. We shopped for several days and visited multiple places because we have small children (under 5) that have severe allergies to certain materials. Shane assured us over and over that the 100 day trial was completely risk free and that in no way would the children be in danger of coming in contact with the material. I have that in a text from Shane. Low and behold the children did get sick and when we called to process the return Shane did everything except respond. When he finally did respond they sent out two guys who admitted they knew absolutely nothing about mattresses but they were instructed to leave it if it looked used. Shannon stated that in order to process a return they needed to be able to sell the mattress at a discount rate. But neither of the "professionals" in this instance ever evaluated the mattress. Only took the word of two movers who openly admitted to knowing nothing about mattresses. Still no response from Shane. Shannon however was brave enough to respond and stated that Shane would call me as soon as he finished putting up shelving in the back. Must be a large custom job because we still haven't heard from him. This is a completely different Shane than the one who was working so hard to get our business. Who seemed so knowledgeable and confident in the product he sells. Seems like he cared more about making money than he did for the safety and concern for our children.

If you're looking for a new bed, look no further than the Mattress Firm in Fredericksburg. Charles…read morewas such an excellent consultant, asking probing questions about our sleep habits and then showing us appropriate models to solution our needs. With so many new technologies incorporated into sleep solutions today, navigating between the brands can be overwhelming and a detractor, so a professional "Sleep Expert" can make all the difference. Charles made the process easy and was a true pleasure to partner with on this journey! Can't wait to begin sleeping peacefully, thank you Mattress Firm and Charles.

These guys post all over the place about their 120 day return or exchange program but it's a scam…read moreyou have to pay $99 to pick up and 20% to restock so unless you want to pay at least 300 bucks or so or more...a lot more...then leave these guys alone.

Excellent service and knowledgeable. They beat the guys across the street price by several hundred…read more Amazingly, I paid for the mattress and had delivery that same afternoon. The competition in town only delivers once a week. Randel was fantastic and patient with all my questions. The delivery guys were careful and on time.

from buying our mattress to delivery .. very professional friendly and good pricing. AND all…read moreproduct made in TEXAS!! We have another mattress to purchase in the next few weeks. We will be back.

I visited the store today to buy a pillow for my husband…read more Upon entering the store, there are many beds, set up and ready to sample. Also, there is a good amount of pillows, also ready to sample. The employee working at factory mattress was very helpful and kind. He suggested pillows to my husband, based on the way my husband sleeps, and the bed he sleeps on. We found a bed similar to the one my husband sleeps on, and he started trying pillows. The employee was very kind in determining if each pillow was supporting his neck or putting stress on his neck. The end result was buying the perfect pillow . The pillow was a little pricey, $130 , a good sleep is certainly worth $130. I will definitely be back to the store. Should I have a need. Thank you.

This review is for our sales experience. I highly recommend seeking out Robert Alfieri if you have…read morethe chance. He was professional and personable. He helped guide us to the right bed and has been in good communication since. His knowledge was impressive. He was able to answer the questions we had and I made the purchase with confidence, no buyers remorse. Ask for him if your in the market for a new bed.