I purchased a twin mattress in 2010 with a 10 year warrantee. By 2012 it was sagging in the middle…read more I called they said they had to inspected it for a fee. I said that is not what I agreed to. There warrantee people were to call me. They never did. I took the mattress to store but they refused to look at it. I kept the mattress and wrote a complaint to yelp. I filed suit before the warrantee expired. The law firm filed frivolous motions and urged the judge to deny any extension of time to file a response. I had COVID and submitted a doctors affidavit. The court refused to hear the motion and gave the law firm a default judgement and awarded the $12000 in attorneys fees. I filed an appeal. The law firm agreed to drop the fees if I dismissed my appeal. I was still ill so I agreed. I am preparing a complaint with the Texas Bar on the law firm and a Judicial Complaint against the judge for violation of due process. In my research this is how Mattress Firm frequently handles the warrantee claims against them.

Beware of hidden charges. My husband and I purchased a mattress from this store in Flower Mound…read more Because I have lower back issues, we asked the sales person up-front BEFORE making the purchase what the return policy was should the mattress not work out. We were told we needed to wait 30 days and if we returned it there would be a restocking fee of $250. Satisfied with that answer, we made the purchase. Unfortunately the mattress didn't work out. We called to arrange the return expecting to pay the restocking fee. We then learned that in addition to the stocking fee, because we purchased the mattress on sale we would also have to pay back the discount. The cost of returning the mattress ended up being more than 2.5X the quoted restocking fee. Yes, in hindsight we should have asked to review the contract and full terms before making the purchase. We didn't expect a truncated answer to our very specific question/concern. Lesson learned. Before purchasing, ask to see full details just in case the mattress doesn't work out.

Our bed died, RIP, but we don't have a ton of time due to conflicting work schedules and packed…read moreweekends. I was prepared for a weekend of going from place to place testing out overpriced mattresses until we narrowed it down. I expected this to be followed be a second weekend of trying to find the best price on a mattress and hitting furniture stores to get a new bed frame. We were not sure yet if we would stick with a queen size or rearrange our bedroom to accommodate a king. I did not expect this venture to be fun, but a pain in the ass, while trying to make the best decision on an 7-10 year investment. I came across Bargain Sleep Center, which only had one review, and looked at their website. I liked that this is a small business and they do various things to keep their overhead down to sell the mattresses cheaper. One of the things they do is only open the location by appointment so there is not wasted payroll and I'm not opposed to that. I figured I might check them out on the second weekend once I narrowed down the choices to see if they had a better deal. Through their website I sent a message inquiring if they also had bed frames or mattresses only so I could determine how I may need to coordinate a purchase and delivery with a purchase from a separate furniture store. I also inquired about payment options and appointment availability so I could plan something out ahead of time. I sent in the inquiry on Thursday afternoon and got a response from William, the owner, that evening. After several more emails we went in at 10am on Saturday. The store is small with 5 types of mattresses on display but William switched several out with his stock so we could try others. The bed frames are boxed up but this was okay as William had sent me pictures of the bed frame I was leaning towards which was really nice. I could really see that they go through a lot of steps to keep the prices down. For example, their cheapest King is $400 (trust me, way better deal than the big boys) but their top of the line King that comes with a 10 year warranty was only $898 and since our choice of bed frame wouldn't need a box spring that brought the price of the top of the line model down to $798. When you look at other places, Kings range from a clearance of $550 to over $2000. Of course the other sizes he offers are even more reasonable, I was impressed. There was only a $200 difference between the queen and king sizes on the mattresses and about $65 difference for bed frames. That seemed like a no brainer. They also have sheets, mattress protectors and pillows in the very reasonable $25-30 range. He made this extremely easy and we only had to make one more trip to a store to buy a comforter in the new size. Delivery within a certain area is free and he offered to remove my old bed. I'm really glad I skipped the other places. If you go with something he already has in stock he can usually do it same day. This of course can depend on how busy he is (ex. Aug. is very busy) but it seems you can count on it for sure during the slower times (Sept- Oct, Jan- Feb). My needs are very specific. I can't stand the feel of memory foam or gel, it's hard to get in and out of bed and I feel like those types of mattresses are trying to eat me. With the work we do we need a firm mattress but I wanted a comfort layer. William was extremely patient with me and never once pushed me toward one brand or another. He actually sat there patiently switching them out for me while I went from mattress to mattress like Goldilocks, being extremely picky. In the end, he offered to order the mattress my husband loved and I was leaning towards in a firm for us to come back and try out. He eased my concerns that I may not like it and he would be stuck with it by assuring me he could sell it. Excellent customer service, you can tell he doesn't have to push you because he is confident in his product and prices. He notified me of it's arrival for Thursday but with my demanding schedule we had to arrange it for Saturday delivery. He arrived a few minutes early and put together the upholstered Mantua bed and brought our firm Body Contours by Sleep Inc king size mattress with fabric encased pocket springs and 3 1/2 inch comfort layer. Sleep Inc. is an American company that makes their beds in the USA and they also do Spring Air. The pocketed coils are especially good for my husband and I because of our varying sleep schedules- a lot less disturbance. That full 10 year warranty instead of a prorated warranty certainly doesn't hurt matters either. He also brought our pillows, mattress pad and sheets that we had purchased. IT'S PERFECT, I LOVE IT!! By the way, William has a great sense of humor and was a pleasure to do business with and have in our home. Frankly, I wish I would have more need to return, as he definitely deserves my business and yours. When in need, go here for mattresses, frames and bedding at an EXTREMELY reasonable price.

Getting a great mattress for a great price and free delivery. Super nice guy, too. #corsicana9630…read moreWhoo-hoo!

Errors made on my order by my sleep expert and mattress was delayed for a few weeks. But we love…read morethe bed!

My partner and I went in not knowing much about mattresses except that we needed a new one. Jasmine…read morewarmly greeted us at the door and really educated us so we could decide for ourselves what was best for us. We never felt pressured to buy and instead felt super comfortable throughout our time there because of Jasmine and Barbara. They even price match!!! They are knowledgeable, educated on their products, and friendly. Thank you guys for all your help and kindness! (For those curious, we walked out with the Serta I Series mattress)

The service was great!! Family run business everyone is extremely kind and friendly. Prices are…read moreunbeatable at fraction of the price large companies. Definitely check them out amazing deals. Large selection of sofa and mattresses.

Good service, excellent price, amazing selection, overall, I do like this store and recommend…read morepeople to also go

Brenton was beyond helpful and kind when we came in looking for the right mattress. He gave genuine…read moreadvice on which models to choose from and did not feel like he was just trying to make a sale. He took the time to get to know us and ended up having a great conversation with him. Scheduling a delivery was seamless and he told us we could change the delivery as needed (no crazy stipulations). Thanks again Brenton for your amazing customer service! - Ani

I bought a Kingsdown mattress here. About 8 months into owning it we moved into a bigger house…read morewith room for a King-size, so we took advantage of their 1-year guarantee and they made it completely painless. I paid for the difference, they didn't charge for delivery for the replacement, and they wrapped up and took away the other one. Simple and convenient. A couple of weeks ago, my wife and I noticed the mattress was sagging in the places we each sleep most frequently. I called and while we were now outside of their in-store warranty, the sales person walked me through the manufacturer online warranty process which covers us for 15 years. Literally next day I had a claim response and they had given us credit for the same amount we paid to walk in and select a replacement. We loved our mattress so I asked the sales person for the same one, and unfortunately they didn't have an identical replacement but recommended the next closest model. We took delivery of that one - and the after the first night it was clear this was not our old mattress. I called to explain the issue to the sales person and he quickly advised my wife and I come in and do whatever we need to get us on the right bed. We selected another, and again with no push-back or up-selling, and this time they waived the delivery charge and again their people came and dropped off the new one, wrapped up the old one and off they went. Prices are pretty comparable to their competition, probably in part because they've acquire or merged with each other - and they all carry pretty similar inventory. So the real differentiator is customer services and I was really impressed.

Joel was very friendly, punctual, knowledgeable, and had a great selection of mattresses. With an…read morehours notice, he was able to bring us to his warehouse and deliver the mattress the morning after communicating with him. I love the mattress that I purchased, and the other mattresses that he had were for all kinds of lifestyles and budgets. He also offers a five-year warranty for the mattress that we purchased.

I had the best experience with Joel! This is the place to go if you want quality at a great price!read more

Came and talked to Emre on a mattress deal and the guy came through. Was a man of his word, and…read moregave us a great deal. Highly recommend checking him out. Thank you so much!

this is the worst furniture store in dallas. i purchased a sofa, it was terribly uncomfortable…read more tried to return it the next day, and owner cam agar refused to refund my money. do not purchase from them

Looking for a great place to sell your high end furniture? FBC did a great job selling our…read moregorgeous consoles after we moved into a smaller space for a few years. Great selections, styles and always eclectic options

I absolutely love this place! Very up scale designer pieces. Take your time here, because there…read moreis so much to see. We bought a gorgeous dining set here, as well as some lamps and an entry area console. We purchased a second home and this place totally filled the need for us. Everyone here is very helpful and they truly care about your experience.