Mr. Charles helped our family find the perfect bed knowing we were not purchasing through him…read moredirectly. He truly cared about customizing to our needs and was super welcoming and easy to talk to. Definitely look for this man if you are needing expert advice on everything beds. Thank you again!

Come in our store to meet Tamara the new manager she is not new to mattress Firm just transferred…read morefrom Arizona she will help you choose the right mattress so you can get the rest you deserve come in and treat yourself to a better night's sleep.

Don't bother going anywhere else in Denton for a mattress! Tracy is the best, and he goes above and…read morebeyond for his clients. He is so personable, knowledgeable, and kind. I was able to buy a mattress and box springs from him for much less than just a mattress alone at one of the big chain stores. He delivered the mattress and box springs and also hauled away my old mattress for me. Then, nearly a month later, I decided the box spring was too tall for my bedframe. I called Crossroads and Tracy said, No problem! He delivered a bunkie board and hauled away the box spring again, free of charge. The whole process was so convenient and painless. You cannot get service like this anymore! So beyond happy with my experience at Crossroads and I will be directing everyone I know who needs a new mattress here from now on.

Tracy helped us with a mattress that would be and would remain supportive on the sides. He was…read moregreat, and he was right. The best bed we've ever had!! The price was pretty good as well

I went into Mattress Firm to browse and get an idea what type of mattress I wanted, not necessarily…read moreto buy. Tiffany educated me about the differences in their substantial selection and helped me to narrow down to the perfect mattress for me. She was very patient and knowledgable and made the experience great. I ended up buying the first mattress she showed me (after trying out many different types in the store) and am very happy with the purchase. Looking forward to delivery day.

My friend and I just bought a mattress here and Mark was SO helpful!!! Was with us from the moment…read morewe walked in, answered our questions and gave us all the best options. Definitely will come back again when needing another mattress!

I purchased a twin mattress in 2010 with a 10 year warrantee. By 2012 it was sagging in the middle…read more I called they said they had to inspected it for a fee. I said that is not what I agreed to. There warrantee people were to call me. They never did. I took the mattress to store but they refused to look at it. I kept the mattress and wrote a complaint to yelp. I filed suit before the warrantee expired. The law firm filed frivolous motions and urged the judge to deny any extension of time to file a response. I had COVID and submitted a doctors affidavit. The court refused to hear the motion and gave the law firm a default judgement and awarded the $12000 in attorneys fees. I filed an appeal. The law firm agreed to drop the fees if I dismissed my appeal. I was still ill so I agreed. I am preparing a complaint with the Texas Bar on the law firm and a Judicial Complaint against the judge for violation of due process. In my research this is how Mattress Firm frequently handles the warrantee claims against them.

Beware of hidden charges. My husband and I purchased a mattress from this store in Flower Mound…read more Because I have lower back issues, we asked the sales person up-front BEFORE making the purchase what the return policy was should the mattress not work out. We were told we needed to wait 30 days and if we returned it there would be a restocking fee of $250. Satisfied with that answer, we made the purchase. Unfortunately the mattress didn't work out. We called to arrange the return expecting to pay the restocking fee. We then learned that in addition to the stocking fee, because we purchased the mattress on sale we would also have to pay back the discount. The cost of returning the mattress ended up being more than 2.5X the quoted restocking fee. Yes, in hindsight we should have asked to review the contract and full terms before making the purchase. We didn't expect a truncated answer to our very specific question/concern. Lesson learned. Before purchasing, ask to see full details just in case the mattress doesn't work out.

We love our furniture. They were very helpful.. Great customer service!!! We are new to Texas and…read moreblessed we ran across this store.. Furniture came in a week faster than we thought.. prompt delivery and set up.. When they were leaving from putting furniture together, we found out it was family owned and operated. Wonderful people!! We will definitely be going back for future furniture needs!!

This furniture store is the one you want if you 2000 miles away and buying your UNT college student…read moreher first apartment furniture. A) The website has prices, and those prices are competitive with (or cheaper than) several national chains which sell "first furniture". The store also sells better pieces & top of theline, also well priced. B) Its a family owned business so I got the owner (Clint) and placed my order and arranged delivery with him. He goes on the deliveries, so that's reassuring too. My daughter said he was very nice. C) The sofa, dresser and mirror I bought are lovely and good quality. I was quite happy when I saw them in person. If you are thinking of ordering though, call two weeks in advance in case the items are not in stock. Overall very pleased: items are as represented, good quality and delivery was inexpensive and a breeze. Nice to get a square deal.

Shelby helped me with some bed frame questions today. Such…read moreGREAT customer service! Friendly, very knowledgeable and very patient with all my questions. We have been shopping here for 20 years and highly recommend you check them out. Often lots of great sale prices too!

Super service, patient staff and above and beyond accommodation. No pressure, but full insight on…read moreeach brand etc. Actually pleased to have this team work with my wife and I on our decisions.

If I could put zero stars I would. Do not buy furniture or their warranty plan. The furniture is…read morevery poor quality and if you make a warranty claim they always deny it and say wear and tear. Do not shop rooms to go

UPDATE: I emailed the CEO of Rooms to Go advising of the situation. I received a call and an email…read morewithin the hour of sending from Corporate. Tiffany and Zoe worked with me to rectify the issue, and they approved us to choose any living room set of another line of equal or higher value to exchange. I was extremely impressed with the fast response, resolution, and professionalism. Thank you, Rooms to Go! We purchased the Eric Church Highway to Home Gray living room set, including couch loveseat and recliner. After having the 1st set 4 months, Rooms to Go replaced all 3 pieces. On September 24th, 2022, due to the finish coming off the cushions. After having the 2nd set for only 7 weeks, the same thing happened again. I sent an email to the VP of Customer Care and got no response. We are expecting a Rooms to Go technician to come out to the house next week. Rooms to Go will most likely need to change this out for yet a 3rd set. We are not expecting the 3rd set to be any better. This is the most expensive furniture set that Rooms to Go sells. One would expect higher quality.