I went into Mattress Firm to browse and get an idea what type of mattress I wanted, not necessarily…read moreto buy. Tiffany educated me about the differences in their substantial selection and helped me to narrow down to the perfect mattress for me. She was very patient and knowledgable and made the experience great. I ended up buying the first mattress she showed me (after trying out many different types in the store) and am very happy with the purchase. Looking forward to delivery day.

My friend and I just bought a mattress here and Mark was SO helpful!!! Was with us from the moment…read morewe walked in, answered our questions and gave us all the best options. Definitely will come back again when needing another mattress!

Don't bother going anywhere else in Denton for a mattress! Tracy is the best, and he goes above and…read morebeyond for his clients. He is so personable, knowledgeable, and kind. I was able to buy a mattress and box springs from him for much less than just a mattress alone at one of the big chain stores. He delivered the mattress and box springs and also hauled away my old mattress for me. Then, nearly a month later, I decided the box spring was too tall for my bedframe. I called Crossroads and Tracy said, No problem! He delivered a bunkie board and hauled away the box spring again, free of charge. The whole process was so convenient and painless. You cannot get service like this anymore! So beyond happy with my experience at Crossroads and I will be directing everyone I know who needs a new mattress here from now on.

Tracy helped us with a mattress that would be and would remain supportive on the sides. He was…read moregreat, and he was right. The best bed we've ever had!! The price was pretty good as well

Purchased some new bed sheets, and they suck. The new sheets are to slippery. Can't sleep at all,…read moreand this store won't allow a refund. Over $300.00

Went to a Sleep Expert and ordered a Tempur-Neck Pillow. When the salesperson told me the price I…read morewas shocked and he replied, they have no control over pricing as Tempur-Pedic never runs a sale. See #3 below for that being a lie. Mattress Firm is price gouging and not letting customers know that they could order on their own from Tempur-pedic themselves and save a bundle. 1. Order shipped to wrong address. Sleep Expert replaced, then delivered to wrong address (not your fault but the delivery company). Finally got it. Took a month. 2. Ordered a Small Profile and got a Firm Medium Profile. The salesman and I both agreed that I needed a small. He did all the ordering. 3. Paid $172 at Sleep Expert. On Tempur-pedic website it is $119 and get a 2nd pillow free on sale (regular price $129) 4. Pillow is like a brick and because it is a medium profile can't sleep on it. The salesperson and I agreed I needed a small profile when it was ordered. 5. Person at Sleep Expert said if I kept the box (which I did) I could bring it back for a refund or exchange. That Sleep Expert is now out of business. Went to the Mattress Firm down the street and before I could even say anything, the salesperson said "We don't take pillows back." He knew the story as he was formerly at the Sleep Expert where I bought the pillow from another salesman. I left the pillow there for him to dispose of and walked out. Why is it you can use a mattress for 120 days and ( think of all that goes on on a mattress vs a pillow) and return it. But not a pillow!!! Could they not have let me exchange for another pillow. Or for customer service relations could have offered to refund the difference in pricing from the Tempur-pedic pricing and their pricing. With Mattress Firm the customer is never right!

We love our furniture. They were very helpful.. Great customer service!!! We are new to Texas and…read moreblessed we ran across this store.. Furniture came in a week faster than we thought.. prompt delivery and set up.. When they were leaving from putting furniture together, we found out it was family owned and operated. Wonderful people!! We will definitely be going back for future furniture needs!!

This furniture store is the one you want if you 2000 miles away and buying your UNT college student…read moreher first apartment furniture. A) The website has prices, and those prices are competitive with (or cheaper than) several national chains which sell "first furniture". The store also sells better pieces & top of theline, also well priced. B) Its a family owned business so I got the owner (Clint) and placed my order and arranged delivery with him. He goes on the deliveries, so that's reassuring too. My daughter said he was very nice. C) The sofa, dresser and mirror I bought are lovely and good quality. I was quite happy when I saw them in person. If you are thinking of ordering though, call two weeks in advance in case the items are not in stock. Overall very pleased: items are as represented, good quality and delivery was inexpensive and a breeze. Nice to get a square deal.

I purchased a twin size mattress and frame and unfortunately... I am very disappointed and saddened…read moreby my purchase. The mattress is loud, Hard and uncomfortable and the frame is very unstable I can't even sit on it to read books or spend time with my son in his room. please DO NOT make the same mistake as I did purchasing from this company.

From the owner: We offer great selection of discounted NEW mattresses We offer a $10 down payment no credit check!…read moreTake it home today as our inventory is in stock!

Amazing staff: very helpful and great prices. I found what I needed in my budget. Never had a…read morebetter experience buying a bed.

We waited one month to post our review so that we could give a fair review of the mattress itself…read more The experience in store with JR was exceptional. He went out of his way to help us select the best mattress. We were a hard sell with this being our 5th mattress in 4 years. We found two we liked and after multiple trips to the store we ended with the King Chiro Pro and highly recommend it. We had to order the mattress and it came in sooner than expected. We were so happy to support a local business as well! Thanks for everything JR!

If I could put zero stars I would. Do not buy furniture or their warranty plan. The furniture is…read morevery poor quality and if you make a warranty claim they always deny it and say wear and tear. Do not shop rooms to go

UPDATE: I emailed the CEO of Rooms to Go advising of the situation. I received a call and an email…read morewithin the hour of sending from Corporate. Tiffany and Zoe worked with me to rectify the issue, and they approved us to choose any living room set of another line of equal or higher value to exchange. I was extremely impressed with the fast response, resolution, and professionalism. Thank you, Rooms to Go! We purchased the Eric Church Highway to Home Gray living room set, including couch loveseat and recliner. After having the 1st set 4 months, Rooms to Go replaced all 3 pieces. On September 24th, 2022, due to the finish coming off the cushions. After having the 2nd set for only 7 weeks, the same thing happened again. I sent an email to the VP of Customer Care and got no response. We are expecting a Rooms to Go technician to come out to the house next week. Rooms to Go will most likely need to change this out for yet a 3rd set. We are not expecting the 3rd set to be any better. This is the most expensive furniture set that Rooms to Go sells. One would expect higher quality.

We went to this location because it was a locally-owned and -operated business. The salesman/owner…read morenever told us that one of the two mattresses we were comparing was not built by them, coming up with strange ways of dancing around questions and avoiding telling us the truth. Bed is fine: sales experience was not. We won't be going back.

Wife and I bought The Royal Jewel latex mattress with adjustable base. We love it. We were…read moreplanning on spending $3000+ for a mattress because we had done some shopping and knew about what we wanted. Laid on the Royal Jewel and it felt like the Simmons Hybrid that had laid on at the national chain. We were blown away by the reasonable price. Opted for the adjustable base with massage and built-in lighting. WOW is all I can say. Our salesman let us take our time. Said "stay as long as you need, I want to make sure you get what you need". I usually do not write reviews on Yelp. But I felt compelled because of the excellent service. If you're looking for a mattress, do yourself a favor and give this place a shot. We paid a lot less than we expected and supported a local business. Doesn't get much better than that.