Wow. Is all I can say! Brian is fantastic!! Story time: I…read morewent mattress shopping for the first time ever and I started this endeavor at another store in town. I had a horrible experience with the salmon there, who got angry with me for not purchasing a mattress immediately. I told him it was my day looking and wanted to take my time, but he wouldn't stop following me around saying he hopes he gets credit for my purchase if I decide to comeback another day. They didn't have the mattress in store that I wanted to try so I really wanted to go find it elsewhere to test it! I did not want to blindly buy it, but he kept insisting that I do. It was horrible and I just wanted to go home and be left alone. But my boyfriend made me stop at one more place on the way home which was this Mattress Warehouse. What a night and day difference! We walked in and were immediately greeted with a kind man that introduced himself as Brian. He was very personable! He immediately brought us out covers to try out mattresses on as a COVID measure (which the other store did not have and made me very uncomfortable and wanting to immediately shower!). He let us take our time testing things out and not being in our faces with pressure to buy. He really understands how to deal with people! We ended up buying a mattress from him that night and spent nearly an hour in there just chatting with him because he was so nice and fun! Our mattress arrived a few days later at our apartment and we having been having the best nights of sleep of our lives since then! (I highly recommend the Nectar bed!!) Thank you for giving me hope that not all mattress salesmen are pushy jerks Brian!

Nancy made our mattress shopping experience surprisingly enjoyable. She was warm, welcoming, and…read moreincredibly patient with our energetic kids. My spouse and I had very different preferences, but Nancy helped us navigate the options and get much closer to a choice we were both happy with. Her guidance and friendly attitude made all the difference! We'd recommend!

I purchased a mattress here. The owner is very knowledge. The customer service and delivery and…read moreset up were great too. Highly recommend! Nicole. Wayne PA

I recently bought a queen size mattress for my daughter from Moores furniture and mattress. It was…read moredelivered within a couple of days and the men set it up within 10-15 min. I've never been so impressed! 5 stars to this establishment. I will definitely be a returning customer!!!

If you are a fuddy duddy - this is the place for you! Poor…read moreabout understanding your needs. You would think with all their years of experience, they would be better at providing advice. We spent so much money with them and very unhappy with purchases. My bad for going there in the first place! - and I should have followed my instinct on first impressions. btw: wrong person - never had any delivery issues.

Called to buy a $15k massage chair for my wife with cancer. Spoke with David who was just rude and…read moreunhelpful and couldn't be bothered in general. Skip this place. Goto Cherry Hill NJ one instead. F Dave.

I discovered the Relax The Back lifestyle while living in Connecticut in the late 90s. Like most,…read moreI found this store through necessity; a lower back pain issue I had since college. I purchased my first recliner (the original BackSaver) from Bill Angel in West Harford Connecticut. It gave me a lot of relief while watching T.V. or reading. When I moved back to Philadelphia in 2006, I soon discovered Gerry and Dave Austin, the father and son team who own the Bryn Mawr RTB store near where I grew up (as well as Cherry Hill and Delaware). I found Gerry and Dave to be extremely nice and incredibly low pressure in selling their products. One of the main concepts of the store is that in order to remain as pain free as possible, you want to keep your spine in proper alignment as much of the day as possible; whether you're driving, tasking in an office chair at work or at home, sleeping, reclining/relaxing, taking an airplane/train ride, etc.. For example, if I don't use my seat wedge and self-inflating pillow while driving in my car, my lower back will begin to hurt within 5 to 10 minutes. That 2 piece setup cost me all of $140 to keep my lower back pain from surfacing. Beyond spinal alignment products, RTB offers massage products including chairs, self massage tools, stretching products etc.. In fact, my next 2 purchases fall under this category. They sell a product that comes with 3 circles that you use to stretch your back to the round curve. The other is a new product for RTB; a fixed angle foot massager that vibrates on a scale from 1 to 10. It includes a round bar at the top so you can move your feet along it instead of resting on the main area. Perhaps my favorite product/tool is one that I bought almost 25 years ago; the TheraCane self massage tool that has a price tag of around $30. I was born with a congenital block in my neck which causes constant neck discomfort and almost constant muscle spasm in my middle to upper back. Short of having a personal masseuse, this is the best action I know to take to give myself just that little bit of relief I need. My most recent purchase is the best product I ever got from Gerry and Dave. The timing could not have been better. They were having their once a decade floor model clearance sale and my knee was in need of a new recliner. I went through a period of time where I was working at home very late and falling asleep reclined in my original BackSaver chair that RTB no longer makes/sells. I woke up a couple of times with my left leg hanging off the side/bottom of the chair. When I awoke my knee was in excruciating pain. I went down to see what Gerry and Dave had for recliners that may solve my problem. I measured the bottom width of the Perfect Chair with automatic controls and it was just the fix I needed. The additional width was plenty to solve my problem. Also, the chair raises your legs from the knee down independently for additional relief in recline. As it turned out, Dave sold me a Perfect Chair with the leather and heat package without realizing it. I said to him, I guess I owe you another $500 then. Needless to say, he didn't want me to pay the money.

I am very disappointed with the service I received. Despite providing accurate measurements in…read moreadvance, the original headboard did not fit. Based on the expected delivery date, we disassembled our existing bed two days prior and ended up sleeping on the floor. We then visited the store to select a replacement headboard, anticipating a smooth delivery of our new bed. Unfortunately, the situation worsened when the delivery arrived without the mattress, forcing us to sleep on the floor yet again. We made multiple calls to resolve the issue, but communication was poor--our calls were not returned, and we were left going back and forth without clear answers. When the mattress was finally delivered, the experience still fell short. We paid for white glove service, yet packaging materials were left behind, and the team did not remove the metal frame as promised. Overall, this experience has been frustrating and highly inconvenient. I expected a much higher level of service and professionalism.

Really good experience today with Ramir. Very knowledgeable, and super customer-friendly. Made sure…read morewe left with what we wanted in our budget. First mattress I got on was a winner. Wound up with a bed cover and Cloud pillow, and the Presidents Day sale price still wound up being surprisingly reasonable given the luxe sales environment. Looking forward to our new mattress!

What a phenomenal experience! Felicia and Jamal were awesome! They were so friendly, knowledgeable,…read moreand helpful (never pushy, never tried to up sell!) Very excited to try our new mattress! Thank you so much!

I was happy to see a wide selection of furniture within my price range. Not only that but there…read morewas a lot of variety in dining rooms & chairs. Ahmad, one of the managers was very knowledgeable and helpful! Update: I visited 2 years later (February 2018) and they have even MORE furniture, more catalogs, and more discounts listed on the their website!

We already posted a five-star review for the purchase of our new bed. It was delivered on Tuesday…read moreby two most delightful gentlemen. I have had deliveries before and never by such polite and professional men. They couldn't do enough to make us happy. They did everything the salesman said they would, right down to vacuuming the bedding area. There wasn't a single piece of lint or wrapping plastic anywhere. This store is the perfect place to purchase your new bed.

Just bought a bed at The Mattress Factory in Plymouth Meeting and can't say enough about the…read morefabulous experience we had! Our sales person, Sunny, went out of his way to help us find the right bed and got us an amazing price too! Bought the bed Saturday and slept in in by Monday night! 48-hr delivery was awesome! Delivered on time by 2 super nice and efficient guys and just woke up from a great nights sleep! Buying a bed can be quite stressful and as crazy as it sounds, exhausting, but Sunny made the experience pleasant and we can't thank him enough! If you need a new bed, no need to shop elsewhere. Thanks Mattress Factory. Update several weeks later: I was a little nervous because I'd slept on a bed that was like a rock for 13 years. Our new bed felt softer than it had in the store and certainly in comparison to our former bed. I was very concerned and after calling Sunny and speaking with one of the VP's, Mattress Factory kindly offered me the opportunity to choose a new mattress if I continued to be uncomfortable and unhappy. It's not their policy, but they wanted to make me happy. I decided to give the mattress another couple of days to see if it felt more comfortable and those days turned into weeks and now I'm in love with this bed. Not only did we purchase an amazing bed at a fabulous price, I was treated with respect and experienced outstanding customer service. Beautyrest Black is remarkable. Thanks again guys!