I bought a mattress, electric base and a king size pillow. My bed was delivered, and the pillow was…read morenot what I ordered. I went to the store, and he (Matt Lowry) guaranteed I could come back on 4/15 to pick up the correct pillow. So, I went on the 15th for my third trip and Matt was not there, but someone named Barry was. I showed him what I got, and he informed me that the pillow I got was what they ordered. I was expecting a king size, and it is regular. Come to find out there was no such pillow that they said they were ordering for me. So, I asked for my money back and was told sorry no refunds. How can you not give me a $100 refund when you didn't order and give me what you promised. Went back there for my fourth trip told Matt I was not pleased and he laughed I didn't see anything funny. You stole my money. I had a few choice words and still trying to see how to get a refund. I will never go to Mattress Warehouse in Newark Delaware Fox Run ever again. Just not right. Chris E

We came in on a Saturday afternoon to buy a new mattress for my mom who has some back issues. It…read morewas empty except for two salesmen, one named Lawrence (who helped us) and another man who was being trained (didn't catch his name). My mom did her research before arriving but was wowed by the Bed Match, a system that shows you your perfect mattress based on height, pain issues, sleeping position, etc. (really cool). Lawrence took us through all the options the system gave her and then some, giving detailed comparisons between each mattress. He was obviously passionate and extremely knowledgeable about his job. He was enthusiastic but not pushy, transparent about the price of each mattress and accessory, and walked her through each step of the purchase and delivery processes. When it come down to buy, he reviewed each item and its cost with her multiple times to make sure she was buying what she wanted as well as the relevant warranties. This was a great customer service experience. Lawrence was thorough and personable. My mom was very satisfied with her experience. This review does not include delivery experience or the actual product.

I have bought many rooms of furniture here. They are customer friendly. The furniture is always…read morehigh quality, delivered on time, and as promised. Their delivery service does an excellent job and are punctual.

Best part: Anthony the delivery guy. Best customer service professional ever. If I could have done…read moreeverything through him I strongly feel my experience would have been different. Worst part: Eleanore. The sales woman who you deal with in the store. First she comes off helpful enough, but after the initial interaction, or after you purchase, she demonstrates possibly the lowest level of accountability I have ever seen from anyone representing any business. She is rude to deal with in person and on the phone. She is abrasive. She states she will call you back but never does. No follow up ever. THIS WOMAN IS A NIGHTMARE!!! If you still decide to give this store a shot and she is the one to greet you, turn around and run!! I'm sure there will be a generic "we appreciate your feedback and will address it with our staff" comment left on this, but nothing will change. USE CAUTION when dealing with this store. We tried doing our part to support small business, but in return was faced with headaches and problems. My advice is to just to buy from the bigger chain stores.

J & B as I call them were awesome at 8PM after working a 9 hour day. Very Attentive and helpful…read moreas we wrapped up our purchased at 8:55PM. Thanks again. J & B

Chase was very knowledgeable and helpful. Only complaint was…read morethat I found several pieces of furniture on the website but only one set was available in that store. Would have had to travel to other locations to see the rest of my selections. Happy to say I purchased the set in the store.

I was in need of a new mattress and I saw an advertisment for Mattress By Appointment. Because of…read morethe reviews I was reading and how highly recommend this place was, I decided to call and make an appointment. I went to the store a couple of days later and met Dave. He was so knowledgeable and took his time explaining the right mattress I should purchase. I recived my mattress and am happy I went to Mattress By Apointment and met Dave. Dave and his lovely wife delivered my and mattress and I'm sleeping comfortablely. Thank you Dave.

The service is excellent! Dave and Sam are wonderful. They helped me find the perfect comfort for…read moreme and my back. They delivered my mattress and set it up quickly. They check in the next day to see if I got a good nights sleep on my new mattress. The price was a great value! Above all the customer service was incredible! It's a mom and pop shop in Newark. I definitely recommend for anyone seeking the perfect mattress.

I wish I could give a zero stars. Avoid the store on University Parkway at all costs. Steve, the…read moresales guy, lied about the bedroom set we purchased being in stock and refused to take any responsibility for the poor service we have received since December. After promising delivery with 2 weeks since what we chose was in stock, it was then delayed by almost 2 months because it apparently was not in stock. Store manager Andy avoided talking to me directly and made Steve call me. Now promised another date for the 3rd time. Customer Service is non-existent. Have reached out to Value City corporate and BBB. I should have read these reviews before even walking in the door as they are totally accurate and consistent for the lies and poor service.

I ordered a sectional sofa and a kitchen dining set in mid-September. I never received order…read moreconfirmation or delivery details for the kitchen dining set, although American Signature Furniture charged my credit card immediately. After multiple calls to their customer service, with conflicting information as to what happened, American Signature Furniture agreed to cancel the order for the dining set and refund my card within 5-7 business days. After two weeks I had still not received a refund and had to resolve the issue by disputing the credit card charge with Visa. As to the sectional, there was a seven week delay from order until delivery. Half of the sofa was delivered and then American Signature Furniture rescheduled delivery for the rest of the sectional at least four times over the course of two weeks. In summary, American Signature Furniture charges premium prices for long lead times on furniture that won't be delivered on time, if at all. I'd avoid this company entirely.

Wow! What can I say? BIG shout out to The Home Mattress Center in People's Plaza! I can honestly…read moresay shopping for a mattress in this store is such a pleasure and wonderful stress-free experience. I have shopped here several times in the past and NEVER been disappointed. Just want to send a thank you to Tom our salesman last week for a really pleasant and no-pressure sale. We ended up buying a wonderful mattress and expect we made the right choice. Kudos to these employees who rightfully believe the best sale is an honest one, with no high pressure tactics or gimmicks to make them money. We freely roamed the store in search of a good mattress and Tom let us try each one and only offered his expertise and knowledge when we asked. Highly recommend them if you are in the market.

From the owner: We probably put most of your family to sleep! Home Mattress Center, founded by the Bloom family in…read more1973, is a 3rd generation, Delaware-based, family-owned and operated business. For over 50 Years, the company has served tens of thousands of satisfied mattress customers throughout Delaware, and the surrounding communities of Northeast Maryland and Southeastern Pennsylvania, by helping them get the best sleep possible at a reasonable price.

I called to check on mattresses. I was so fortunate to be connected to Amanda. She was so helpful…read morein helping me narrow down my wishes. She was honest in her assessment of the choices. I wasn't prepared for the most expensive so she quickly helped me choose the second place contender. No hard sell! I appreciate their free delivery. Setup and haul away. I didn't want to make the long drive so I went to a local store to try out the mattress but called to place the order with Amanda because of her superb customer service.

I went to Raymour Outlet because the prices and variety are great! Huge selections and everything…read moreis very nice. Great coverage packages and delivery is within a reasonable price. We worked with a knowledge saleswoman and are happy with our purchase. The picture is the Roxy couch with chase ottoman.