The below reviews are really old and it's obvious to myself and my husband that the Sales guy…read morementioned in the below reviews is long gone. We purchased a mattress with an adjustable base and some accessories here today and honestly the Sale guy Ryan was helpful, knowledgeable and honest and so nice to deal with. We have friends who bought at the Fox Run location who cannot say the same. It's definitely worth going to Governor's Square location and working with Ryan. He will give you the peace of mind that you need when making a purchase of this size. Call and make sure he is at this location or at Christiana before you go. Thanks Ryan! Excited for our delivery!

I completely agree with the review above . Rude sales guy ... I will never go to this store and…read morewill not suggest anybody to he there either. I would have given negative ratings if had an option to do so . The guy was generalizing the people based in nationality which is very cheap ...Just because I was not buying his cheap marketing trick ... No no for everybody who is thinking to visit this store looking at 50% off Sale. The prices are still higher than you can get elsewhere .

I bought a mattress, electric base and a king size pillow. My bed was delivered, and the pillow was…read morenot what I ordered. I went to the store, and he (Matt Lowry) guaranteed I could come back on 4/15 to pick up the correct pillow. So, I went on the 15th for my third trip and Matt was not there, but someone named Barry was. I showed him what I got, and he informed me that the pillow I got was what they ordered. I was expecting a king size, and it is regular. Come to find out there was no such pillow that they said they were ordering for me. So, I asked for my money back and was told sorry no refunds. How can you not give me a $100 refund when you didn't order and give me what you promised. Went back there for my fourth trip told Matt I was not pleased and he laughed I didn't see anything funny. You stole my money. I had a few choice words and still trying to see how to get a refund. I will never go to Mattress Warehouse in Newark Delaware Fox Run ever again. Just not right. Chris E

We came in on a Saturday afternoon to buy a new mattress for my mom who has some back issues. It…read morewas empty except for two salesmen, one named Lawrence (who helped us) and another man who was being trained (didn't catch his name). My mom did her research before arriving but was wowed by the Bed Match, a system that shows you your perfect mattress based on height, pain issues, sleeping position, etc. (really cool). Lawrence took us through all the options the system gave her and then some, giving detailed comparisons between each mattress. He was obviously passionate and extremely knowledgeable about his job. He was enthusiastic but not pushy, transparent about the price of each mattress and accessory, and walked her through each step of the purchase and delivery processes. When it come down to buy, he reviewed each item and its cost with her multiple times to make sure she was buying what she wanted as well as the relevant warranties. This was a great customer service experience. Lawrence was thorough and personable. My mom was very satisfied with her experience. This review does not include delivery experience or the actual product.

I have bought many rooms of furniture here. They are customer friendly. The furniture is always…read morehigh quality, delivered on time, and as promised. Their delivery service does an excellent job and are punctual.

Our Italian sales person was very informative of the Flex Steel love seat that my wife and I wanted…read more,including all types of materials offered by the manufacture. We placed our order and she gave us an approx. date of delivery to the store. She contacted us when it arrived at the store to schedule a delivery date and time. The delivery personell did a great job with the delivery. Very perfesional all the way round.

J & B as I call them were awesome at 8PM after working a 9 hour day. Very Attentive and helpful…read moreas we wrapped up our purchased at 8:55PM. Thanks again. J & B

Chase was very knowledgeable and helpful. Only complaint was…read morethat I found several pieces of furniture on the website but only one set was available in that store. Would have had to travel to other locations to see the rest of my selections. Happy to say I purchased the set in the store.

I was in need of a new mattress and I saw an advertisment for Mattress By Appointment. Because of…read morethe reviews I was reading and how highly recommend this place was, I decided to call and make an appointment. I went to the store a couple of days later and met Dave. He was so knowledgeable and took his time explaining the right mattress I should purchase. I recived my mattress and am happy I went to Mattress By Apointment and met Dave. Dave and his lovely wife delivered my and mattress and I'm sleeping comfortablely. Thank you Dave.

The service is excellent! Dave and Sam are wonderful. They helped me find the perfect comfort for…read moreme and my back. They delivered my mattress and set it up quickly. They check in the next day to see if I got a good nights sleep on my new mattress. The price was a great value! Above all the customer service was incredible! It's a mom and pop shop in Newark. I definitely recommend for anyone seeking the perfect mattress.

I wish I could give a zero stars. Avoid the store on University Parkway at all costs. Steve, the…read moresales guy, lied about the bedroom set we purchased being in stock and refused to take any responsibility for the poor service we have received since December. After promising delivery with 2 weeks since what we chose was in stock, it was then delayed by almost 2 months because it apparently was not in stock. Store manager Andy avoided talking to me directly and made Steve call me. Now promised another date for the 3rd time. Customer Service is non-existent. Have reached out to Value City corporate and BBB. I should have read these reviews before even walking in the door as they are totally accurate and consistent for the lies and poor service.

I ordered a sectional sofa and a kitchen dining set in mid-September. I never received order…read moreconfirmation or delivery details for the kitchen dining set, although American Signature Furniture charged my credit card immediately. After multiple calls to their customer service, with conflicting information as to what happened, American Signature Furniture agreed to cancel the order for the dining set and refund my card within 5-7 business days. After two weeks I had still not received a refund and had to resolve the issue by disputing the credit card charge with Visa. As to the sectional, there was a seven week delay from order until delivery. Half of the sofa was delivered and then American Signature Furniture rescheduled delivery for the rest of the sectional at least four times over the course of two weeks. In summary, American Signature Furniture charges premium prices for long lead times on furniture that won't be delivered on time, if at all. I'd avoid this company entirely.

Wow! What can I say? BIG shout out to The Home Mattress Center in People's Plaza! I can honestly…read moresay shopping for a mattress in this store is such a pleasure and wonderful stress-free experience. I have shopped here several times in the past and NEVER been disappointed. Just want to send a thank you to Tom our salesman last week for a really pleasant and no-pressure sale. We ended up buying a wonderful mattress and expect we made the right choice. Kudos to these employees who rightfully believe the best sale is an honest one, with no high pressure tactics or gimmicks to make them money. We freely roamed the store in search of a good mattress and Tom let us try each one and only offered his expertise and knowledge when we asked. Highly recommend them if you are in the market.

From the owner: We probably put most of your family to sleep! Home Mattress Center, founded by the Bloom family in…read more1973, is a 3rd generation, Delaware-based, family-owned and operated business. For over 50 Years, the company has served tens of thousands of satisfied mattress customers throughout Delaware, and the surrounding communities of Northeast Maryland and Southeastern Pennsylvania, by helping them get the best sleep possible at a reasonable price.

I went to Raymour Outlet because the prices and variety are great! Huge selections and everything…read moreis very nice. Great coverage packages and delivery is within a reasonable price. We worked with a knowledge saleswoman and are happy with our purchase. The picture is the Roxy couch with chase ottoman.

This review is partly about the Newark, DE store, partly about the Norwalk, CT store, partly about…read morethe business as a whole. It's a real shame because last year I had a great experience at the Wilmington, DE store (you can see my review on their yelp page). I tried to purchase 2 chairs online, but the $25 off $500+ coupon they'd been emailing me weekly for months didn't work. Screenshot attached. They claimed I hadn't spent $500, even though my cart was at around $740. I got in an online chat, and they had a sales rep place an order for me. This rep was from the Connecticut store, though I would be picking up in Delaware. The conversation did not go super smoothly, they kept thinking I wanted to pick it up in CT. Eventually everything went through, the agent assured me there were no issues. They were supposed to call you to let you know about the items arriving. They didn't of course, so I called them... only to find out my order was flagged for fraud. They didn't bother to call me and tell me, I had to find out myself. My order was blocked (they wouldn't even send the items to Newark until the order was released). Delaware store told me to call Connecticut store. Connecticut store told me to call fraud. Fraud said the order was released after I gave them some info. I called Delaware back, they said it wasn't released. Fraud had lied. Delaware told me fraud was still open past 6 PM when I was on the phone with Delaware a few minutes before 6. I called them and they were closed. I called Delaware back, they gave me a whole bunch of "there's nothing I can do." I got in an online chat with R&F to cancel my order because I was beyond annoyed at this point. They said they couldn't, and I had to call Connecticut. Connecticut knew fraud was closed, but said they'd call me back to see if they could get in touch with someone and get it handled. They called back, no success, canceled the order and refunded my money. Absolute waste of time playing phone call carousel. I still continued to get emails and texts asking me to review the furniture I received (which I didn't receive), complete my order (even though it was completed), etc. over the next couple days. I checked my order status online and it said one of the items is out of stock until 11/13 (3 weeks after pickup was originally supposed to be -- if I had decided to play their games and go through with the order, I would have traveled up to DE and my order wouldn't even have been available for pickup). Yikes. Their systems are completely dysfunctional. I called the CT store on Sunday 10/22, and spoke to someone who assured me my order had been cancelled and promised to send a cancellation confirmation email. She lied. No email came. I got in an online chat the next day and asked them to send the cancellation confirmation email. The online agent couldn't do that. The online agent actually told me the order had been cancelled Sunday (not Friday as the person from CT had told me). They also said they would email the CT store to have them actually send the order cancellation notification. I can't say whether they did, but the CT store never sent me the cancellation notification. I did ultimately receive the refund. But it's like pulling teeth trying to get any decent communication out of anyone at this company.

After visiting the Purple Showroom in Christiana Mall, I wanted to give a shout out to excellent…read morecustomer service I receive from the associate Doug. He was very attentive to what I was seeking in a mattress. He listened first then showed me the mattresses he thought I would want to try. I had many visits and questions in the store and then again via emails regarding the making of the mattresses and bases. Doug replied to all of my questions and concerns. Doug represents his store's products with calm consistent demeanor. Thank you Doug for all your help! Customer service extraordinair!

From the owner: Purple provides the most innovative comfort technology in 80 years. With a risk-free 100-night…read moretrial and selection of products designed to give you the most supportive sleep possible, Purple helps you get your best rest. Ready to find your dream mattress? Visit our Newark showroom.