do not purchase from this store until you read the back of the contract... if your mattress when…read moredelivered isn't what you ordered they're are no refunds. mattresses are non returnable per their contract and they only do 1 comfort exchange, so if they replace one, your stuck with it if isn't right. no refunds! the owner andy is rude and kept cutting me off when i was trying to explain that is was defective. so you can go to costco and they have a no question asked policy on returns...buers beware the owner andy b....b for bloom replied as the business manager.... he left a few things out. like my sister had to leave before she could even see our test the mattress because she cut herself badly and had to go get medical attention. she left these men in her home alone and when she called the next day she was told to wait until wednesday. why tell her to wait, you don't take the mattresses back and you don't do refunds? and he fails to tell you he was so rude to my sister she was crying. i called and he was rude to me by cutting me off when i would try to explain why the mattress was not like the one at the store. speaking over me not letting me finish a sentence... bottom line.. he is trying to justify bad business and rudeness. another update: on another review post he says that he resolved the issue with the actual customer (my sister who just lost her husband of 50 yrs) which is a lie. he didn't resolve anything. and now has informed her that unless i take down my posts that he will not bring back the original boxspring. so now he's not only a rude man, and bad businessman, he's resorting to extortion? holding a boxspring hostage? i will not take down my post until you apologize to my sister and fix the problem you yourself had created. apolitical or my post stands. and keep putting lies and i'm going to put a copy of the actual receipt on here and let people see for themselves what they should expect when purchasing from you.

I just want everyone to know what a great business this is. Customer service doesn't exist like…read morethis anymore! I've been purchasing from them now for 4 decades, can't believe that! My last purchase a few months ago, I had a minor issue & called the store. No lie, within an hour I had a full replacement & the entire issue handled!! I would never shop for our bedding needs anywhere else. I'd give more stars if I could! Thank you so much!

I was in need of a new mattress and I saw an advertisment for Mattress By Appointment. Because of…read morethe reviews I was reading and how highly recommend this place was, I decided to call and make an appointment. I went to the store a couple of days later and met Dave. He was so knowledgeable and took his time explaining the right mattress I should purchase. I recived my mattress and am happy I went to Mattress By Apointment and met Dave. Dave and his lovely wife delivered my and mattress and I'm sleeping comfortablely. Thank you Dave.

The service is excellent! Dave and Sam are wonderful. They helped me find the perfect comfort for…read moreme and my back. They delivered my mattress and set it up quickly. They check in the next day to see if I got a good nights sleep on my new mattress. The price was a great value! Above all the customer service was incredible! It's a mom and pop shop in Newark. I definitely recommend for anyone seeking the perfect mattress.

Enjoyed our visit to Lovesac at Christiana mall. It's pretty basic. They carry modular pieces that…read morecan be configured however your imagination fancies. In addition to that, they sell three different types of oversized bean bags. Everything is comfortable. The showroom is nice. They provide wooden blocks to help you build a dream set. The best part is nobody will berate you for sinking into the seats even with shoes on! Five stars.

I am giving it one star because I ultimately love LoveSac. However, I don't like the store and the…read morecustomer service I received. We enter the store and I see two employees sitting on the furniture talking. I asked about the fabric for one of the models. They let me know by just talking from the back of the couch where they were sitting. No one got up to talk to us, no one greeted us. Another employee let us know the other types of fabric based on the velvet I was looking at. I walked to the back and as we were checking out the floor model, to the right of us there were two more employees. One on the iPad (or tablet) the other on the cash register. Neither came up to help. I asked for some help and the woman at the register seemed to have been irritated by me bothering her. she came over and I asked what type of color a specific fabric was and the response from the woman was *sigh* "we have over 200 types of fabrics" and proceeded to find the tag with the name. I said thank you and apologies for inconveniencing your time and left. This is the worst customer service I've ever received. This is why I have and will continue to order online only.

Outstanding firm. Very honest, very knowledgeable on the various products, price was perfect which…read morewent along with the service, and provided outstanding advice based upon my needs. I highly recommend that folks in need of bedding to visit the store and speak with the owners. Small business locally owned not a big chain so you will avoid the runaround.

I've been here twice recently and have been disappointed both times. Only thing that seems to be in…read morestock is stuff nobody wants. They always offer to order but it takes a week or 2 and they ship to store, not home. Workers are helpful if you find one and ask but some don't seem to want to be bothered. Good prices on leftover stuff but they are bits and pieces of curtains that don't match. Waste of time.

Well, if you can't find curtains at Marburn's, then there must be something wrong with you. They…read morehave a very large selection of curtains at really good prices. There is so much to look at, you could be there for hours. In addition to the curtains and other window coverings, they have some bedding and bathroom stuff. We recently scored six 63" long panels and two decorative curtain rods for 80 bucks - not a bad deal at all. I don't go curtain shopping often, but when I do, Marburn's is really the best place to go.

The best customer service! GE washer. Phil delivered and hooked it up. He provides great…read moreknowledge about the product. Why go to the big box stores when Weiss True Value is here.

Knowledgeable staff, and all the standard items you expect to find at a hardware store. If you want…read moresomething special, just ask - they are happy to special order any particular item you might need. They will order and install W&D units a well. If I have a particular project, I often contact them in advance with my supply list. If there's anything I need that they don't regularly stock they order it. When I arrive for pickup, I go pay inside (if I haven't already paid in advance on the phone), then head out back where they load up my truck with my order. Nice local family run business that cares about their customers.

My husband and I were in search of a new dining table for our eat-in kitchen and our first stop was…read moreBrass & Oak Galleries. We were promptly greeted by a friendly saleswoman that told us to let her know if we needed any help. She pointed us in the direction of the dining sets and we started to look over their collections. We had a few questions about a couple of the sets and another salesperson came over to answer them since the lady we first saw was now with another customer. He was very friendly and knowledgeable about the furniture. The set we favored came in a few different colors and could be paired with several different chairs. He gave us a printout of our favorite set with the pricing, including tax and delivery. Since this was the first store we looked in for our dining room table, we thanked him and over the next couple of weeks we went to a few other stores to compare. After we had exhausted ourselves with furniture shopping, we decided to go back to Brass & Oak to narrow down our options. The set we saw there was in our top two choices and we talked with another salesman on our return visit. He checked to make sure the table and chairs we wanted were in stock and gave us another printout with the total pricing. This time the price was cheaper because we had a coupon ($100 off a $1000) and told us that we could order the set over the phone if we decided this was the table we wanted. My husband and I went home and after talking it over, we decided to go with the table at Brass & Oak. Although this one was more expensive than our other choice at another store, the quality was much higher and we knew that this table would last longer. When my husband called to place the order, he asked the salesman if he could match the delivery price of the other store and he gladly obliged. It saved us another $20. We set up a delivery date and time for a few days later. The two delivery men showed up on time as scheduled and they were very friendly. After the table was put together, they opened it up and made sure the leaf was working correctly (it is the kind that is stored inside the table) and then they cleaned up all the boxes and left. My husband and I are highly satisfied with our table and recommend looking at Brass & Oak for furniture and great customer service!

The first table that was delivered had a nail sticking out of the middle, where the leaves folded…read moredown. The delivery people did go right back to the store to get us another one. The second one had some scratches and a few dents but I accepted it, anyway, because we were having guests over for dinner that evening. All in all, it is a sturdy set but not very good quality. The table is just over a year old and the finish is wearing off just from normal, everyday cleaning after meals with a damp cloth. I called the store and they told me they could not do anything about it because it was past the one-year warranty. One of their employees told me he would come over to look at it. The day of the appointment he called and said he had the flu and needed to reschedule. It is weeks later and still no phone call. Now I wish I had just spent a little more and bought a table and chairs from the Amish. I won't go back to Brass & Oak.

After visiting the Purple Showroom in Christiana Mall, I wanted to give a shout out to excellent…read morecustomer service I receive from the associate Doug. He was very attentive to what I was seeking in a mattress. He listened first then showed me the mattresses he thought I would want to try. I had many visits and questions in the store and then again via emails regarding the making of the mattresses and bases. Doug replied to all of my questions and concerns. Doug represents his store's products with calm consistent demeanor. Thank you Doug for all your help! Customer service extraordinair!