We just purchased a series 6 Lovesac sactional from the Christiana Mall Lovesac store. Right from the start we were impressed with the salesperson Katie. She was helpful but not in an overbearing kind of way. We already knew we were going to purchase a sofa,primarily from my positive impression from their website. In any case, she helped us hone in on the right color, fabric and series for our needs. I loved how they have little magnetized wooden pieces that they can configure and reconfigure to show you what they're talking about in terms of number of pieces. After we purchased a custom fabric (black velvish), it took quite awhile to come in. Since we were going to go pick it up when it came in (to save costs), we needed to be informed of when it was supposed to arrive. Even though we needed to contact them a couple of times for updates, they did a good job letting us know the status. Then Tyler, the manager, worked with us to help us with putting on the covers. If you're a prospective buyer, just realize that you are generally tasked with putting on the covers on the pieces yourself. We have friends who just also recently got one of these sofas and they had quite a different experience at a different store. Part of their problems began with a problem with UPS actually. If you have yours delivered by UPS, know that you will not necessarily be able to track specifically when the delivery will arrive. My friends came home from work one rainy day, only to see all of their Lovesac boxes sitting in the rain! Fortunately, the boxes hadn't gotten soaked through yet. My advice would be, in order to be better safe than sorry, pick up your pieces yourself if at all possible. We have a utility trailer that ours fit onto perfectly! Putting it together was not too hard and the ability to reconfigure easily was really important to us. We have a small space but wanted to have an L shaped configuration. Fortunately there were a couple of ways to do it that freed up just enough space so that it will work without cramping up the walk through area. So, our overall impression with the furniture and the salespeople (Katie specifically)and manager Tyler, is GREAT! Check out Lovesac at Christiana Mall (no sales tax either! Yay!) read more